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Last updated 19 March 2025
Important disclosures
Important disclosures
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This table shows a range of products, and we may receive payment if you use the links provided. It does not show all providers or all products from the providers. Mozo is paid a fee by the product issuer if you use a link on our site to go to their site from ours, make an inquiry, or you take out a product with them. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo. You do not pay any extra for using our service.
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Sometimes we may choose to advertise certain products more prominently, either by showing them as ‘Promoted’ at the top of a table or by selecting a set of specific products to feature on a page. Otherwise our comparison tables typically sort according to estimated repayments for loans and interest rates for deposits, and they show products that meet the criteria in the filters. You can change the filter settings to see other products.
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Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the Product Disclosure Statement (PDS) or offer documentation, or seeking independent advice. It is also advised to review Target Market Determination(TMD) of products that you are considering. The TMD can be found on the provider's website.
Promoted
Home Cover - Buildings & Contents
QBE Home and Contents Insurance can cover your property and belongings in case of fire, storm damage, theft and more. 24/7 friendly and helpful claims service. Up to $30 million legal liability cover. Temporary accommodation costs for up to two years if your home isn’t liveable.
Main events covered
Fire
Theft
Storm
Flood
Monthly payments cost extra
Yes
Underinsurance protection
Optional Extra - Up to 30% of buildings sum insured, applied automatically for eligible policies
Optional Extra - Up to 30% of buildings sum insured, applied automatically for eligible policies
New for old
Yes
Building cover
Contents cover
Fire
Yes
Theft or burglary
Yes
Storm
Yes
Flood
Yes
Lightning
Yes
Earthquake
Yes
Storm surge
Yes
Fusion
Yes
Power surge
Optional Extra
Accidental loss and damage
Optional Extra
Accidental breakage of glass
Yes
Death and injury cover
No
Monthly payments cost extra
Yes
General contents
Yes
Contents while moving
Yes
Antiques and valuables
Up to $20,000 per item, set or pair of artworks or antiques. Up to $5,000 per collection.
Cash
Up to $800
Cd dvd and electronic files
Up to $1,000 for electronic files and software
Computer software and hardware
Yes - hardware. Up to $1,000 for software.
Camera and accessories
Yes
Carpets
Yes
Home office contents
Yes
Identity theft
No
Jewellery
Up to $2,500 per item, set or pair
Personal medical equipment
Yes
Replacement of documents
Up to $800
Tools of trade
Up to $5,000
Lock replacement
Up to $2,500
Emergency storage
Up to 24 months, up to 20% of contents sum insured.
Temporary accommodation
Up to 24 months, up to 20% of buildings sum insured combined with temporary accommodation for pets
Temporary accommodation for pets
Up to 24 months, up to 20% of buildings sum insured combined with temporary accommodation
Temporary repairs
Yes
Buildings and structural improvements
Yes
Building materials
Up to $2,000
Demolition cost
Yes, combined with building costs
Debris removal
Yes, combined with building costs
Landscaping
No
Gates and fences
Yes
Legal liability cover
Up to $30,000,000
Days unoccupied until cover stops
90
Other restrictions
-
Other benefits
-
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Your home might be your most important asset, that’s why Youi like to get to know all about it right from the start. It helps Youi to help you consider the cover that could better suit you. Youi is home insurance that’s a bit more you-shaped. Mozo People’s Outstanding Customer Satisfaction Home Insurance award winner in 2024
Optional Extra, select specific replacement value for each item of jewellery where the individual value is more than $15,000
Personal medical equipment
Yes
Replacement of documents
No
Tools of trade
Optional Extra, up to $1,000 per item , up to $5,000 in total
Lock replacement
Up to $1,000
Emergency storage
Up to 10% sum insured.
Temporary accommodation
Up to 12 months, up to 12% of sum insured
Temporary accommodation for pets
Up to 12 months, up to $3,000
Temporary repairs
Yes
Buildings and structural improvements
Yes
Building materials
Up to $1,000
Demolition cost
Up to 20% of sum insured combined with debris removal and professional fee costs
Debris removal
Up to 20% of sum insured combined with demolition and professional fee costs.
