firstmac home loan reviews

firstmac
firstmac's overall rating for home loans

(as rated by the Mozo community)

5.4 / 10

based on 83 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from firstmac

Recent firstmac home loan reviews

firstmac

firstmac Home Loan review

Overall rating   10 / 10

Competitive no hassle.

Easy payments. Great re draw option.

Full review

Easy payments. Great re draw option.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Sharon, South Australia, reviewed over 3 years ago

firstmac

firstmac Home Loan 80 (Owner Occupier, Principal & Interest) (VIP Package) Home Loan review

Overall rating   5 / 10

Good starting interest rates

Good interest rates to start, raises them regularly though

Full review

Good interest rates to start, raises them regularly though

    Price   6 / 10

    Features   3 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Brian, New South Wales, reviewed over 3 years ago

firstmac

firstmac Home Loan review

Overall rating   8 / 10

Straight forward to deal with.

Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.

Full review

Firstmac don't really have high street branches so you can't have face to face discussions. Their rates are quite competitive and online facility excellent.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   7 / 10

    Trust   8 / 10

Less

Samantha, Queensland, reviewed over 3 years ago

firstmac

firstmac Home Loan 80 (Owner Occupier, Principal & Interest) (Fixed, VIP Package) Home Loan review

Overall rating   8 / 10

Need to think of people not numbers

Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.

Full review

Because I'm forced to pay a higher rate, as I'm a stay at home mum and supposedly at risk of default.

    Price   1 / 10

    Features   10 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Nancy, Tasmania, reviewed over 3 years ago

firstmac

firstmac Home Loan review

Overall rating   5 / 10

Prompt customer service

Their customer service is prompt.

Full review

Their customer service is prompt.

    Price   5 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Jason, Queensland, reviewed over 4 years ago

firstmac

firstmac Home Loan review

Overall rating   0 / 10

Terrible..stay away

Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.

Full review

Worst company I have ever dealt with. Customer service is non existent, staff are not there to help. Incompetent would be the best word to describe this business. Should have changed loans years ago, and would have saved plenty of grief.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   2 / 10

    Trust   0 / 10

Less

Stephen, New South Wales, reviewed over 4 years ago

Reply from firstmac

Hi Stephen,

We're sorry to hear this was your experience with our service. We try very hard to maintain high customer satisfaction levels, and with that in mind, we would value going into more detail with you about your experience. If you're interested in sharing your opinion, please contact us at customercare@firstmac.com.au.

Regards,
Firstmac.

firstmac

firstmac Home Loan review

Overall rating   8 / 10

Great rates and great account features

All good but paperwork daunting and somewhat tedious.

Full review

All good but paperwork daunting and somewhat tedious.

    Price   8 / 10

    Features   8 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   8 / 10

Less

Jim, New South Wales, reviewed over 4 years ago

firstmac

firstmac Home Loan review

Overall rating   8 / 10

Great online service, good pricing

I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to...

Full review

I like them as the process to get a complicated mortgage was so easy, and I got a good rate too - 4.54%. Their website is superb - you can chat with customer services or get them to call you, they're always helpful and the website you login to lets you clearly see how you are paying your mortgage off so you feel in control. Super!

    Price   6 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   10 / 10

    Trust   5 / 10

Less

Bex, Queensland, reviewed almost 5 years ago

firstmac

firstmac Home Loan review

Overall rating   0 / 10

Borrower beware - stay away from Firstmac

Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity,...

Full review

Customer service is a big fail. Tried applying for a top up on my loan and every couple of days they would want another document or place another hurdle in the way and I was an existing lender who is not a high risk borrower - borrowing capacity, serviceability all well above requirements. Can't get out until 5 years are done or they hit me with a 1.2% of initial loan amount as a deferred establishment fee.

    Price   2 / 10

    Features   5 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Tania, , reviewed almost 5 years ago

firstmac

firstmac Home Loan review

Overall rating   10 / 10

4.49% interest rate? Very competitive.

I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and...

Full review

I just got the loan, and the people who are involved in the process are incredible, especially the staff who called me to inform me about the progress of the loan. They are very helpful and the loan is processed very fast. They are all great and the interest rate of 4.49 percent is incredible. I recommend them to anyone.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   7 / 10

    Trust   10 / 10

Less

Rose, New South Wales, reviewed almost 5 years ago

firstmac

firstmac Home Loan review

Overall rating   8 / 10

COMPETITIVE AND GOOD PERSNAL SERVICE

VERY GOOD PHONE CUSTOMER SERVICE AND VERY GOOD ON LINE FACILITY

Full review

VERY GOOD PHONE CUSTOMER SERVICE AND VERY GOOD ON LINE FACILITY

    Price   8 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   7 / 10

    Trust   9 / 10

Less

Neal, Queensland, reviewed about 5 years ago

firstmac

firstmac Home Loan 80 (Owner Occupier) Home Loan review

Overall rating   2 / 10

BEWARE. DODGY loan calculations

BEWARE. These loans are setup VERY DIFFERENTLY to all other home loans. Any extra money paid using your offset account comes off the Principle and DOES NOT go back into redraw. The money is in fact lost to you. This shortens your loan but your...

