Home insurance customer reviews

Read the latest home and contents reviews from the Mozo community. Thousands of Australians have reviewed their home and content insurance to give you the inside story on everything from claims handling to customer service.

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Recent home insurance customer reviews

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  • RACV Home Insurance

    Avoid, not worth it

    Very poor claims handling process, very poor customer service. Poor communication. Don't actually do repairs, just underwrote and force cash payouts on customers. Used to be an insurance club for members in Victoria, now only interested in taking premium payments and denying claims and run by AIG/IMA based in Qld.

    Value for money
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    Jack, Victoria, reviewed 28 days ago
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  • NRMA Home Plus Buildings & Contents Insurance

    Good company with good staff. Maybe replace assets

    NRMA staff are always helpful and friendly Having 4 insurances with the company l am very please with their service When it comes to making a claim the people who asset the claim are very hard I have found they alway have a reason to dismiss it

    Value for money
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    Carol, New South Wales, reviewed about 1 month ago
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  • Elders Home Insurance

    Not the cheapest around

    Not the cheapest around

    Value for money
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    Less
    Elaine, Victoria, reviewed about 1 month ago
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  • Suncorp Classic Home Insurance

    Worth while checking them out.

    Multi policy discount and covers most things that matter.

    Value for money
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    Paul, Queensland, reviewed about 1 month ago
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  • Commonwealth Bank Home Insurance

    CBA Claims are a disgrace.

    We have had CBA insurance for many years on several properties. They have been great at receiving our annual premiums. Unfortunately their claims department is a disgrace. I was on hold for several hours. I have explained clearly our claim in writing and provided as much information as possible. I have now spent around 20 hours in total trying to make a claim. Despite asking for a single contact 6 different people have now made contact without any assistance to date.

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    Less
    Colin, Victoria, reviewed about 1 month ago
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  • AAMI Home Insurance

    great company

    had a claim. fixed without a fuss.

    Value for money
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    Less
    Colin, Victoria, reviewed about 1 month ago
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  • AAMI Home Building Insurance

    great company

    great company to deal wit

    Value for money
    Policy coverage
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    Trust
    Less
    Colin, Victoria, reviewed about 1 month ago
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  • RACV Home Insurance

    great company

    great company to deal with.

    Value for money
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    Claims handling
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    Less
    Colin, Victoria, reviewed about 1 month ago
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  • RACV Home Insurance

    great company to deal with

    had a claim. easy to deal with. great company

    Value for money
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    Colin, Victoria, reviewed about 1 month ago
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  • RACV Home Insurance

    great company to deal with

    had a claim. great people to deal with. no problems highly recommend

    Value for money
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    Colin, Victoria, reviewed about 1 month ago
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  • RACV Home Insurance

    great company to deal with

    had a claim. resolved easily. no hassle. no problem

    Value for money
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    Colin, Victoria, reviewed about 1 month ago
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  • Budget Direct Home & Contents Insurance

    Good without being great.

    Great budget friendly option. Not full coverage but enough to get by.

    Value for money
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    Kendall, Victoria, reviewed about 1 month ago
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  • NRMA Home Insurance

    Very reputable and excellent customer service

    I have always liked nrma for understanding of my situation and very helpful with any enquiries

    Value for money
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    Less
    Sharon, New South Wales, reviewed about 1 month ago
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  • QBE Home Cover - Buildings & Contents

    Responsible and easy to deal with

    Defence service, has the QBE insure acne as underwriters to the defence service people, so far we have had good service and few reasons to call them, I guess we are lucky in that. But when we have had reason for their service they were easy and good to manage and understand our need s.

    Policy coverage
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    Less
    Kerry, Victoria, reviewed about 1 month ago
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  • ANZ Home Insurance

    Well holy fkn c.......

    Well there ta go ..

    Value for money
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    Customer service
    Less
    Zena, New South Wales, reviewed about 1 month ago
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