Landscaping
No
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
60
Other restrictions
-
Other benefits
-
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Hardware yes, software up to $5,000 combined with CDs/DVDs
Camera and accessories
Up to $2,000
Carpets
Yes - limits apply for carpets over 10 years old
Home office contents
Up to $20,000
Identity theft
No
Jewellery
Up to $2,000 per item, up to $6,000 in total
Personal medical equipment
Yes
Replacement of documents
Up to $1,000
Tools of trade
Up to $2,000
Lock replacement
Up to $1,000
Emergency storage
Up to 10% of sum insured
Temporary accommodation
Up to 12 months, up to 10% of sum insured
Temporary accommodation for pets
No
Temporary repairs
No
Buildings and structural improvements
Yes
Building materials
No
Demolition cost
Up to 20% of sum insured combined with debris removal cost
Debris removal
Up to 20% of sum insured combined with demolition cost
Landscaping
Up to $1,000 for plants
Gates and fences
Yes - Up to 50% of the total cost, up to 2km
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
60
Other restrictions
-
Other benefits
Receive complimentary smart sensors (worth $250) to detect help detect fire, theft and water damage. Plus save 8% off your premium every year for using them.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Get award-winning Home and Contents Insurance at a price you can afford from Budget Direct. Save a huge 30% on your first year’s premium when you purchase a new combined Home and Contents Insurance policy online.
Main events covered
Fire
Theft
Storm
Flood
Optional Extra
Monthly payments cost extra
Yes
Underinsurance protection
Optional Extra - Up to 25% of building sum insured
Optional Extra - Up to 25% of building sum insured
New for old
Yes
Building cover
Contents cover
Fire
Yes
Theft or burglary
Yes
Storm
Yes
Flood
Optional Extra
Lightning
Yes
Earthquake
Yes
Storm surge
No
Fusion
Optional Extra, up to 10 years old
Power surge
No
Accidental loss and damage
Optional Extra
Accidental breakage of glass
Yes
Death and injury cover
Up to $7,000 funeral expenses
Monthly payments cost extra
Yes
General contents
Yes
Contents while moving
Up to 20% of sum insured
Antiques and valuables
Up to $5,000 per item for artwork, up to $12,000 in total, up to $2,000 for collections
Cash
Up to $800 in total
Cd dvd and electronic files
Up to $3,000 combined with computer software
Computer software and hardware
Hardware yes, software up to $3,000 combined with CDs/DVDs
Camera and accessories
Yes
Carpets
Yes
Home office contents
Up to $12,000
Identity theft
No
Jewellery
Up to $1,000 per item or set, up to $5,000 in total
Personal medical equipment
Yes
Replacement of documents
No
Tools of trade
Up to $2,000
Lock replacement
Up to $1,000
Emergency storage
Up to 10% of sum insured combined with debris removal and demolition costs
Temporary accommodation
Up to 10% of sum insured, up to 12 months. Combined with temporary accommodation for pets.
Temporary accommodation for pets
Up to 10% of sum insured, up to 12 months. Combined with temporary accommodation.
Temporary repairs
Up to 10% of sum insured
Buildings and structural improvements
Yes
Building materials
Up to $1,000
Demolition cost
Up to 10% of sum insured combined with debris removal cost and emergency storage
Debris removal
Up to 10% of sum insured combined with demolition cost and emergency storage
Landscaping
Yes, garden borders, pathways and paved areas.
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
180
Other restrictions
-
Other benefits
-
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Up to $2,500 per item, up to $5,000 in total, up to $5,000 for collections
Cash
No
Cd dvd and electronic files
Up to $1,000 combined with computer software
Computer software and hardware
Hardware yes. Software up to $1,000 combined with CDs/DVDs
Camera and accessories
Optional Extra
Carpets
Yes
Home office contents
Yes
Identity theft
No
Jewellery
Up to $2,000 per item, up to $5,000 in total
Personal medical equipment
Yes
Replacement of documents
No
Tools of trade
Up to $2,000
Lock replacement
Yes
Emergency storage
Up to 10% of sum insured combined with debris removal cost and demolition cost
Temporary accommodation
Up to 12 months, up to 10% of sum insured
Temporary accommodation for pets
No
Temporary repairs
Up to 10% of sum insured
Buildings and structural improvements
Yes
Building materials
Yes
Demolition cost
Up to 10% of sum insured combined with debris removal cost
Debris removal
Up to 10% of sum insured combined with demolition cost
Landscaping
Yes, retaining walls, garden borders, pathways and paved areas.
