Home insurance reviews

I had part of my bedroom ceiling fall in the winter of 2018 in the evening. They immediately got the company they deal with to come straight away to my property and the lad was out on a ladder fixing the problem in the gutters at 11 p.m. at night. He fixed what he could so no more damage could be done and then was back first thing in the morning to replace the ceiling. Then people came to plaster and paint the whole ceiling and carpet cleaner company arrived to clean and fix all the carpet. My claim was handled excellently. I even emailed RAA and gave the companies that they sent to my home a 10 out of 10 for service. I couldn't have been happier. Problem solved efficently and in such a short time frame.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have provided insurance over many years and have had no issues.

Value for money   5 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Trust   7 / 10

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Good rates. I've never had to make a claim so I can't say how good they really are.

Value for money   9 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   6 / 10

Trust   7 / 10

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Great customer service and very helpful. The only thing is that each year the premiums go up slightly and I have to call them to get it reduced.

Value for money   6 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   8 / 10

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Easy to adjust the value of home and contents if you think you have over or undervalued. Most things you can do online. Unlike their car insurance, the h&c insurance premium with RAC is more competitive and reasonable.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Trust   8 / 10

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Suncorp has in recent years jacked up their premiums, to a level that I have to reconsider whether to retain insurance cover with them or not. The flip side, their customer service is wonderful, and when I put in a claim, I have not had a terrible experience with them.

Value for money   3 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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The pricing is good and so is the service. It's good to support insurers other than the major one in Australia that owns all the sun brands.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Trust   7 / 10

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Had to make a claim. It was quick and easy with no issues.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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Substantial savings when holding more multiple policies, awesome rewards and discounts available.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   9 / 10

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As an RACQ roadside member with other policies, RACQ provides a fairly good rate on my home insurance. Always good to support local businesses.

Value for money   9 / 10

Policy coverage   9 / 10

Trust   9 / 10

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I have recently claimed on my pet insurance. They were very helpful and paid the claim within two weeks.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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The product is OK, Im sure there are better ones out there but AAMI is a trusted brand that I am happy for now to stick with.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   5 / 10

Trust   7 / 10

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I like this insurance. It is very convenient and i trust them with everything since i've been with them for over 10 years now. But the cons are make sure you do your research when joining them because there have been a few incidents in the past.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   10 / 10

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Solid performer. Costs a bit more than many other insurers however whenever we have needed to claim or talk to someone, the service and response has been first rate.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   7 / 10

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Cheap and good value.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   3 / 10

Claims handling   10 / 10

Trust   5 / 10

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We saved $450 and were given an extra $50,000 coverage.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   9 / 10

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I have been with SGIO for 31 years. I find they are a little dearer than some competitors but their customer service is much better and they do not try to avoid paying on claims on spurious technicalities (which I have experienced with other major insurers).

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   9 / 10

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A good company to deal with.

Value for money   7 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   8 / 10

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The price is very good value for money.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Trust   8 / 10

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Very easy to claim and the staff are very friendly and helpful.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They have competitive prices. I haven't had any problems with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Any claims have been sorted as quickly as they could and over the telephone.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   10 / 10

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I like this insurer because it is a little cheaper than most insurance companies.

Value for money   7 / 10

Policy coverage   6 / 10

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The RAA is fantastic when it comes to claims. Our claim was settled in less than a week and we had the cash.

Value for money   8 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They took over the company I was insured with and notified me by mail of the change. They changed the date and price of the direct debit amount without checking with me first. It would have been good to have asked me about the change as previously I had it set up to coincide with pay dates. They bought forward the pay date by a bit over two weeks and when I phoned them to ask if they could revert the changes, the customer service officer wasn't very helpful and couldn't really explain why.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   5 / 10

Trust   6 / 10

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