I am reasonably happy & have been a customer for many years. I am not happy that they have closed our suburban bank. It is not always convenient to travel to the city. Personal approach is important, talking on a phone at a call centre is not. Phoning a call centre is so time consuming and wait time is so unreasonable . Talking to a call centre with a person who doesn’t speak the clear & precise English language makes it a huge challenge & not acceptable. I am happy to use the app for Mysate but it doesn’t replace good old fashioned teller at a local branch. There is no ATM at the city branch , that is applauding. I took an old man to be helped in learning how to use an ATM. I was told they didn’t have time to walk him to an ATM in the Mall. Really? He could not walk that far? Not acceptable .
More MyState Bank bank account customer reviewsThey keep us up to date with info. Rates are comparable. Only drawback are the queues at times.
More MyState Bank savings account customer reviewsBecause it is a smaller bank from Tasmania there is virtually no phone wait times. The customer service staff are very friendly and helpful. No branches can always be a little frustrating to me because I am not a fan of having everything digital, however, it was a given that I am in QLD and the bank home state is TAS. Overall happy with them so far.
More MyState Bank home loan customer reviewsMystate bank is a safe and reliable source that won’t let your hard earned money down! It has great customer service and is an easy way to transfer money from your account. %100 recommend. It is also good for not only adults but kids with great banking arrangements and debit cards for those teens. It has a high rate of formality and expertise it will not disappoint you.
More MyState Bank credit card customer reviewsFantastic bank providing very competitive Term Deposit rates. I was able to get a rate of 6.10% for a 12 month Term Deposit. Wonderful to talk to and provided all answers to my inquiries promptly .
More MyState Bank term deposit customer reviewsI am tired of getting 30 dollar fees when my loan's are slightly overdrawn. Rather than helping me to put all my debts in one account they won't lend me the fund's because I am on a disability pension & they don't seem to care. I am human not a Robot l need food, power, etc. Please help me.
More MyState Bank personal loan customer reviewsI have dealt with them for a long time and have never had any problems
More MyState Bank debit card customer reviewsNot flexible on incomes without co loaner but overall very helpful and satisfying experience.
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