Home insurance reviews

Read the latest home and contents reviews from the Mozo community. Thousands of Australians have reviewed their home and content insurance to give you the inside story on everything from claims handling to customer service.

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Recent home insurance reviews

RACQ

RACQ home insurance review

Overall rating   10 / 10

They understand my needs

Competitive premium, great support and excellent claims process.

Competitive premium, great support and excellent claims process.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Mark (QLD), reviewed about 9 hours ago

RAA

RAA home insurance review

Overall rating   10 / 10

I would highly recommend RAA

RAA is the best company I've dealt with for insurance. It's easy to process claims and get quotes on new products.

RAA is the best company I've dealt with for insurance. It's easy to process claims and get quotes on new products.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jessica (SA), reviewed about 9 hours ago

NRMA

NRMA home insurance review

Overall rating   9 / 10

A trusted name for insurance for a reason

NRMA has to be the best insurer in the country. Their prices are very competitive - previously with Allianz who charged more and covered less. Online chat function exceptional and always deals with people who are pleasant and go out of their way...

NRMA has to be the best insurer in the country. Their prices are very competitive - previously with Allianz who charged more and covered less. Online chat function exceptional and always deals with people who are pleasant and go out of their way to find solutions.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Nell (NSW), reviewed about 9 hours ago

Elders

Elders home insurance review

Overall rating   10 / 10

Excellent customer service

Competitive premiums. This company contacts its' customers per annum to discuss needs.

Competitive premiums. This company contacts its' customers per annum to discuss needs.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kay (VIC), reviewed about 9 hours ago

SGIC

SGIC Home Insurance home insurance review

Overall rating   10 / 10

Completely satisfied

I have found SGIC to be excellent in all respects when it comes to my contents insurance from claims to premiums. They even contact me regularly to make sure my cover is up to date.

I have found SGIC to be excellent in all respects when it comes to my contents insurance from claims to premiums. They even contact me regularly to make sure my cover is up to date.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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John (SA), reviewed about 9 hours ago

AAMI

AAMI Home Building & Contents Insurance home insurance review

Overall rating   7 / 10

Great customer service, affordable premiums

I like AAMI because they have always addressed my needs when asked and on the odd times that they couldn't, they got back to me with the solution promptly. They have been able to keep my premiums affordable. They do not have an office here...

I like AAMI because they have always addressed my needs when asked and on the odd times that they couldn't, they got back to me with the solution promptly. They have been able to keep my premiums affordable. They do not have an office here anymore and it could be a problem for some customers.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sheryl (QLD), reviewed about 10 hours ago

CGU

CGU Fundamentals Home Insurance home insurance review

Overall rating   7 / 10

Very helpful

Always there to help and the products are good for my personal needs and cover what I need.

Always there to help and the products are good for my personal needs and cover what I need.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Julianna (SA), reviewed about 10 hours ago

AAMI

AAMI home insurance review

Overall rating   8 / 10

Competitive rates and superior customer relations

Competitive rates, superior customer relations, reliability of two way communication and promptness in settling claims.

Competitive rates, superior customer relations, reliability of two way communication and promptness in settling claims.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sandra (QLD), reviewed about 10 hours ago

Elders

Elders home insurance review

Overall rating   8 / 10

Local insurance agent very good to deal with

Good to deal with and when I had a claim several years ago, it was handled quickly and efficiently without too much stress.

Good to deal with and when I had a claim several years ago, it was handled quickly and efficiently without too much stress.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Karen (NSW), reviewed about 10 hours ago

Apia

Apia home insurance review

Overall rating   9 / 10

Good all round service

I had to lodge a claim recently and there seemed to be no problems.

I had to lodge a claim recently and there seemed to be no problems.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Margaret (SA), reviewed about 10 hours ago

Apia

Apia home insurance review

Overall rating   10 / 10

Competitive for my type of insurance

Since turning 55+, I have used Apia for a number of insurances, covering everything from home/contents to motor vehicle and boat etc. I have always found them to be quick, easy to deal with and prompt with any claims. I researched different...

Since turning 55+, I have used Apia for a number of insurances, covering everything from home/contents to motor vehicle and boat etc. I have always found them to be quick, easy to deal with and prompt with any claims. I researched different insurance companies, and still came back to Apia.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Lynne (QLD), reviewed about 12 hours ago

SGIO

SGIO Home Insurance home insurance review

Overall rating   10 / 10

I have very high satisfaction with SGIO

SGIO are very fast and fluent when they help you with claims.

