Your selected savings accounts
MyState Bank is an Authorised Deposit-taking Institution and a national diversified financial services group headquartered in Tasmania. MyState Bank has strong roots in the Tasmanian community, offering financial planning, insurance and banking products.
Your selected savings accounts
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This is a reliable bank. The app has finally undergone a much needed update. Physical branches can be hard to come by.
They keep us up to date with info. Rates are comparable. Only drawback are the queues at times.
Poor customer support, service or accountability. Do nothing proactive to prevent fraud. When they are alerted to a scam, they show indifference. Staff have no conflict resolution skills. Don’t care about your money. Don’t provide any reassurance about legitimate concerns raised. Staff are lazy, uninformed. No communication skills or proper systems in place to give the customer a person who they can trust or speak with without citing that they can’t tolerate abuse, when no such abuse exists. Staff don’t possess the appropriate skills to listen, understand or validate concerns. Should you feel like providing an alternative opinion, thoughts or suggestions, they cite that you are being abusive. This position just obfuscates them from taking responsibility or having to act with professionalism
If you are using this as a Saving account, there are significantly better options out that indicate if you will achieve your goals or not. I thought I had done so but was told that the $20 was not deposited into the correct account. Other Savings accounts clearly state if you are at the goal, or what you need to do. You only find out with this bank when you don't get the interest. I strongly recommend using other financial institutions where they are more transparent. Online banking is second rate compared to the rest. Customer service is fine.
MyState Bank offer a very good online savings account, which is flexible, has one of the best current interest rates and provide good customer service. Really pleased with all aspects of our interactions with MyState so far.
^See information about the Mozo Experts Choice Savings Account Awards
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