NRMA is a company I trust as they have always dealt with my claims quickly and fairly.
Very good customer service making sure I had the right cost compared to elsewhere.
Very high premiums.
I always look around to see if I can get a better rate on my premiums but NAB always come in on top! Always happy to help if I have a query. Always look after my banking and insurance needs.
They were very easy to deal with once I managed to get hold of someone. I had to email and call numerous times before someone helped me. Once I did get someone they were great.
I would definitely not recommend this company. Yes, they have cheap premiums, but you will struggle with them actually accepting a claim. My neighbour's old Queenslander burnt down 8 weeks ago killing her. As a result of the fire my neighbouring property suffered asbestos contamination and smoke damage however they declined my claim because there was no flame/fire at my property! Google 'Carina house fire' and you'll see some major news channels' aerial shots of the fire and how bad it was. $30k contents rejected twice and offered me $2k. Disgusting! Budget Direct made a traumatic experience worse. Shame on you.
After being insured with Budget Direct for 4 years, we are now more worse off than ever despite never missing a payment and being transparent with all our information. We had a weather event where mud got into our house. No doubt that this was able to be avoided. When phoning to make a claim they declined us. We were left with damaged walls and a declined continuation of our insurance with them (this was the best part of the transaction as we are much better off with Suncorp). I would never ever recommend this business. Ever.
Customer service was nice while selling the product. When help is needed they are slow to respond, having an attitude...
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.