Budget Direct car insurance

Customer reviews

• J

  Joel

  Queensland - about 1 month ago

  0.5

  9+ hours of unresolved issues

  Insurance has gone up more than $30 over 2 years on a car that’s depreciating, maybe that’s normal. However when I was well and truly over this it took me a whole working day, to get no where. The online chat tool is so frustrating to use and I had to continually check in over the day. I’m serious, around 8 hours to go through questions. In that time they offered to lower the last fortnight of my existing policy, but then proceeded to tell me my next term would still go up by $20. This was with removing someone from the policy who had an accident claim. Worst of all the new price was still not locked in. I’ve had to return for about 1 hour 45 mins again to get it sorted. 1 hour of that was taken to explain that the cheap rate offered in the first contact was for 2 weeks only. Still I can’t get a call, I must use a messaging service. The market value they are insuring me at is $4,000 less than Everyday insurance. I’ve not made a claim yet as the process was too difficult and far too expensive with the excess I had. But because I had started that process they would not stop calling, emailing and texting to try get that excess out of me. I know in the past I’ve asked for a deal on multiple cars being insured through them, was given a flat no. However I’ve since been offered one for complaining for so long, there’s always room and for a customer who has had no claims ever, you would want to feel looked after. They appear to be cheap but it shows when you actually need it. So painful to deal with in every interaction. I’ll pay more not to if need be.

  • Price
    1.0
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
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• T

  Tony

  Western Australia - about 1 month ago

  Product name: Gold Comprehensive Car Insurance

  0.5

  Disgusting unprofessional business practice

  Budget called me 3 times and said my car was a writeoff , it is a repairable writeoff on a revs check. The lock was damaged on the driver door. To replace my car will cost 12000. They offered me 6000 , towed my car and still havent been paid after 5 weeks. No offer of a rental car. Liars and despicable behaviour. Do not use this unreputable company.

  • Price
    0.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
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• P

  Paris

  New South Wales - 2 months ago

  Product name: Gold Comprehensive Car Insurance

  0.5

  Don't have words for how awful Budget Direct is.

  Wish I could give ZERO stars! My car that was stationery at a giveway sign, was hit by another vehicle. Budget Direct claimed I was at fault ... when I WAS NOT moving. They did not ask me for any additional information besides what I put in my claim. Their reasoning was because I needed to be 100% in the right for them to not take fault, I could not be even 1% in the wrong. However in my case, Budget Direct does not understand basic road rules including how to turn a corner correctly WITHOUT HITTING ANOTHER CAR. The person who hit me got away with it, and ME who had INSURANCE and PAYS BUDGET DIRECT TO BE MY INSURANCE COMPANY, didn't have to pay a cent.

  • Price
    0.5
  • Features
    1.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
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• M

  Madeline

  New South Wales - 3 months ago

  3.5

  Very Happy

  Always come up with best price. Not needed to claim as yet so unable to advise on that part.

  • Price
    3.5
  • Features
    3.5
  • Service
    4.0
  • Convenience
    3.0
  • Trust
    4.0
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• K

  Katerina

  Victoria - 7 months ago

  Product name: Gold Comprehensive Car Insurance

  4.5

  Competitive price!

  I recently changed over to budget as my last insurer went up by $400!! How ridiculous. In the last budget have been very expensive but this year I found them to be reasonable and much cheaper than my last insurer. I’m so glad that the process to change over was very quick and easy!!

  • Price
    4.0
  • Features
    3.5
  • Service
    4.5
  • Convenience
    3.5
  • Trust
    3.5
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• P

  Peter

  Western Australia - 7 months ago

  4.5

  Great freindly service

  Good customer service and price not to bad against other insurance companies.

  • Price
    4.0
  • Features
    4.0
  • Service
    4.5
  • Trust
    4.0
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• S

  Sharna

  Queensland - 7 months ago

  5.0

  Good

  Easy to set up, and easy to change details

  • Price
    5.0
  • Features
    5.0
  • Service
    5.0
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• K

  Kate

  New South Wales - 7 months ago

  3.0

  Worth changing too

  I was stuck on GIO for years but when I compared Budget Direct, I haven't saved a thousand of dollars but $60 savings will do under the current hardships me n my family r having, evey dollar counts atm

  • Price
    3.0
  • Features
    3.0
  • Service
    3.5
  • Convenience
    3.0
  • Trust
    3.0
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• T

  Tone

  New South Wales - 7 months ago

  Product name: Gold Comprehensive Car Insurance

  0.5

  BUDGET DIRECT THIEVES..DON'T WASTE YOUR $$$

  Aagggghh... they should be called BUGGAR YOU DIRECT.. Budget Direct...HA! DON'T INSURE WITH THESE THIEVES! Been insured with these thieves for all over 5+ years and just like others in various bad review sections. With over 33+ years driving and comprehensive car insurance I've NEVER had an accident and NEVER made a claim. Until the other day, I came out of a funeral to be told by an eyewitness a truck has reversed into the front of my car. A business card left on windscreen (business conveniently didn't have an address listed on card or internet...) surprise surprise, not! Eyewitness took rego plate details for me. I called these insurance thieves the same day this happened gave them all the details. Claim was approved, however, only to be sent a text saying I have to pay excess and my no claim will be stripped through no fault of mine. All these years of loyalty, no claims and paying thousands of $$$$ in comprehensive car insurance to be told because I COULDN'T GIVE THEM AN ADDRESS OF THE AT FAULT IDIOT (as conveniently he had left the scene in a hurry before I got back to my car)...!! I have to foot the excess bill and be stripped of my no claim bonus. YOU HAVE TO BE KIDDING ME... YOU'RE A BUNCH OF THIEVES BUDGET DIRECT.... I'm going to make it a life mission to spread this feedback to anyone who will listen..

  • Price
    0.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
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• S

  Singh

  New South Wales - 7 months ago

  Product name: Gold Comprehensive Car Insurance

  0.5

  Beware of budget direct scammers fraud

  This is scammers in hail damage about 3 months facing them prove them natural hail damage 50% cover but not fully around 24000 $ cost about my car but paying 5500$ and no car hair until they pass u approved that day all cars in hail after getting unusual question first phase of my life bad experience with this. I prove u

  • Price
    0.5
  • Features
    0.5
  • Service
    0.5
  • Convenience
    0.5
  • Trust
    0.5
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