My parents have banked with ANZ for over 50 years. When it came time to withdraw from term deposit to pay for nursing home fees which we had documentation to prove, I was transferred from person to person, insulted with statements about why the money was needed and ultimately funds not released after spending hours on the phone and in branch. Problem being transferring funds to an existing passbook account which the bank has decided should no longer exist. Disgusting service, no empathy - give over the money!
The bank is doing great in its customer service with great efficiency and communication. I highly recommend the employees called Joe (maybe I spell wrongly) and Alexander.
I love this bank as they care about their customers and have a wide variety of banking products
A holistic banking experience that is smooth and seamless, Timely and accurate financial transactions that are effortless. Dealing with ANZ provides flexibility, convenience and ease, Smart apps and web tools making online assistance a breeze. Totally transparent with banking terms and terminology, Term deposits are managed efficiently and excellently. Reaching out to me in a timely manner upon request, Taking time to provide financial advice that are the best! Though choosing between banking options can be daunting, ANZ is always patient with information that's 100% enlightening. On-time transaction updates available through secure web presence, Instilling confidence in the technology's integrity, privacy and resilience. Cares for me as a customer with my banking and financial needs, Supporting my financial wellbeing with sound replies and speed!
Better off to keep cash at home by the time I find a branch that is still open.
I like the Progress Saver account as it makes me feel like I am getting paid to save.
I like ANZ because it's good for students and it's a good bank.
The bank is still failing in customer service. Generic responses to enquiries and no consideration for individual circumstances.
Investing my money in a safe and secure way is my number one priority. A Term Deposit was the obvious choice. The bank I chose is the one that I have been dealing with for a number of years. They always obtain the best interest rate for me and will remind me when the term that I selected previously is nearly due. I don't need to book an appointment to see the clerk and the staff are always very friendly and helpful.
ANZ what a bank. Totally trust them with my money and banking details. A totally worthy bank to bank with.
Nothing really special, everything is pretty straight forward. Service is great, the staff are super helpful.
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