firstmac home loan reviews

Easy payments. Great re draw option.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good interest rates to start, raises them regularly though

Price   6 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.

Price   1 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   0 / 10

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All good but paperwork daunting and somewhat tedious.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to lets you clearly see how you are paying your mortgage off so you feel in control. Super!

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   5 / 10

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Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity, serviceability all well above requirements. Can't get out until 5 years are done or they hit me with a 1.2% of initial loan amount as a deferred establishment fee.

Price   2 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and the interest rate of 4.49 percent is incredible. I recommend them to anyone.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of finance and insurance. My advice is to stay clear of them. They are certainly not up to standard.

Price   1 / 10

Features   3 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Currently with firstmac, which is one of the worst experiences of my life. I have asked 3 times and sent through the paperwork to have my repayments changed to interest only, but after a year of asking I am still paying P & I. These guys are terrible, the only reason I am still with them is due on the market dropping and my inability to re finance.

Price   2 / 10

Features   0 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   2 / 10

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We have been a customer of Firstmac Home Loans for over 12 years. Their website says no hidden fees. But be aware that they have just introduced a $399 yearly facilitation fee. Although offset by a 0.25percent decrease in the existing loan rate, since their rate is one of the higher interest rates, we are not amused.

Price   0 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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Interest rate linked to the Reserve Bank rate, so when rates go down so does mine by the same amount. Not very flexible with working with Equity in my existing loan to use to buy additional property. Can't do it.

Price   10 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Firstmac has changed my initial opinion that loans are troublesome to handle, I now have confidence by having loan with them and I will keep using them as my home loan provider.

Price   8 / 10

Features   2 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Loans.com.au has been sent to us by pure luck. We've been wanting a bank like this for a very very long time. It's so professional, honest and they always follow up on their promises. The follow up calls are amazing, and I have never had to jump through hoops to obtain my loan. Your rates are fantastic, everything about your company is what makes my wife and I live a comfortable life. Your company gives us a change to live our lives without worrying about the blood sucking money swallowers. To conclude, this isn't about the money or the prize, I just feel that I need to write my testimonial. The sales team Nathan, has already recieved a positive email to his superior for this outstanding work. The other four giants can learn a lot from you.

Price   10 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   10 / 10

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Looked around the market. Was told about loans.com and filled out online application. Existing bank could not nearly match the rate offered and apologised for losing our business. The online world now doesn't require bricks and mortar banks. All so easy online. Great free products. Have already recommended to others several times. Thanks.

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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We have been with firstmac for two years have never had a problem with anything, they pass on the interest rate from the Reserve Bank immediately. I have already recommended a friend to go to them and they were extremely happy also.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Their home loan product is almost lowest in Australia. And their customer service responds fast and work efficiently. Talking over phone is not as convenient as face-to-face service as some people have non-English background and some people are short of financial knowledge that they have no idea about what the consultants are talking about. On top of that their sales people can not be able to give appropriate financial advice and help customers to choose the most suitable product.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   9 / 10

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We were so screwed over with this bank recently. Have had our loan with them for a few years but we consolidated our loans when we sized down our family home. Fees came from left right and centre what should have been a happy time for us became a living nightmare we were treated like dirt and just had to pay all the costs to settle . Would definitely not recommend them to anyone. Still waiting for contact from broker who was going to try and help us yeah yeah.

Price   0 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   -1 / 10

Trust   0 / 10

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Pros--rate is good Cons--the way they calculate interest and principal are confusing.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   6 / 10

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Friendly staff easy to deal with and the best rates.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Don't like their rates, I wouldn't go for this service as locked in contract.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   3 / 10

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The rate is very competitive. It is easy to use the online service and I haven't had any problems with them.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Great product, though customer service during aplication and set phase left a lot to be desired at times. This improved significantly when I spoke with a service manager and expressed my concerns. I felt they listened and responded appropriately.

Price   9 / 10

Features   10 / 10

Customer service   4 / 10

Convenience   9 / 10

Trust   8 / 10

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My lender was soo easy to deal with - always on the end of the phone or email. It felt like we had our own personal lender who knew alot about our situation and our new house. Great rate - won't find better. I would highly recommend them and cannot find one fault which is rare with a bank!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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