Teachers Mutual Bank has a personal approach to its clients.I always feel they look at my personal circumstances instead of using a 'one size fit all' approach as others bank do.
Uncontactable - Sundays, public holidays and it appears everyday in-between. I had issues with using my bank card and credit card a week ago and despite trying to date I still have been unable not to speak to a person.
Been with tmb for over35 years. The availability of branch contact is poor especially if you don't live in Sydney. When they were a credit union excellent. If you want to talk to someone extremely difficult. Wait times are extremely lengthy. Money transfers don't seem to be efficient.
A disgrace to teachers!! Nothing but trouble, with the phone banking app. Internet banking is constantly having maintenance. Banking transfers that take 5 - 7 days to clear, some don't even clear at all and they have to lodge an investigation to find out where your money is gone. You can't call them, the only way to get onto them is to send them a message on Facebook. Absolut disappointment, and a disgrace to teachers. We deserve better!!
I have been treated with courtesy at all times when dealing with TMB. Customer service is excellent, low fees and easy online devices have ensured I have remained a customer. The only negative is the fact that there is only one physical branch in WA.
Money is confusing. As an 18 year old I have a lot of questions about my future. With TMB, money is never one of them. If I need to transfer money to my card, I know it will be there within 30 seconds, with no fee applicable. The online banking app makes it easy to track my spending and control my money. The customer service is phenomenal, and they make my money their priority.
Mostly try and listen to customers but since turning into bank from credit union more unnecessary charges.
Are you self sufficient and like things to be straightforward? If so, then Teacher's Mutual Bank will be a good fit for you. They have easy online system and a simple chargeback process that's great for those online shopping. Unfortunately they don't have a physical branch and they do not have the best mortgage deals.
Have been with them for 35 years .Always helpful and go out of way to help. Internet banking is modern and up-to-date and very secure. Fees are very low and credit card and savings account are linked so you can avoid fees.
We have banked with TMB for years and we are more than happy with the service either on line or face to face with the friendly staff at the counter. Would definitely not change and we would highly recommend.
They care for you, are interested in their clients, they are safe and give overall exceptional service.
Exclusive banking. Friendly customer service. Affordable loans. .Inconveniently located or not enough branches.
They are there when I need them.
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