Macquarie term deposits

I used Macquarie for term deposit because I though that they were a successful Bank. But I discovered that this Bank will jusy use you, Customer service appauling. Honesty zero. Macquarie took 25% of my Term deposit interest, YES 25% due to my need to break the period. Macquarie then paid me the incorrect amount, shortling me $ 8.20. Now its not the little amount, it is the fact that MAcquarie got my pay out figure wrong and I had to fight for the correct amount. I still have not got from Macquarie what I am entitled. The payout date arrived and I had a buy contract to settle on that date, NO MONEY. I spend hours on the phone, honest hours. Horrid Bank. Wouldnt ever use them again. NO WAY

Macquarie are by far the most greedy, horrid Banks in this country. Their customer service is non existant. I tried to break a Term Deposit, they took 25% of my interest as a penalty. They kept me waiting on hold for an hour. NO MANAGER would speak to me. This is a greedy organisation which I suggest NO-ONE uses.

Macquarie is very tricky with its Term Deposits. You think you are investing for a fixed-term but It AUTOMATICALLY sets them to rollover. Then you have to go online to update the pre-set maturity instructions. But there is NO CONFIRMATION that your instructions have been received and acted upon. In fact, the website / app says it might take 1-2 days to be actioned. So you think there will be some kind of confirmation. Nope. This is a real pity as the transaction account is very convenient with a good interest rate and the TD rates are okay, though not as good as Judo Bank. BTW even Judo Bank with its basic website can handle updates to maturity instructions.. Sorry Mac, no more TDs with you.

Harder than necessary to open term deposits. Ask for information they already have every time. Sure it was set up by a gov bureaucrat. Is easier to go some where else.