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
60
Other restrictions
-
Other benefits
Save $50 when you buy a new policy online.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Up to $2,500 per item or set, $7,500 in total combined with cameras and accessories
Cash
Up to $2,000
Cd dvd and electronic files
Up to $2,000 in total combined with computer software
Computer software and hardware
Up to $1,500 per item
Camera and accessories
Up to $2,500 per item or set, $7,500 in total combined with antiques and valuables
Carpets
Yes
Home office contents
Up to $1,500 per item, up to $10,000 in total
Identity theft
No
Jewellery
Up to $2,500 per item, up to $7,500 in total
Personal medical equipment
Yes
Replacement of documents
No
Tools of trade
Up to $1,500 per item, up to $10,000 in total
Lock replacement
Up to $1,000
Emergency storage
Up to 12 months
Temporary accommodation
Up to 12 months, up to 10% of sum insured combined with debris removal cost and demolition cost
Temporary accommodation for pets
Up to 12 months, up to $500
Temporary repairs
No
Buildings and structural improvements
Yes
Building materials
No
Demolition cost
Up to 10% of sum insured combined with debris removal cost
Debris removal
Up to 10% of sum insured combined with demolition cost
Landscaping
Retaining walls and pathways covered. Up to $5,000 for plants.
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
90
Other restrictions
-
Other benefits
-
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Yes - Up to $2,500 for works of art or collections
Cash
Up to $1,250
Cd dvd and electronic files
No
Computer software and hardware
Yes
Camera and accessories
Yes
Carpets
Yes
Home office contents
Yes
Identity theft
Up to $5,000
Jewellery
Up to $2,500 in total
Personal medical equipment
Yes
Replacement of documents
No
Tools of trade
No
Lock replacement
Yes
Emergency storage
Up to 24 months
Temporary accommodation
Up to 20% of the sum insured for a maximum of 24 months combined with temporary accommodation for pets
Temporary accommodation for pets
Up to 20% of the sum insured for a maximum of 24 months combined with temporary accommodation
Temporary repairs
No
Buildings and structural improvements
Yes
Building materials
Up to $5,000
Demolition cost
Up to 10% of the sum insured combined with Debris Removal
Debris removal
Up to 10% of the sum insured combined with Demolition Cost
Landscaping
Yes for paths, walkways, paved areas, retaining walls. Up to $3,000 for plants.
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
60
Other restrictions
-
Other benefits
-
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Up to $2,000 per item, up to 20% of sum insured, up to $3,000 for collections
Cash
No
Cd dvd and electronic files
Yes
Computer software and hardware
Yes
Camera and accessories
Yes
Carpets
Yes
Home office contents
Yes
Identity theft
Up to $1,000
Jewellery
Up to $2,000 per item, up to 20% of sum insured
Personal medical equipment
Yes
Replacement of documents
Up to $500
Tools of trade
Up to $3,000
Lock replacement
Up to $1,000
Emergency storage
Up to 10% of sum insured
Temporary accommodation
Up to 10% of sum insured combined with Temporary Accommodation for Pets
Temporary accommodation for pets
Up to 10% of sum insured combined with Temporary Accommodation
Temporary repairs
Up to 10% of sum insured
Buildings and structural improvements
Yes
Building materials
Up to $1,000
Demolition cost
Up to 10% of sum insured combined with debris removal cost
Debris removal
Up to 10% of sum insured combined with demolition cost
Landscaping
Up to $200 per plant up to $2,000
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
60
Other restrictions
-
Other benefits
Multi policy discount of 10% off each new eligible policy when you hold 2 or more eligible policies with Apia.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Up to $3,000 per item, up to 20% of sum insured, up to $3,000 for collections
Cash
No
Cd dvd and electronic files
Yes
Computer software and hardware
Yes
Camera and accessories
Yes
Carpets
Yes
Home office contents
Yes
Identity theft
Up to $1,000
Jewellery
Up to $2,500 per item, up to 20% of sum insured
Personal medical equipment
Yes
Replacement of documents
Up to $1,000
Tools of trade
Up to $3,000
Lock replacement
Up to $1,000
Emergency storage
Up to 10% of sum insured
Temporary accommodation
