Home insurance reviews

We have used Allianz's Home and Content Insurance for many years now. Any claims we have had have been met satisfactorily and we will insure with Allianz again. The premiums are very competitive and any enquiries we have made with other insurers showed this. We have just renewed our insurance for another year.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

Less

Calling NRMA's customer service line to resolve a claim or make a complaint is like entering a pot luck. I would rate the building company handling my claim quite poor as they are very slow.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   2 / 10

Trust   5 / 10

Less

When I made a claim there was no problem what so ever and the staff on the line were very friendly. Until recently they were available 24 hours, but now it's working hours only. I don't mind this. I also have never had any problems when asking them to defer my payments to next week if that happens to be the week I get my pension. Everything is a breeze with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

It is very easy to do business and deal with APIA, although the lines can be busy sometimes. They provide the best deals for pensioners.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

AAMI is a great company.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   10 / 10

Less

They changed the amount of insurance being paid to me without any notice.

Value for money   2 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   5 / 10

Less

They look after pensioners.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

They do the job.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   7 / 10

Less

Simple to organise and understand.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Less

I went into their office at Beenleigh and had a very good talk to them about my policy, specifically to be renewed, and came out very happy with the outcome.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Apia is a reliable company, quick with repairs or replacements.

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I have been with Vero for many years. I think your service improves the longer you stay with the same company. I have made 1 claim and been happy with the service provided.

Value for money   10 / 10

Policy coverage   10 / 10

Claims handling   10 / 10

Trust   8 / 10

Less

The pricing is too high. I’m a little disappointed as I live in a low risk area.

Value for money   4 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

My house was burgarled in may and I'm still waiting on the claim.

Customer service   3 / 10

Claims handling   2 / 10

Trust   3 / 10

Less

Excellent customer service cost and claims.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Claims made over phone. Takes just a few minutes at the most.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I feel there are less expensive companies out there but have been with RACT for over fifty years and I find it difficult to look anywhere else. Maybe I should I have been told honour does not come into it with insurance companies.

Value for money   8 / 10

Policy coverage   6 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

Less

Great value for my money. Gives me peace of mind knowing I'm covered by a good company.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

Less

We’ve had to make 2 claims for a related issue. Always got the claim started quickly and followed through to resolution.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

We’ve had to make 2 claims for a related issue. Always got the claim started quickly and followed through to resolution.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Have had two house/contents claims overtime and Suncorp were effortless and quick to deal with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Have had two house/contents claims overtime and Suncorp were effortless and quick to deal with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Well established, reliable institution with a long history of decent service. Seem to be honest operators with a good reputation. A bit more costly than some, but are not "fly by nights". Customer service has been good.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Well established, reliable institution with a long history of decent service. Seem to be honest operators with a good reputation. A bit more costly than some, but are not "fly by nights". Customer service has been good.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

I found Bupa to be really good.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

Less