Without a doubt the worst bank to deal with in terms of timelines and processing. They have such an archaic way of handling paperwork and no one seems to know what status the application is. Not only painful to deal with, however at the last minute they changed the goalposts to a granny flat construction application costing me an extra $80k in personal funding. They have kept my LMI despite the fact they haven't lent me 90%. They choose when it suits to have separate loan applications and credit contracts, but then say it's under the one banner when it's convenient. Very disappointing and poor service. Can't wait to refinance and will never use them again.
Heritage Bank has the best rating overall as it is convenient with branches and ATMs with personal face to face staff when needed. Products and services are far superior to other banks.More Heritage Bank savings account customer reviews
Unauthorized money was taken out from my credit card which was just under $3000. I filed a dispute and they told me not to pay the amount and that they will get it sorted. A month later they called me to tell me they've taken out $100 for overdue fees but they could not call me to tell me that they squashed the case after a week because they threw it in the too hard basket. Now they are asking me to pay the almost $3000 amount. I will be making a formal complaint to the AFCA and hopefully speaking to solicitors this Tuesday. There is no point in having a credit card because your money is not safe with the,. I've been a loyal client for over 20 years and this not the first time they have screwed me. But enough is enough and I'll be taking me money elsewhere. Absolutely disgusted!
Very flexible product, low rate 4.89% fixed with no exit fees.More Heritage Bank car loan customer reviews
Very satisfied customer, prompt and informative customer service that made applying for a car loan very straight forward. Highly recommend this bank.More Heritage Bank personal loan customer reviews
Service is A1, all the staff and management are friendly, nothing is a problem. Will ring a few times during the year to ask if we a happy with their service etc.
As I am not insured with Heritage I really cannot comment on these responses
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