Up to 10% of sum insured combined with Temporary Accommodation for Pets
Temporary accommodation for pets
Up to 10% of sum insured combined with Temporary Accommodation
Temporary repairs
Up to 10% of sum insured
Buildings and structural improvements
Yes
Building materials
Up to $1,000
Demolition cost
Up to 10% of sum insured combined with debris removal cost
Debris removal
Up to 10% of sum insured combined with demolition cost
Landscaping
Up to $300 per plant up to $3,000
Gates and fences
Yes
Legal liability cover
Up to $20,000,000
Days unoccupied until cover stops
60
Other restrictions
-
Other benefits
Multi policy discount of 10% off each new eligible policy when you hold 2 or more eligible policies with Apia.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Optional Extra - Up to 30% of building sum insured
New for old replacement
Yes
No Partner link
Underinsurance protection
Optional Extra - Up to 30% of building sum insured
New for old
Yes
Building cover
Contents cover
Fire
Yes
Theft or burglary
Yes
Storm
Yes
Flood
Yes
Lightning
Yes
Earthquake
Yes
Storm surge
Yes
Fusion
Yes, up to 10 years old
Power surge
Optional Extra
Accidental loss and damage
Optional Extra
Accidental breakage of glass
Yes
Death and injury cover
No
Monthly payments cost extra
Yes
General contents
Yes
Contents while moving
Yes
Antiques and valuables
Up to $20,000 per item, set or pair
Cash
Up to $800
Cd dvd and electronic files
Up to $1,000
Computer software and hardware
Up to $1,000
Camera and accessories
No
Carpets
Yes
Home office contents
Yes
Identity theft
No
Jewellery
Up to $2,500 per item, set or pair
Personal medical equipment
Optional Extra
Replacement of documents
Up to $800
Tools of trade
Up to $5,000
Lock replacement
Up to $2,500
Emergency storage
Yes
Temporary accommodation
Up to 24 months, up to 20% of sum insured combined with temporary accommodation for pets
Temporary accommodation for pets
Up to 20% of sum insured, or up to 24 months from time of incident. Combined with temporary accommodation.
Temporary repairs
Yes
Buildings and structural improvements
Yes
Building materials
Up to $2,000
Demolition cost
Yes
Debris removal
Yes
Landscaping
Yes - pathways
Gates and fences
Yes
Legal liability cover
Up to $30,000,000
Days unoccupied until cover stops
90
Other restrictions
-
Other benefits
Receive 10% off new home and contents insurance online. T&Cs apply.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.
Join the 35K+ subscribers who receive our weekly Moneyzone newsletter, showcasing the latest rate movements, exclusive deals, money-saving hacks, and expert insights from Mozo.
The Mozo database tracks 56 home insurance policies from 53 insurers, so you can compare coverage options, features, and benefits side-by-side.
2. Our expertise
We specialise in home insurance, dissecting product disclosure statements and keeping up with industry trends to deliver clear insights and valuable advice.
3. Our transparency
We’re regulated by ASIC and are committed to bringing you a free service. You can search all providers in our database regardless of whether we get paid or not.
Updated by:
Brad Buzzard, Senior Home Insurance Writer, 01 March 2025
Wait, do we feel a nip in the air? While many of us are clinging desperately to the last shards of summer, others are welcoming those cool autumn breezes with open arms. Wherever you sit on that spectrum, it’s a great time to give your home a bit of extra care and make sure your insurance still fits. Here’s how:
☐ Post-summer check. Take a walk around your property and look for small issues like cracked tiles, chipped paint or minor damage caused by summer heat and storms. Left unchecked, these problems can snowball into bigger headaches, leading to higher maintenance costs… and denied claims.
☐ Roof review. With autumn storms on the way, it’s the perfect time to check your roof for any faults. If your roof gives out during a storm, and it’s found that it was preventable with a little bit of maintenance, any storm damage could be denied.
☐ Storm damage cover. March can bring unpredictable weather, and not all storm-related damage is covered the same way. Check your policy to see how it defines events like heavy flooding, rainwater runoff and storm surge. If you notice any gaps in your cover, call your insurer and get it sorted right away.