Full review

BEWARE. These loans are setup VERY DIFFERENTLY to all other home loans. Any extra money paid using your offset account comes off the Principle and DOES NOT go back into redraw. The money is in fact lost to you. This shortens your loan but your repayments forever remain the same. A complex and DODGY PRACTICE. No other company works like this. Beware, especially if you have a big offset. Same company as loans.com.au

    Price   9 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   3 / 10

    Trust   0 / 10

Less

Loan man, New South Wales, reviewed about 5 years ago

firstmac

firstmac Home Loan 80 (Owner Occupier) Home Loan review

Overall rating   0 / 10

Disgraceful

I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of...

Full review

I am really disappointed with the conduct of Management at this organisation. I raised a legitimate complaint and it has been handled disgracefully. This organisation does not seem to have the ethics and professionalism to be a worthy provider of finance and insurance. My advice is to stay clear of them. They are certainly not up to standard.

    Price   1 / 10

    Features   3 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Sally, Victoria, reviewed over 5 years ago

firstmac

firstmac Home Loan 80 (Owner Occupier) Home Loan review

Overall rating   1 / 10

The world's worst home loan

Currently with firstmac, which is one of the worst experiences of my life. I have asked 3 times and sent through the paperwork to have my repayments changed to interest only, but after a year of asking I am still paying P & I. These guys are...

Full review

Currently with firstmac, which is one of the worst experiences of my life. I have asked 3 times and sent through the paperwork to have my repayments changed to interest only, but after a year of asking I am still paying P & I. These guys are terrible, the only reason I am still with them is due on the market dropping and my inability to re finance.

    Price   2 / 10

    Features   0 / 10

    Customer service   2 / 10

    Convenience   4 / 10

    Trust   2 / 10

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Michael, Queensland, reviewed over 5 years ago

firstmac

firstmac Home Loan 80 (Owner Occupier) Home Loan review

Overall rating   0 / 10

New charges unacceptable

We have been a customer of Firstmac Home Loans for over 12 years. Their website says no hidden fees. But be aware that they have just introduced a $399 yearly facilitation fee. Although offset by a 0.25percent decrease in the existing loan rate,...

Full review

We have been a customer of Firstmac Home Loans for over 12 years. Their website says no hidden fees. But be aware that they have just introduced a $399 yearly facilitation fee. Although offset by a 0.25percent decrease in the existing loan rate, since their rate is one of the higher interest rates, we are not amused.

    Price   0 / 10

    Features   5 / 10

    Customer service   0 / 10

    Convenience   4 / 10

    Trust   0 / 10

Less

Ian, Victoria, reviewed over 5 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    3.28% p.a. variable

    comparison rate*

    3.30% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 3.28% p.a. variable
    • Comparison rate*: 3.30% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.2

    Based on 636 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan (Owner Occupier, Principal & Interest) (1 Yr Fixed)

    UBank UHomeLoan (Owner Occupier, Principal & Interest) (1 Yr Fixed)

    • Fast, easy apply
    • No ongoing fees
    • Repayments will not change during fixed period

    interest rate

    2.99% p.a.
    fixed 1 year

    comparison rate*

    4.09% p.a.

    upfront fees

    $395

    Go to site

    More info

    • Fast, easy apply
    • No ongoing fees
    • Repayments will not change during fixed period
    • Interest rate: 2.99% p.a.
      fixed 1 year
    • Comparison rate*: 4.09% p.a.
    • Upfront fees: $395
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free up to $20,000 p.a.
    • Redraw facility: no
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Fixed
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    5.2

    Based on 111 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available on new borrowings from $50,000
    • Your own Personal Relationship Manager

    interest rate

    3.47% p.a. variable

    comparison rate*

    3.48% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available on new borrowings from $50,000
    • Your own Personal Relationship Manager
    • Interest rate: 3.47% p.a. variable
    • Comparison rate*: 3.48% p.a.
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 109 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • Featured product

     

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    3.34% p.a. variable

    comparison rate*

    3.30% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 3.34% p.a. variable
    • Comparison rate*: 3.30% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Need more information?
    Go to site

    More info

  • Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest)

    Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest)

    • Borrow with as little as 5% deposit (owner occupiers)
    • Ability to make extra repayments
    • 1-5 year fixed term rates

    interest rate

    3.39% p.a.
    fixed 3 years

    comparison rate*

    4.41% p.a.

    upfront fees

    $450

    Go to site

    More info

    • Borrow with as little as 5% deposit (owner occupiers)
    • Ability to make extra repayments
    • 1-5 year fixed term rates
    • Interest rate: 3.39% p.a.
      fixed 3 years
    • Comparison rate*: 4.41% p.a.
    • Upfront fees: $450
    • Ongoing fees: $10.00 monthly
    • Discharge fee: $320.00
    • Extra repayments: yes - free up to $5,000 p.a
    • Redraw facility: no
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Fixed
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.6

    Based on 510 Bank of Queensland home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 533 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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