My little family and i adore our lovely Mystate assistants. They are always polite, friendly and fast. Very frendly with my daughters. My youngest is wheelchair bound and everytime she comes to a branch with me she is welcomed with stickers, stamps ect, the happy smiles makes banking a different experience. I have always and will always bank with Mystate. I have never had any problems and they always make sure myself and my children are completely happy with our visits.
Got an email today staying they're dropping the rate of the bonus saver account again. Last year max bonus was 2.4-2.6% and as of October 1, it's 1.5% p.a. UBank have a lot better rates and if you're 18-29 Westpac have a big 3%. I joined Westpac 3 days ago and I'm glad I did!
They are extremely hard to communicate with long wait times and rude customer service. You can't talk directly to anyone from the bank servicing the loan and if it gets declined for any reason, they are ambiguous and will not give you a clear answer. Their wait times are up to 20 days and they are impossible to contact.
Friendly and professional care and advice given when face to face in branch (Launceston). Easy to navigate their online services - in particular when setting up an online term deposit.
I am tired of getting 30 dollar fees when my loan's are slightly overdrawn. Rather than helping me to put all my debts in one account they won't lend me the fund's because I am on a disability pension & they don't seem to care. I am human not a Robot l need food, power, etc. Please help me.
Not flexible on incomes without co loaner but overall very helpful and satisfying experience.
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