☐ Policy review. Summer is a popular time for renos, so if you’ve made any improvements over the summer, make sure your insurance policy reflects your home’s current rebuild costs.
Follow these steps, then kick back, relax and enjoy that crisp, cool air. And if you’re in the market for a new policy, check out our 2025 Mozo Experts Choice Awards for Home Insurance to see this year’s top picks.
Home insurance knowledge hub
Types of home insurance
Home insurance is a contract between you and your insurer. You pay regular premiums, and in return, the provider offers financial protection for your home and belongings against a range of covered events, like theft, fire or storms.
Here's what they look like—click on any box below to learn more about each type:
Valuing your home: making sure you have enough home insurance
There are two main ways to value your home and contents for insurance:
Total replacement cover. This option covers the full cost to rebuild your home, no matter how much it ends up costing. It offers peace of mind but is usually more expensive.
Sum insured. This is the amount you choose to insure your home for. It can be a bit riskier if you don’t update the figure regularly or if there’s a sudden increase in building costs.
Whichever option you choose, just make sure your home and contents are insured for what they’re really worth to avoid underinsurance—so you’re not left out of pocket at claim time.
Understanding rebuilding costs
Note that your home’s value for insurance purposes is based of the rebuilding costs rather than the market value of your home. Rebuilding costs take into consideration the cost of materials, labour and additional expenses such as architectural fees and permits.
What does home insurance cover?
Here’s a quick look at what home insurance typically covers and what it doesn’t. Keep in mind, every policy is different, so it’s important to check your Product Disclosure Statement (PDS) to understand the specifics.
The home insurance excess
When your insurance provider approves a claim under your policy, you’re generally responsible for paying a portion of the costs. This portion is known as the excess. Here are some important points to keep in mind about excesses.
The excess amount. Many home insurance policies allow you to choose your excess. A higher excess can lower your premiums because you’ll pay more upfront if you make a claim, while a lower excess generally means higher premiums. Common excess amounts range from $500 to $2,000, but some policies offer options as low as $0 or as high as $5,000.
Additional excesses. Besides the standard excess, additional excesses may apply in specific situations, such as during renovations, if the property is left unoccupied for an extended period, or for certain events like earthquakes. Be sure to review your policy to understand how these might affect your overall costs.
Your home insurance premium is the amount you pay for your policy, typically either monthly or yearly, with some insurers offering a discount if you pay annually.
Factors affecting your price can include controllable factors like the type of cover your choose, whether or not you have security features installed and your choice of excess. There are also factors that are not really under your control like the location of your property, the age of your home, the building materials used and the proximity to emergency services.
How much does home insurance cost?
The average yearly cost of home insurance premiums, based on our survey of over 2,000 Australians from across the country, comes to around $1,460, which breaks down to approximately $121 per month.
Tassie residents pay the least on average, at $1,114. Perhaps not surprisingly, Queenslanders pay the most at $1,692. For a complete state-to-state breakdown, check out our 2024 Mozo Home & Contents Insurance Affordability Report.
But the fact is, the cost of a home insurance policy can change significantly depending on your unique situation and the various controllable and non-controllable factors as described above.
For a clearer picture, we invite you to get some free quotes for yourself. Start by comparing options in our table at the top of this page.
Comparing home insurance quotes is easier than ever these days. In just a few minutes, you can sort through the options, weigh up the features, and find a policy that suits your needs.
Here’s a simple way to go about it:
Create your shortlist. Start by checking out the policies we’ve listed above. Look at the features that matter most to you and narrow down your top picks.
Get quotes. Fill out the insurer’s online form with your home’s details, like its location and the type of cover you want.
Read the PDS. Once you’ve found a couple of quotes you like, take a quick look at the product disclosure statement (PDS) to make sure you’re across all the details of the policy.
If everything looks good, you can usually lock in your policy online. If the insurer needs more information, they’ll reach out for more details.
You can even use quotes for research. It’s quick, easy, and there’s no obligation. Just pop in your details, hit ‘get quote,’ and you’ll have a premium estimate in seconds.
From there, it’s totally up to you whether you want to move forward and buy the policy.
The home insurance PDS
PDS stands for Product Disclosure Statement, and it lays out all the fine details of your contract with the insurer.
