Not a bad bank although access and customer service not great. Personal touch requirements needed, not robots.
Over 20 years with this bank and the first time I need help and apply for a loan with them, it takes 4 weeks, 20 emails, multiple requests for multiple documents from multiple call centre workers and I still don’t have an answer. Spoke to 7 different people on the phone regarding my application- massive communication break down due to language barrier. I had to explain where on my payslip to find the YTD information, what constitutes as over time and explain that having time off work during Covid in quarantine did not mean I was unemployed. I lost points on my credit rating on a bank that does not reward loyalty. I am in the process of closing my accounts and moving banks.
I have looked around but always come bank to St George. I feel listened too, there's always someone available to speak with and their rates are good.
I applied for a small personal loan through Latitude. I was refused because I do not have a full time job, I am a pensioner. Having a veterans tpi pension, a service pension and my superannuation, owning all my vehicles and house, that was not enough. Don't know what else to write. Never been knocked back before.
I took out a personal loan to buy a musical instrument. I paid the loan out early and now it attracts administration fees of $12 per month. I thought they would just close the loan once I paid it out but apparently they will let it run its full term and charge me for doing nothing.
Never have I ever been so stressed in my life. I called to get a payout figure and pay the personal loan out as a requirement of my mortgage. I explained this to ME Bank during our phone conversation, that the fund would be coming from a 3rd party to pay it out, once this hit I would then close the account. Not sure what happened, but ME Bank took the outstanding loan amount from my personal bank account which then left in in a massive $6k negative with no money at all for the weekend. No resolution at all other than, they would pay the the fees that would be charged for the account being in such a huge debit. Absolutely disgusted is an understatement, I will never use this bank again and will strongly urge everyone I know to steer clear.
Very uncompetitive interest rates. 17% is way too high compared to other lenders.
Terrible customer service and decision outcome. I submitted an application online with a company that prides themselves to have a decision delivered within 1-2 days, yet 7 days later the only response received is by text message "we are working on it almost there :) ". No other concerns with application and when I asked them more questions they ask for an everyday statement to be uploaded via portal. I've been told that there are no issues with underwriting the loan, but still need a statement. This is is one entire week later yet no one can sign off on a statement that was already provided from a branch on an official letterhead, uploaded as PDF format as everyday passbook account does not come with internet access. Asked to accept under exception by higher authority but no answer provided by customer service. I do not recommend to apply with this company, save yourself the hassle and go where they will approve within the same day.
We have always without fail, my husband and I, been treated with so much respect and exceptional customer service and this was when we opened the account to when we first got loans for our cars. The bank was so excited for us and asked us our goals and dreams. So personal and valued us.
The bank is all online so no over heads on in store banks. No wait times on calling, very simple phone choices and staff are very helpful, extensive knowledge and don’t push sales.
My bank is the best. Great communication, great service, call backs if needed and I wouldn't go anywhere else.
Ease of contact, all done online, fantastic service and ongoing back up if needed.
Never missed a payment always have an excellent credit rating yet they refused to offer an increase on my credit cards because they the nab said my disability pension is not considered a reliable income.
They are only interested in profit, not service. The wait to get money from teller is too long. Not enough machines. Won't lower credit card rate and won't lend to casual workers.
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Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 6.75% would cost $35,580.23 including fees.
Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 6.95% would cost $35,599.71 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
5 year term only. Representative example: a 5 year $30,000 loan at 6.99% would cost $35,633.67 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.99% would cost $35,820.67 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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