Claim made due to water coming up to back door when it rained. Building company came showed pics on phone of situation builder took the photos plus personal ones. Had issues getting photos removed plus getting confirmation it was done. Had the rudest customer service person to deal with and her supervisor was not much better. She wouldn't return my calls. They knocked back claim. It was my problem to fix as it was storm water. I had never made a claim for anything and had been with them for 15+ years. I would NOT recommend them to anyone and have gone to a new company.
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I recently made my first claim after several years of being with Budget Direct. I quite clearly explained in the claim, which I lodged online, the cause of the problem and the fact that I did not expect them to replace my very old air conditioning unit. After an initial flurry of activity with 2 different trades visiting the house, there has been nothing for 3 weeks. Today I was told that the cause of the problem is not an insurable event and that I shouldn’t expect them to replace the air conditioner. I feel like we could have saved a lot of time and trouble if they had read the claim properly in the first place. I would like to think that if ever I do have a serious issue that they will deal with it promptly and resolve it to my satisfaction but I get the feeling that they will find a way to not have to pay out for any reason.
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Great to deal with and lower premium than others. Monthly payments at same price pro rata as annual.
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I have a suspect for what they said that to give the discount for the gold Member years. But now the premium has gone up very high until i have to give up. So my advice is we should check and compare with another insurances
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Very slow in claims processing They do not disclose all the benefits when making a claim They are very mediocre
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RACQ Home Insurance deserves zero stars for their appalling handling of my recent claim. When an iron fell onto my couch, burning my hand in the process, we filed a claim. Initially, RACQ accepted it, but then they reversed their decision, rejecting the claim because the couch was "melted, not burnt." This excuse is beyond frustrating. Were we supposed to let it burn down to meet their technicalities? This company clearly lacks compassion and common sense. A genuine accident occurred, resulting in damage to the couch, yet they backtracked and left us with no support. Save yourself the hassle and look elsewhere for home insurance – RACQ does not prioritise its customers or their needs.
More RACQ home insurance customer reviewsRACQ Home Insurance deserves zero stars for their appalling handling of my mother’s recent claim. When an iron fell onto her couch, burning her hand in the process, we filed a claim. Initially, RACQ accepted it, but then they reversed their decision, rejecting the claim because the couch was "melted, not burnt." This excuse is beyond frustrating. Were we supposed to let it burn down to meet their technicalities? This company clearly lacks compassion and common sense. A genuine accident occurred, resulting in damage to the couch, yet they backtracked and left us with no support. Save yourself the hassle and look elsewhere for home insurance – RACQ does not prioritize its customers or their needs.
More RACQ home insurance customer reviewsThey introduced a new policy for assessing risk in November 2023, this has significantly impacted the cost of all their premiums, the issue is no one can get to the bottom of what has changed and why premiums have doubled or more to the point no one is looking into or providing answers, which has not been my previous experience in past years, this leaves me to believing their is a fundamental change occurring making me doubt they will be forthcoming with any claim I may need to make in the future. They have previously be open and honest about any significant changes in policy along with been really good to deal with any enquiry or claim, the first part of this no long seems to be the case which means the important part may not be the case as well, this is unfortunate as Insurance is about faith in their product and if it's worth the cost of the policy, which after over a decade I'm not sure I have the faith and feel it's time to take a gamble on another provider, which is disappointing.
More RACQ home insurance customer reviewsDuring storms last summer, power surges blew up our fridge. I filled in an online claim and received a phone call 3 days later. My claim was accepted on my replacement cost without any resistance.
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I found it very good & helpful but like most insurance companies check to see if you're covered for flooding
More NRMA Insurance home insurance customer reviewsI first joined RACQ 26 years ago for roadside assistance and years later I decided to insure my car and home and contents. By combining all of these into a package I received a discount on the cost of my policies. They also offer a loyalty discount the longer you stay with them. I have only ever made one insurance claim for damage to my house that was done on a very busy day when moving house. While moving out of the house the truck made contact with the house and a repair was needed. The day we were moving house was quite stressful and was made even more stressful by the damage done to the house. Upon ringing the RACQ the customer service was excellent. They reassured me that the damage would be repaired ASAP and the lady on the phone offered some reassuring and kind words that helped to relieve my stress. The RACQ was true to their word and they were In constant contact with me over the next few weeks and made sure the work was completed to a high standard. Because the repair was on the outside of the house I didn't even need to be present while the repair was being done which made it whole process even easier. I would highly recommend the RACQ to others. For years I plodded along with my insurance never making any claims but it's good to know that when it came down to it and the day came that I needed to make an insurance claim it was handled exceptionally well.
More RACQ home insurance customer reviewsI have never put in insurance claim for years and when I did it was promptly rejected. My induction stovetop was cracked and Allianz tried to deny us a replacement one on the cheaper model. Did not negotiate or include delivery or installation costs. Allianz was misleading and deceptive. Poor customer service being put on hold constantly. They did not listen and had all the power to reject my claim. I am in the process of making a formal complaint. I have never been happy with them. The $600 excess is exorbitant and unnecessary. Do not trust Allianz.
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After 12 months, my premium increased by 40%. Never made a claim. Have CCTV. A watch dog. They tried to convince me it wasn’t price gouging?? Very poor image for the insurance business
More Bank of Queensland home insurance customer reviewsWhen we had hail damage to solar panels, RACQ paid replacement . Any time we have had an accident with a car the repairs had been done promptly and repaired well, no problems at all dealing with staff face to face or online, All staff have been very helpful and courteous, even when booking holidays through them!
More RACQ home insurance customer reviewsVery poor claims handling process, very poor customer service. Poor communication. Don't actually do repairs, just underwrote and force cash payouts on customers. Used to be an insurance club for members in Victoria, now only interested in taking premium payments and denying claims and run by AIG/IMA based in Qld.
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