It tells you exactly what’s covered, what’s not, how much coverage you have, and the specific situations when you can make a claim—plus anything that might void your cover. Think of it as the go-to document for understanding your policy.
Because of financial regulations, you can find the PDS for any home insurance policy on the insurer’s website, whether you’re a customer or not.
Use the PDS for research
Downloading and reading through the PDS of any home insurance policy you’re considering is a solid way to get a clear, organised understanding of the coverage, much better than just skimming through the insurer’s website.
Start by using our comparison table above to check out the main features, then dive into the PDS for the policies that catch your eye.
This is the incident phase—because in home insurance, it's not just about damage, but can also include incidents like theft and even liability if someone is injured on your property.
How you respond immediately after an incident is key to the investigations, assessments and resolutions that follow.
That’s where documentation is important. It helps you support your claims and provides your insurer with the information they need to handle things smoothly, especially if there’s any question about the circumstances.
Documenting home damage. If your home suffers damage from a storm, fire, vandalism or another covered event, be sure to document everything. Take clear photos of the damage, note down the details (such as time and cause), and keep any receipts for emergency repairs or temporary fixes. If the damage is from vandalism, contact the police to file a report before contacting your insurer.
Documenting theft. If a break-in occurs, the first step is to contact the police and file a report. Then, document any stolen or damaged items by taking pictures and gathering receipts or records. Contact your insurer to inform them and follow their instructions.
Documenting liability incidents. If someone gets injured on your property and you need to make a liability claim, gather as much evidence as possible. Take photos of the scene, get witness statements, and keep any medical or police reports that may be relevant.
Your policy may have specific conditions for smaller incidents (like a broken window or damaged fence). Your PDS will outline how to handle these situations, but when in doubt, reach out to your insurer for guidance.
Making a home insurance claim
When you make a claim, you're asking your insurer to step up and cover the costs of an event your policy protects you against. The process usually involves letting your insurer know what happened, filling out their claim form and providing any supporting documents like photos or receipts.
Most insurers give you a few options for submitting your claim—online, by email or over the phone. That said, if it’s a big event, it’s a good idea to call them first so they can walk you through what to do and make sure you’re on the right track.
If you call your insurer using the phone number listed in the PDS, they can open your claim immediately, give you a case number, and guide you on the best way to submit your documents, depending on your situation.
Once your insurer has reviewed the details of your claim, they will either approve or deny it, and pay out any damages according to your policy. This happens after they’ve investigated the incident, reviewed the evidence, consulted third parties (such as police or contractors), and assessed the damages.
If your claim is denied or you disagree with their decision, you have two options for appeal:
Internal appeals process. Your insurer will have an internal disputes resolution team that is separate from the department that handled your claim. The first step is to lodge an appeal with them, following the process outlined in your PDS.
Australian Financial Complaints Authority (AFCA). If you're not satisfied with the result of the internal appeal, you can take your case to the AFCA. They offer a free and independent service to help resolve disputes. Just make sure you have all your evidence and documents ready when you approach them.
What's the best home insurance?
When our team of expert insurance analysts reviews policies to determine the top home insurance options in Australia, we categorize them based on:
Exceptional value. These policies offer a great balance of price and essential features, providing reliable coverage without breaking the bank.
Exceptional quality. These policies are notable for their comprehensive coverage and flexible terms, providing peace of mind regardless of cost.
Everyone's definition of 'best' varies, so consider what matters most to you.
If you're looking for great value, our Exceptional Value picks mentioned above are your best bet. These policies are the most budget-friendly options available, while still including all the key features that homeowners commonly need.
If you’re using part of your home for work—such as a home office—you may be able to claim a portion of your home insurance premiums as a tax deduction. To do this, you'll need to determine what percentage of your home is used for work purposes versus personal use.
You can calculate this based on the floor space of your home office compared to your overall home, or by using other methods the ATO provides. When in doubt, it's always a good idea to check the ATO website for detailed guidelines to ensure everything is above board.
Does home insurance cover flooding?
Home insurance can be a bit tricky when it comes to flooding. The term 'flood' for insurance companies generally refers to water escaping or being released from natural sources, like rivers or lakes, and getting into your home.
Many policies won’t automatically cover it, meaning you’ll need to opt-in to get the insurance.
