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MyState Bank, originating from Tasmania, has evolved into a prominent financial institution in Australia, dedicated to providing a wide range of banking services. Known for its commitment to community and customer satisfaction, MyState Bank offers an array of products, including savings accounts, home loans, personal loans and transaction accounts.
Among its transaction account offerings are Glide, ideal for daily expenses; Access Assist, an everyday ‘at-call’ account for over-55’s; and Basic, for those with a Health Care Card or Pensioner Concession Card.
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I ordered a new bank card and they sent it to Western Australia when I told the lady 3 times our new address in Tasmania. I had. I bank card as you can imagine this was very inconvenient. They also have monthly charges that I don’t understand as Bank West don’t do that.
The worst bank in Australia and that’s not easy. The worst customer service. The refuse to refund fraud on the account and staff can barely speak English let alone be helpful. Not worth the time it takes to open an account
I am reasonably happy & have been a customer for many years. I am not happy that they have closed our suburban bank. It is not always convenient to travel to the city. Personal approach is important, talking on a phone at a call centre is not. Phoning a call centre is so time consuming and wait time is so unreasonable . Talking to a call centre with a person who doesn’t speak the clear & precise English language makes it a huge challenge & not acceptable. I am happy to use the app for Mysate but it doesn’t replace good old fashioned teller at a local branch. There is no ATM at the city branch , that is applauding. I took an old man to be helped in learning how to use an ATM. I was told they didn’t have time to walk him to an ATM in the Mall. Really? He could not walk that far? Not acceptable .
I have been with this bank when it was called Permanent Building Society. Their products and staff have always been courteous and respect their customers.
They are ok, but have closed too many branches therefore when you go in there is usually a long wait. Usually helpful on the phone though
I thiink that MyState is very competitive with other banks, and they offer friendly and efficient customer service and their website is easy to use. The pros are that the staff will be very helpful and the cons are that they have no branches in rural areas.
MyState is an Authorised Deposit-taking Institution (ADI) regulated by the Australian Prudential Regulation Authority (APRA). This means your deposits are protected under the Australian Government's Financial Claims Scheme, safeguarding up to $250,000.
You can apply online through the MyState website or over the phone.
You can open multiple MyState bank accounts.
To set up online banking, visit the MyState website and register. Provide your personal details. Once registered, you can manage your account through your digital profile on the website or app.
There are no account-keeping fees. However, there are international transaction fees.
The quickest way to close your account is through online banking or via the app. You can also call customer service. Before closing your account, ensure you:
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