Home insurance reviews

Very friendly, helpful staff. Very fast with claim response. Amazing to deal with when we were flooded a few years back. Highly recommended.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They have competitive premiums, have a lot of flexibility with choice of excess amount, are a reputable company, and have professional and efficient customer service.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Amazingly friendly and understanding staff who handle your claims and enquiries. Discounts available for multiple policies. I have three house and contents policies with Suncorp and when I have had to claim it has been quick and well managed both online and with follow up calls from project managers.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Love dealing with these people prompt and nothing is too much trouble

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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It’s a good sounding policy however make sure you read the PDS fine print. A lot of clauses exclude or minimises your claim by compartmentalising some categories. We were hand passed to loss assessors who hand passed us to a sub-contractor! Our shed was covered under contents but only $300 is given for car parts and accessories. That’s one tyre and a rim for a 9x6 shed which is ridiculous. Trailers would only be covered if they are connected to a tow ball on car, again ridiculous. I have 2 trailers and only 1 tow ball so now one of my trailers can’t get coverage. When you pay the premiums for $100,000 coverage, you expect to get a high level of coverage however this is not the case with this insurance. Also to anyone reading please be aware if you are under insured or not!

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   4 / 10

Claims handling   4 / 10

Trust   2 / 10

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I have found AAMI to be very competitive in pricing and coverage. Staff have been helpful and obliging. Easy to deal on the phone.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   9 / 10

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I know they are more expensive but have been with them for 35 years and am staying.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Had a claim a couple of years ago when fire damaged my rental property. AAMI ensured my claim proceeded professionally and quickly with wonderful customer service.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   10 / 10

Trust   9 / 10

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NRMA is amazing. I wouldn't switch insurers.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Fast and great service

Value for money   8 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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A pro is that their pricing is extremely competitive. A con is that unlike some other insurers, they don't offer discounts to your premium If you take extra safety precautions. For example installing security cameras in common areas, or having fire extinguishers and fire blankets will have zero impact on your Virgin money premiums.

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   6 / 10

Trust   7 / 10

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We have used Allianz's Home and Content Insurance for many years now. Any claims we have had have been met satisfactorily and we will insure with Allianz again. The premiums are very competitive and any enquiries we have made with other insurers showed this. We have just renewed our insurance for another year.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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Calling NRMA's customer service line to resolve a claim or make a complaint is like entering a pot luck. I would rate the building company handling my claim quite poor as they are very slow.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   2 / 10

Trust   5 / 10

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When I made a claim there was no problem what so ever and the staff on the line were very friendly. Until recently they were available 24 hours, but now it's working hours only. I don't mind this. I also have never had any problems when asking them to defer my payments to next week if that happens to be the week I get my pension. Everything is a breeze with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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It is very easy to do business and deal with APIA, although the lines can be busy sometimes. They provide the best deals for pensioners.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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AAMI is a great company.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   10 / 10

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They changed the amount of insurance being paid to me without any notice.

Value for money   2 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   5 / 10

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They look after pensioners.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They do the job.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   7 / 10

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Simple to organise and understand.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

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I went into their office at Beenleigh and had a very good talk to them about my policy, specifically to be renewed, and came out very happy with the outcome.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Apia is a reliable company, quick with repairs or replacements.

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been with Vero for many years. I think your service improves the longer you stay with the same company. I have made 1 claim and been happy with the service provided.

Value for money   10 / 10

Policy coverage   10 / 10

Claims handling   10 / 10

Trust   8 / 10

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The pricing is too high. I’m a little disappointed as I live in a low risk area.

Value for money   4 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   10 / 10

Trust   10 / 10

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My house was burgarled in may and I'm still waiting on the claim.

Customer service   3 / 10

Claims handling   2 / 10

Trust   3 / 10

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