Good comprehensive insurance great customer service
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Certainly! Here's a sample review for RAC Home Insurance: --- I recently had the opportunity to use RAC Home Insurance, and my experience has been a mix of positives and areas for improvement. On the bright side, RAC offers a variety of policy options, including building, contents, and combined home and contents insurance. They also provide additional benefits for members, such as discounts on retail and other services, which is a nice touch. The claims process, however, seems to be a point of contention among customers. While some have praised the quick and efficient handling of claims, others have reported delays and dissatisfaction with claim outcomes. It's worth noting that RAC has received recognition for its customer satisfaction in Western Australia, which speaks to its efforts to provide quality service. Overall, RAC Home Insurance is a solid choice for WA residents, especially those looking for comprehensive coverage and member benefits. However, it's always a good idea to review the Product Disclosure Statement (PDS) and compare options to ensure it meets your specific needs.
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Excellent Australian customer service every time I've called them and call is answered promptly. They also price matched quotes. Big thumbs up!
More Youi home insurance customer reviewsYoui are good there home insurance is responsible priced and I am very happy with them.
More Youi home insurance customer reviewsRACQ is very good. I’ve been in with them for years but if you have financial difficulties they will not help you. They want the full money back straight away but other than that I would recommend to anybody.
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I have home insurance with AAMI, and overall, my experience has been quite positive. One of the things I appreciate most is their comprehensive coverage options, which cater to different needs, whether it’s for the building, contents, or personal liability. Their website and mobile app are user-friendly, making it easy to manage my policy and file claims. Customer support has also been a strong point; I’ve found them to be responsive and helpful when I needed assistance. However, I’ve noticed that their premiums can be on the higher side compared to some competitors, and while I’ve had a good claims experience, I’ve heard some customers mention delays or disputes during the claims process. It’s important to read the fine print as well since certain exclusions might come as a surprise. All in all, AAMI is a solid choice for home insurance, especially if you value good coverage and customer service
More AAMI home insurance customer reviewsYoui's sign up was seamless and the customer service rep was delightful. Highly recommend (please note, I have not claimed so am unsure about this process, but if it's as easy and comprehensive as sign up then it will be perfect)
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CGU are great for what they cover in their standard policies and what they include. The only area they're lacking is in their claims department, my last claim they dragged out for 9 months before finally paying me out. They also don't have an online customer portal to manage claims or change details.
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Very happy with the competitive pricing and service from Nab insurance. Have not made a claim yet, but they have been very helpful with enquires.
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I've been with Shannons for over 10 years now. I have claims several times and found their customer to be excellent. When claiming I was overwrought with stress and the customer service team took the worry away and made me feel safe and not a fool. They calmed me down and took over my claim , quotes and forms. Thye have easy to lodge online claim forms and have accepted every claim from hail damage to accidential damage. I wouldn't go with no other company.
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QBE's Lack of Empathy and Unjustified Premium IncreaseDisappointed with QBE's Lack of Empathy and Unjustified Premium Increase I'm extremely disappointed with my recent experience with QBE. Despite a significant claim due to a severe storm and subsequent power outage, QBE has chosen to penalize me with a staggering $5265 premium increase. This feels incredibly unfair, especially considering the circumstances were beyond my control. The customer service representative I spoke to was dismissive and unsympathetic. They seemed more concerned with the timing of my call than understanding my situation. It's disheartening to see such a lack of empathy from a company that claims to value its customers. I urge QBE to reconsider this excessive premium increase and treat their loyal customers with more respect and understanding.
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Claim made due to water coming up to back door when it rained. Building company came showed pics on phone of situation builder took the photos plus personal ones. Had issues getting photos removed plus getting confirmation it was done. Had the rudest customer service person to deal with and her supervisor was not much better. She wouldn't return my calls. They knocked back claim. It was my problem to fix as it was storm water. I had never made a claim for anything and had been with them for 15+ years. I would NOT recommend them to anyone and have gone to a new company.
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I recently made my first claim after several years of being with Budget Direct. I quite clearly explained in the claim, which I lodged online, the cause of the problem and the fact that I did not expect them to replace my very old air conditioning unit. After an initial flurry of activity with 2 different trades visiting the house, there has been nothing for 3 weeks. Today I was told that the cause of the problem is not an insurable event and that I shouldn’t expect them to replace the air conditioner. I feel like we could have saved a lot of time and trouble if they had read the claim properly in the first place. I would like to think that if ever I do have a serious issue that they will deal with it promptly and resolve it to my satisfaction but I get the feeling that they will find a way to not have to pay out for any reason.
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Great to deal with and lower premium than others. Monthly payments at same price pro rata as annual.
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