firstmac Home loan reviews
Overall rating
Recent firstmac home loan reviews
firstmac Home Loan review
This place is a joke.
Cheap rate but the worst service. You get what you pay for. I thought supporting a smaller business would be the right thing but they are a joke. Small mindset staff by a small team. Incompotent.
firstmac Home Loan review
Not recommended.
The process to apply for a Firstmac loan was agonising and time consuming. We used Lendi to apply and experienced poor communication, changing requirements/documentation requirements. From first contact it took 4 weeks to obtain pre-approval and now they request further information, not even mentioned during the original request e.g. they now want a retirement strategy in case we still have a loan when we retire, our assets to debt ratio is 5 to 1 and investment income is more than required to pay the loan. The delays and stress are not worth it.
firstmac Offset 80 (Broker Special) (Owner Occupier, Principal & Interest) review
Good bank.
Good bank, easy to deal with, good rates. No branches or ATMs.
firstmac Offset 80 (Broker Special) (Owner Occupier, Principal & Interest) review
All organised online, great service.
Fast and friendly through a broker.
firstmac Home Loan 80 (Owner Occupier, Principal & Interest) review
Good starting interest rates
Good interest rates to start, raises them regularly though
firstmac Home Loan review
Straight forward to deal with.
Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.
firstmac Home Loan (Owner Occupier, Interest Only) (Fixed) review
Need to think of people not numbers
Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.
firstmac review
Terrible..stay away
Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.
firstmac review
Great rates and great account features
All good but paperwork daunting and somewhat tedious.
firstmac Home Loan review
Great online service, good pricing
I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to lets you clearly see how you are paying your mortgage off so you feel in control. Super!
firstmac Home Loan review
Borrower beware - stay away from Firstmac
Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity, serviceability all well above requirements. Can't get out until 5 years are done or they hit me with a 1.2% of initial loan amount as a deferred establishment fee.
firstmac review
4.49% interest rate? Very competitive.
I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and the interest rate of 4.49 percent is incredible. I recommend them to anyone.
firstmac review
COMPETITIVE AND GOOD PERSNAL SERVICE
VERY GOOD PHONE CUSTOMER SERVICE AND VERY GOOD ON LINE FACILITY
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