firstmac home loan reviews

Easy payments. Great re draw option.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good interest rates to start, raises them regularly though

Price   6 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.

Price   1 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Their customer service is prompt.

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   5 / 10

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Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   0 / 10

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All good but paperwork daunting and somewhat tedious.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to lets you clearly see how you are paying your mortgage off so you feel in control. Super!

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   5 / 10

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Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity, serviceability all well above requirements. Can't get out until 5 years are done or they hit me with a 1.2% of initial loan amount as a deferred establishment fee.

Price   2 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and the interest rate of 4.49 percent is incredible. I recommend them to anyone.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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VERY GOOD PHONE CUSTOMER SERVICE AND VERY GOOD ON LINE FACILITY

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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BEWARE. These loans are setup VERY DIFFERENTLY to all other home loans. Any extra money paid using your offset account comes off the Principle and DOES NOT go back into redraw. The money is in fact lost to you. This shortens your loan but your repayments forever remain the same. A complex and DODGY PRACTICE. No other company works like this. Beware, especially if you have a big offset. Same company as loans.com.au

Price   9 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   0 / 10

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I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of finance and insurance. My advice is to stay clear of them. They are certainly not up to standard.

Price   1 / 10

Features   3 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Currently with firstmac, which is one of the worst experiences of my life. I have asked 3 times and sent through the paperwork to have my repayments changed to interest only, but after a year of asking I am still paying P & I. These guys are terrible, the only reason I am still with them is due on the market dropping and my inability to re finance.

Price   2 / 10

Features   0 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   2 / 10

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We have been a customer of Firstmac Home Loans for over 12 years. Their website says no hidden fees. But be aware that they have just introduced a $399 yearly facilitation fee. Although offset by a 0.25percent decrease in the existing loan rate, since their rate is one of the higher interest rates, we are not amused.

Price   0 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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