Home insurance reviews

Calling NRMA's customer service line to resolve a claim or make a complaint is like entering a pot luck. I would rate the building company handling my claim quite poor as they are very slow.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   2 / 10

Trust   5 / 10

Less

When I made a claim there was no problem what so ever and the staff on the line were very friendly. Until recently they were available 24 hours, but now it's working hours only. I don't mind this. I also have never had any problems when asking them to defer my payments to next week if that happens to be the week I get my pension. Everything is a breeze with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

It is very easy to do business and deal with APIA, although the lines can be busy sometimes. They provide the best deals for pensioners.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

AAMI is a great company.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   10 / 10

Less

They changed the amount of insurance being paid to me without any notice.

Value for money   2 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   5 / 10

Less

They look after pensioners.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

They do the job.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   7 / 10

Less

Simple to organise and understand.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Less

I went into their office at Beenleigh and had a very good talk to them about my policy, specifically to be renewed, and came out very happy with the outcome.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Apia is a reliable company, quick with repairs or replacements.

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I have been with Vero for many years. I think your service improves the longer you stay with the same company. I have made 1 claim and been happy with the service provided.

Value for money   10 / 10

Policy coverage   10 / 10

Claims handling   10 / 10

Trust   8 / 10

Less

The pricing is too high. I’m a little disappointed as I live in a low risk area.

Value for money   4 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

My house was burgarled in may and I'm still waiting on the claim.

Customer service   3 / 10

Claims handling   2 / 10

Trust   3 / 10

Less

Excellent customer service cost and claims.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Claims made over phone. Takes just a few minutes at the most.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I feel there are less expensive companies out there but have been with RACT for over fifty years and I find it difficult to look anywhere else. Maybe I should I have been told honour does not come into it with insurance companies.

Value for money   8 / 10

Policy coverage   6 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

Less

Great value for my money. Gives me peace of mind knowing I'm covered by a good company.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

Less

We’ve had to make 2 claims for a related issue. Always got the claim started quickly and followed through to resolution.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

We’ve had to make 2 claims for a related issue. Always got the claim started quickly and followed through to resolution.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Have had two house/contents claims overtime and Suncorp were effortless and quick to deal with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Have had two house/contents claims overtime and Suncorp were effortless and quick to deal with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Well established, reliable institution with a long history of decent service. Seem to be honest operators with a good reputation. A bit more costly than some, but are not "fly by nights". Customer service has been good.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Well established, reliable institution with a long history of decent service. Seem to be honest operators with a good reputation. A bit more costly than some, but are not "fly by nights". Customer service has been good.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

I found Bupa to be really good.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

Less

I worked there for 10 years, so I am biased, but I think QBE is good.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   10 / 10

Trust   10 / 10

Less