MyState Bank bank accounts

Terrible. Signed up for the bonus interest rate on the savings account only to have it slashed - repeatedly. Defeats the purpose of signing up in the first place. If you don’t live near a branch and do most of your banking online, be prepared to wait anywhere from 15-30 minutes to reach a customer service operator when using phone support - they are helpful once you get through (if you can be bothered to hold for that long). The mobile app is full of glitches - regular issues logging in, constantly freezes on you, password reset was a nightmare (prompting a call to the telephone support, because what else can you do?? And then the waiting begins *again*). Ironically I’ve updated the app today (after receiving a prompt to do so and a message saying they’ve fixed a lot of the glitches) - only to find none of my sign in details are recognised, password reset has failed, and I can no longer access my account / savings. Closing my accounts ASAP - I’ve banked with plenty of places and this is by far the worst. I’m about to apply for a home loan and my broker recommended the MyState product owing to a competitive interest rate. Safe to say I’ll be going with a different lender, whose customer service leaves me feeling valued and supported.

One of the worst banks ever, don’t trust what they say I am glad we are changing.

They are an immature bank with terrible technology. I applied online for an advertised high interest saving account, they received my first deposit then I wasn’t able to transfer money between internal or external accounts. After many attempts to contact (busy call centre is only option), then I was rudely told it was a glitch in online applications and my account has been marked suspicious so now I have to print forms and send back (electronic forms are unavailable) and they wouldn’t be able to help me further. They have my money. I can’t get interest rate as no card is being sent for me to achieve 5 uses. And I can’t close accounts unless I send forms which will take weeks. Other banks have much better apps, websites and thankfully all online facilities to ID check. I wouldn’t bother with this bank. They dropped the interest rate anyway after all that effort.

Really poor customer service, extremely rude, they try to scam their customers, website is absolutely horrendous, IT and account log in issues all the time. Just isn't worth it, other banks more deserving of your business.