Budget Direct home insurance

Budget Direct has been operating in Australia since 2000. It provides Australians with 'simply smarter insurance' at competitive prices. Budget Direct's Car and Home & Contents policies are underwritten by Auto & General Insurance Company Limited, an Australian insurance company regulated by APRA and a member of the Insurance Council of Australia.

Budget Direct offers the following home insurance

Rates and fees verified as correct at 06 December, 2020. Other information correct at the time of writing. Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement  
Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

No

Yes

Home & Contents Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of building sum insured

Yes

Home Buildings Insurance
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood
(optional)

Yes

Optional Extra

Up to 25% of sum insured

Yes

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

How is Budget Direct home insurance rated?

Mozo users have rated Budget Direct home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
Budget Direct home insurance
Overall
7.1/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

161 Reviews

Recent Budget Direct home insurance reviews

Budget Direct Home & Contents Insurance review
Overall 1/10
Do not use Budget Direct!

Budget Direct spend all their money on advertising and rejecting genuine claims. Do not fall for their false advertising! They might save you initially a little on your policy but when it comes to claiming they spend all their time trying to reject genuine claims. It's disgraceful what they put people through. Mine was only a small claim however I feel so sorry for people insured with them being rejected when they thought they would be covered in their hour of need! I cannot say it enough, don't use them as you're totally wasting your money.

Read full review

Budget Direct spend all their money on advertising and rejecting genuine claims. Do not fall for their false advertising! They might save you initially a little on your policy but when it comes to claiming they spend all their time trying to reject genuine claims. It's disgraceful what they put people through. Mine was only a small claim however I feel so sorry for people insured with them being rejected when they thought they would be covered in their hour of need! I cannot say it enough, don't use them as you're totally wasting your money.

Value for money
3/10
Customer service
5/10
Claims handling
1/10
Trust
1/10
Less
Theresa, Victoria reviewed 11 days ago
Budget Direct Home Buildings Insurance review
Overall 1/10
Too long winded and ran out of time.

After 30 minutes I gave up trying get information on Landlord Insurance. It was just too time consuming and long winded having discussions with the Customer Solution Team consultant in South Africa.

Read full review

After 30 minutes I gave up trying get information on Landlord Insurance. It was just too time consuming and long winded having discussions with the Customer Solution Team consultant in South Africa.

Value for money
6/10
Policy coverage
6/10
Customer service
5/10
Less
Rex, South Australia reviewed 23 days ago
Budget Direct Home & Contents Insurance review
Overall 1/10
Terrible insurance company, don't get trapped.

I made a claim to Budget Direct for water damage to my house, as I had some boards that were rotting. I have the extra cover for flood and was led to believe when I took my cover out that we were covered for any water damage to our house. This could not be further from the truth if you tried. They sent out their own builder who works for their company and surprise surprise, they have found all these reasons why we aren't covered. Budget Direct's insurance isn't worth the paper it's written on. I would warn people off this company as they are more than happy to take your money every month but if you run into problems they will leave you high and dry. I would give 0 stars if that was an option.

Read full review

I made a claim to Budget Direct for water damage to my house, as I had some boards that were rotting. I have the extra cover for flood and was led to believe when I took my cover out that we were covered for any water damage to our house. This could not be further from the truth if you tried. They sent out their own builder who works for their company and surprise surprise, they have found all these reasons why we aren't covered. Budget Direct's insurance isn't worth the paper it's written on. I would warn people off this company as they are more than happy to take your money every month but if you run into problems they will leave you high and dry. I would give 0 stars if that was an option.

Value for money
1/10
Policy coverage
1/10
Customer service
7/10
Claims handling
5/10
Trust
1/10
Less
Anthony, Queensland reviewed about 1 month ago
Budget Direct Home Insurance review
Overall 6/10
Cheap insurance.

Budget Direct are the cheapest insurance and have fairly decent home insurance coverage. The staff working at the claims department are a little bit flightly and don't listen properly, customer service could be improved.

Read full review

Budget Direct are the cheapest insurance and have fairly decent home insurance coverage. The staff working at the claims department are a little bit flightly and don't listen properly, customer service could be improved.

Value for money
8/10
Policy coverage
6/10
Customer service
5/10
Claims handling
5/10
Trust
8/10
Less
Patricia, New South Wales reviewed about 2 months ago

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