Good bank, easy to deal with, good rates. No branches or ATMs.
Fast and friendly through a broker.
Good interest rates to start, raises them regularly though
Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.
Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.
Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.
I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to lets you clearly see how you are paying your mortgage off so you feel in control. Super!
Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity, serviceability all well above requirements. Can't get out until 5 years are done or they hit me with a 1.2% of initial loan amount as a deferred establishment fee.
I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and the interest rate of 4.49 percent is incredible. I recommend them to anyone.
I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of finance and insurance. My advice is to stay clear of them. They are certainly not up to standard.
Currently with firstmac, which is one of the worst experiences of my life. I have asked 3 times and sent through the paperwork to have my repayments changed to interest only, but after a year of asking I am still paying P & I. These guys are terrible, the only reason I am still with them is due on the market dropping and my inability to re finance.
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