SGIO are very fast and fluent when they help you with claims.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Colleen (WA), reviewed about 12 hours ago

Comminsure

Comminsure Residential Home Package home insurance review

Overall rating   0 / 10

Not a happy customer

Currently we are in the process of a claim and it is being dealt with unfairly.

Currently we are in the process of a claim and it is being dealt with unfairly.

    Value for money   0 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ingrid (VIC), reviewed about 13 hours ago

AAMI

AAMI Home Building & Contents Insurance home insurance review

Overall rating   10 / 10

Reliable service. Good with handling claims

Efficient and reliable service.

Efficient and reliable service.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Graeme (VIC), reviewed about 13 hours ago

NRMA

NRMA home insurance review

Overall rating   10 / 10

Top rate

I have not made a claim under this policy but find NRMA customer service from other policies is exceptional and would recommend their products to anyone.

I have not made a claim under this policy but find NRMA customer service from other policies is exceptional and would recommend their products to anyone.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tania (NSW), reviewed about 13 hours ago

AAMI

AAMI Home Building & Contents Insurance home insurance review

Overall rating   8 / 10

Excellent and efficient customer service

Easy to do online sign up and cover amendments. Few phone calls but always quick and easy. Always easy to speak to someone in need.

Easy to do online sign up and cover amendments. Few phone calls but always quick and easy. Always easy to speak to someone in need.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Nick (VIC), reviewed about 14 hours ago

Coles

Coles home insurance review

Overall rating   9 / 10

Competitive premiums and easy claims

Competitive premiums and excellent claims process. I have only had to make one claim but it was relatively hassle free.

Competitive premiums and excellent claims process. I have only had to make one claim but it was relatively hassle free.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ryan (SA), reviewed about 14 hours ago

RACQ

RACQ home insurance review

Overall rating   8 / 10

Can be better but their service is worth it

A little dearer than others, but their service and speedy claim services make up for that. We have only had to make one claim and they were very quick with the claim. Overall a very positive experience.

A little dearer than others, but their service and speedy claim services make up for that. We have only had to make one claim and they were very quick with the claim. Overall a very positive experience.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kathleen (QLD), reviewed about 14 hours ago

Allianz

Allianz SureCover home insurance review

Overall rating   8 / 10

Great provider

They are prompt, polite and efficient in dealing with any claims and their rates are very competitive.

They are prompt, polite and efficient in dealing with any claims and their rates are very competitive.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Carol (QLD), reviewed about 15 hours ago

Youi

Youi home insurance review

Overall rating   8 / 10

Easy and well priced

Process was quick and easy, staff were good!

Process was quick and easy, staff were good!

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Frank (NSW), reviewed 1 day ago

NRMA

NRMA home insurance review

Overall rating   10 / 10

Best staff in all branches

Claims are handled professionally and are stress-free.

Claims are handled professionally and are stress-free.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Michael (NSW), reviewed 1 day ago

SGIC

SGIC Home Insurance home insurance review

Overall rating   8 / 10

Great premium

I transferred to SGIC from NRMA when I moved from QLD to SA. The process was very simple and they took great care to let me know what was covered. I have compared quotes a few times and none have been able to better the premium.

I transferred to SGIC from NRMA when I moved from QLD to SA. The process was very simple and they took great care to let me know what was covered. I have compared quotes a few times and none have been able to better the premium.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Andrea (SA), reviewed 1 day ago

RACQ

RACQ home insurance review

Overall rating   9 / 10

Reliable and good service

Very good - not sure about price competitiveness.

Very good - not sure about price competitiveness.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Richard (QLD), reviewed 2 days ago

Suncorp

Suncorp Classic Home Insurance home insurance review

Overall rating   10 / 10

As close to a trustworthy insurer as you will find

I have been insuring our home and belongings with Suncorp for 30 years and always had excellent service from them.

I have been insuring our home and belongings with Suncorp for 30 years and always had excellent service from them.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Keith (QLD), reviewed 2 days ago

NRMA

NRMA home insurance review

Overall rating   9 / 10

Great premiums and service!

I continually have all my insurance with NRMA even though I live in QLD. They are easy to deal with, make it easy to add or change the policy at any time. Very competitive prices.

I continually have all my insurance with NRMA even though I live in QLD. They are easy to deal with, make it easy to add or change the policy at any time. Very competitive prices.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Garrie (QLD), reviewed 2 days ago

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About Mozo Reviews

Mozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.

We don't make subjective judgments, nor do advertisers influence our ratings.

Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.