Even if your policy doesn’t cover floods, it will likely still cover damage caused by rainwater pooling in low-lying areas, as long as there's not also a creek or other natural watercourse involved.
Don’t forget to check your PDS ahead of time: being clued up on your policy’s coverage before you're knee-deep in water is always a smart move.
What's the difference between contents insurance and renter's insurance?
Renters insurance is essentially contents insurance for people who rent. In fact, many insurers use the same PDS for both, with minor differences or notes explaining specific considerations for renters.
For example, with temporary accommodation, if your lease excuses you from paying rent when the property is unlivable, the policy might only cover extra costs beyond your usual rent.
Otherwise, there’s basically no difference.
How much does home insurance cost?
The average yearly cost of home insurance, based on our survey of over 2,000 Australians from across the country, comes to around $1,460, which breaks down to approximately $121 per month.
Here’s a state-by-state breakdown:
State
Average Annual Cost
TAS
$1,114
SA
$1,139
VIC
$1,370
NT
$1,400
NSW
$1,479
WA
$1,504
ACT
$1,634
QLD
$1,692
Remember, these are just averages. Your own quote could be different, so it's a good idea to check with a few different insurers to find out exactly what it would cost for your situation.
What is meant by 'damages'?
When your home insurance policy covers you for damages. Depending on the level of cover you choose, damage generally refers to:
Damage to the building. Covers damage to your home’s structure, fixtures and fittings.
Damage to your belongings. Protects personal items inside your home, and sometimes outside of your home.
Liability for damage. Provides coverage if someone is injured on your property or if you accidentally cause damage to someone else’s property.
Damage to your wallet. Covers out-of-pocket costs for temporary accommodation if your home is made unlivable by a covered event.
If an incident involves another party (like a liability claim), their insurance may come into play, but it’s still important to keep your insurer informed so they can support you throughout the process.
Brad is a senior writer at Mozo, leading insurance and superannuation coverage. With a background in marketing analytics, he brings a research-driven approach to his work, ensuring content is clear, accurate and genuinely useful. Brad dives deep into topics, using the writing process to refine his understanding and deliver well-researched, polished content.
Brands we compare
We compare home insurance policies from the following well-known insurers and many more...
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Home insurance customer reviews
RACQ Home Insurance
Overall 5/10
Very competive cover
Good comprehensive insurance great customer service
Certainly! Here's a sample review for RAC Home Insurance:
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I recently had the opportunity to use RAC Home Insurance, and my experience has been a mix of positives and areas for improvement. On the bright side, RAC offers a variety of policy options, including building, contents, and combined home and contents insurance. They also provide additional benefits for members, such as discounts on retail and other services, which is a nice touch.
The claims process, however, seems to be a point of contention among customers. While some have praised the quick and efficient handling of claims, others have reported delays and dissatisfaction with claim outcomes. It's worth noting that RAC has received recognition for its customer satisfaction in Western Australia, which speaks to its efforts to provide quality service.
Overall, RAC Home Insurance is a solid choice for WA residents, especially those looking for comprehensive coverage and member benefits. However, it's always a good idea to review the Product Disclosure Statement (PDS) and compare options to ensure it meets your specific needs.
Certainly! Here's a sample review for RAC Home Insurance:
---
I recently had the opportunity to use RAC Home Insurance, and my experience has been a mix of positives and areas for improvement. On the bright side, RAC offers a variety of policy options, including building, contents, and combined home and contents insurance. They also provide additional benefits for members, such as discounts on retail and other services, which is a nice touch.
The claims process, however, seems to be a point of contention among customers. While some have praised the quick and efficient handling of claims, others have reported delays and dissatisfaction with claim outcomes. It's worth noting that RAC has received recognition for its customer satisfaction in Western Australia, which speaks to its efforts to provide quality service.
Overall, RAC Home Insurance is a solid choice for WA residents, especially those looking for comprehensive coverage and member benefits. However, it's always a good idea to review the Product Disclosure Statement (PDS) and compare options to ensure it meets your specific needs.
RACQ is very good. I’ve been in with them for years but if you have financial difficulties they will not help you. They want the full money back straight away but other than that I would recommend to anybody.
RACQ is very good. I’ve been in with them for years but if you have financial difficulties they will not help you. They want the full money back straight away but other than that I would recommend to anybody.
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