firstmac | firstmac Vital 90 (Investment, Principal & Interest) | interest rate 3.93% p.a. variable | comparison rate* 3.99% p.a. | upfront fees $720 | Contact provider or click here for more firstmac home loans |
Good bank, easy to deal with, good rates. No branches or ATMs.
Good bank, easy to deal with, good rates. No branches or ATMs.
Brian, New South Wales, reviewed about 1 month ago
Fast and friendly through a broker.
Fast and friendly through a broker.
Robyn, Queensland, reviewed about 1 month ago
Easy payments. Great re draw option.
Easy payments. Great re draw option.
Sharon, South Australia, reviewed almost 4 years ago
Good interest rates to start, raises them regularly though
Good interest rates to start, raises them regularly though
Brian, New South Wales, reviewed almost 4 years ago
Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.
Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.
Samantha, Queensland, reviewed almost 4 years ago
Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.
Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.
Nancy, Tasmania, reviewed about 4 years ago
Their customer service is prompt.
Their customer service is prompt.
Jason, Queensland, reviewed almost 5 years ago
Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.
Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.
Stephen, New South Wales, reviewed about 5 years ago
Hi Stephen,
We're sorry to hear this was your experience with our service. We try very hard to maintain high customer satisfaction levels, and with that in mind, we would value going into more detail with you about your experience. If you're interested in sharing your opinion, please contact us at customercare@firstmac.com.au.
Regards,
Firstmac.
All good but paperwork daunting and somewhat tedious.
All good but paperwork daunting and somewhat tedious.
Jim, New South Wales, reviewed about 5 years ago
I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to...
I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to lets you clearly see how you are paying your mortgage off so you feel in control. Super!
Bex, Queensland, reviewed over 5 years ago
Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity,...
Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity, serviceability all well above requirements. Can't get out until 5 years are done or they hit me with a 1.2% of initial loan amount as a deferred establishment fee.
Tania, , reviewed over 5 years ago
I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and...
I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and the interest rate of 4.49 percent is incredible. I recommend them to anyone.
Rose, New South Wales, reviewed over 5 years ago
VERY GOOD PHONE CUSTOMER SERVICE AND VERY GOOD ON LINE FACILITY
VERY GOOD PHONE CUSTOMER SERVICE AND VERY GOOD ON LINE FACILITY
Neal, Queensland, reviewed over 5 years ago
BEWARE. These loans are setup VERY DIFFERENTLY to all other home loans. Any extra money paid using your offset account comes off the Principle and DOES NOT go back into redraw. The money is in fact lost to you. This shortens your loan but your...
BEWARE. These loans are setup VERY DIFFERENTLY to all other home loans. Any extra money paid using your offset account comes off the Principle and DOES NOT go back into redraw. The money is in fact lost to you. This shortens your loan but your repayments forever remain the same. A complex and DODGY PRACTICE. No other company works like this. Beware, especially if you have a big offset. Same company as loans.com.au
Loan man, New South Wales, reviewed over 5 years ago
I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of...
I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of finance and insurance. My advice is to stay clear of them. They are certainly not up to standard.
Sally, Victoria, reviewed almost 6 years ago
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