Home insurance reviews

I had a theft from my home and CGU were so helpful, understood the impact this experience had on me and settled on my telephone and tablet quickly so that I could communicate and then settled the rest of my claim effectively. I would recommend this insurer highly.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Good customer service and good standard coverage.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I used to be with RACV for everything, but now only used their auto services after a very bad experience. After many years of good service and loyal membership, I was declined a valid claim after losing assorted items in a bag outside my home. Despite several attempts to state my case and police reports, they refused my claim for prescription glasses, ipad and iPhone. I changed insurance companies.

Value for money   -1 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Important to make sure you know how much you can afford for each item you need to insure.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Looking to move insurance companies as fees are too high and the increased premiums recently have forced us to shift unfortunately.

Value for money   2 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

After the Brisbane floods, Suncorp was one of the first to provide families with support which made me very satisfied with them as an insurer.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Quote and claim process is simple and all online.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Solid experience, generally really helpful and it has always been a pleasure dealing with support.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy choice to make. They have been nothing but helpful to us.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I like HBF for their fast, friendly and efficient service. Claiming was a breeze and they follow up after a claim to check not just once, but several times throughout the process that the work is being carried out. Only thing to watch out for is if you have policy in joint names and one of you cancel, then the other party looses their insurance too.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Apia is the best company for H&C insurance. They have very professional and competent staff, who go the extra mile to offer a very high level of service. Their claims process gets the job done, no matter how large or how small my claim is. I highly recommend Apia for insurance. I am so very pleased to be an Apia customer!

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I am with RACQ for home insurance as well as car insurance because they recognise their loyal customers. I even get great deals and discounts because I am a member. I truly recommend this company.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ is a trusted name in insurance here in Queensland. As we moved just last year to a cyclone area we are delighted with the way they were able to assure us that we will be fully covered should a cyclone damage our home. The cover extends even to the solar panels we had installed. The rates are very competitive.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They compete well with the big banks and are often better value. Easy to get a hold of a real person on the phone too.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They have been fantastic. We had a hose burst and someone was there within two hours to alleviate the problem. Three months later, ongoing problems from the first incident were discovered and they are fixing it without an issue.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

It's easy to get on the phone with them. They easily explain their products and most of all they are pretty fair on their price, which helps.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

When I didn't need them, they were quite good (no problem in taking my premiums) but as soon as I needed to make my first claim in over 10 years for my neighbour's tree that fell on my house, they were incompetent, rude and actively unhelpful.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

NRMA have been in the business a long time and I feel they are reliable and will help me if I need to claim.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I now dislike them because they are charging $500 upfront just to lodge a claim, with no guarantee that they will pay out.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very reasonable competitive rates.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been a customer of Vero for about 5 years. I have experienced prompt follow-ups when I lodged a claim.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

My insurance has gone up again so I am in the process of looking at other insurance companies to see if I can reduce my premium.

Value for money   3 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

We were broken into in November 2015. Vero were so efficient in handling the situation and claims that needed to be made.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The staff were very helpful when we took out our policy. We were given a discount for combining our policies and they gave us helpful information regarding items to include and also how to value our items. We feel safe with the knowledge that if a disaster was to occur, we would be covered.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

This insurer has face to face contact, which I prefer and it is also a not for profit organisation. Any time I have had dealings with this provider I am met with a smile and a friendly chat. I am made to feel welcome and nothing seems too much trouble for the staff.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less