Home insurance reviews

Competitive premium, great support and excellent claims process.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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RAA is the best company I've dealt with for insurance. It's easy to process claims and get quotes on new products.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA has to be the best insurer in the country. Their prices are very competitive - previously with Allianz who charged more and covered less. Online chat function exceptional and always deals with people who are pleasant and go out of their way to find solutions.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Competitive premiums. This company contacts its' customers per annum to discuss needs.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have found SGIC to be excellent in all respects when it comes to my contents insurance from claims to premiums. They even contact me regularly to make sure my cover is up to date.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I like AAMI because they have always addressed my needs when asked and on the odd times that they couldn't, they got back to me with the solution promptly. They have been able to keep my premiums affordable. They do not have an office here anymore and it could be a problem for some customers.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Always there to help and the products are good for my personal needs and cover what I need.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Competitive rates, superior customer relations, reliability of two way communication and promptness in settling claims.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Good to deal with and when I had a claim several years ago, it was handled quickly and efficiently without too much stress.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I had to lodge a claim recently and there seemed to be no problems.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Since turning 55+, I have used Apia for a number of insurances, covering everything from home/contents to motor vehicle and boat etc. I have always found them to be quick, easy to deal with and prompt with any claims. I researched different insurance companies, and still came back to Apia.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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SGIO are very fast and fluent when they help you with claims.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Currently we are in the process of a claim and it is being dealt with unfairly.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Efficient and reliable service.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have not made a claim under this policy but find NRMA customer service from other policies is exceptional and would recommend their products to anyone.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to do online sign up and cover amendments. Few phone calls but always quick and easy. Always easy to speak to someone in need.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Competitive premiums and excellent claims process. I have only had to make one claim but it was relatively hassle free.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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A little dearer than others, but their service and speedy claim services make up for that. We have only had to make one claim and they were very quick with the claim. Overall a very positive experience.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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They are prompt, polite and efficient in dealing with any claims and their rates are very competitive.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Process was quick and easy, staff were good!

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Claims are handled professionally and are stress-free.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I transferred to SGIC from NRMA when I moved from QLD to SA. The process was very simple and they took great care to let me know what was covered. I have compared quotes a few times and none have been able to better the premium.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Very good - not sure about price competitiveness.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been insuring our home and belongings with Suncorp for 30 years and always had excellent service from them.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I continually have all my insurance with NRMA even though I live in QLD. They are easy to deal with, make it easy to add or change the policy at any time. Very competitive prices.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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