Home insurance reviews

It is very easy to do business and deal with APIA, although the lines can be busy sometimes. They provide the best deals for pensioners.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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When I made a claim there was no problem what so ever and the staff on the line were very friendly. Until recently they were available 24 hours, but now it's working hours only. I don't mind this. I also have never had any problems when asking them to defer my payments to next week if that happens to be the week I get my pension. Everything is a breeze with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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AAMI is a great company.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   10 / 10

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They changed the amount of insurance being paid to me without any notice.

Value for money   2 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   5 / 10

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They look after pensioners.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They do the job.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   7 / 10

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Simple to organise and understand.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

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I went into their office at Beenleigh and had a very good talk to them about my policy, specifically to be renewed, and came out very happy with the outcome.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Apia is a reliable company, quick with repairs or replacements.

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been with Vero for many years. I think your service improves the longer you stay with the same company. I have made 1 claim and been happy with the service provided.

Value for money   10 / 10

Policy coverage   10 / 10

Claims handling   10 / 10

Trust   8 / 10

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The pricing is too high. I’m a little disappointed as I live in a low risk area.

Value for money   4 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   10 / 10

Trust   10 / 10

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My house was burgarled in may and I'm still waiting on the claim.

Customer service   3 / 10

Claims handling   2 / 10

Trust   3 / 10

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Excellent customer service cost and claims.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Claims made over phone. Takes just a few minutes at the most.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I feel there are less expensive companies out there but have been with RACT for over fifty years and I find it difficult to look anywhere else. Maybe I should I have been told honour does not come into it with insurance companies.

Value for money   8 / 10

Policy coverage   6 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

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Great value for my money. Gives me peace of mind knowing I'm covered by a good company.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

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We’ve had to make 2 claims for a related issue. Always got the claim started quickly and followed through to resolution.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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We’ve had to make 2 claims for a related issue. Always got the claim started quickly and followed through to resolution.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Have had two house/contents claims overtime and Suncorp were effortless and quick to deal with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have had two house/contents claims overtime and Suncorp were effortless and quick to deal with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Well established, reliable institution with a long history of decent service. Seem to be honest operators with a good reputation. A bit more costly than some, but are not "fly by nights". Customer service has been good.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Well established, reliable institution with a long history of decent service. Seem to be honest operators with a good reputation. A bit more costly than some, but are not "fly by nights". Customer service has been good.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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I found Bupa to be really good.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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I worked there for 10 years, so I am biased, but I think QBE is good.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   10 / 10

Trust   10 / 10

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Coles insurance is very competitive in price and I have told my family and friends to consider this product. However, I thought the policy covered glass breakage, but it does not. A bit disappointing.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   7 / 10

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