I waited hours for a supervisor to call me back to explain why I'm being charged interest on a no interest bearing account! She was the rudest kiwi I ever dealt with in my 35 years of teaching. Ever since they changed to a bank it's gone downhill
Wish I'd never banked with them. If only I had seen how bad the app and internet banking were before I'd joined. They told me it was a great app and as good as anything out there. It's appalling ( I would say worse but I'm not allowed to use offensive language). The staff are next to hopeless and take no accountability to solve issues. Honestly, I have no idea why anyone would rate them. Just don't do it!
I have been with TMB since I was young because of my parents are teachers. The Credit Union turned Bank has always looked after me. Walking in to their Homebush branch is always like visiting family. They are very humble in what they do!
I can only give the highest praise for this bank. Customers are their first concern and they are friendly, helpful at all times and will always have my loyalty for their service in all areas of banking.
The customer service through Teachers Mutual Bank is exceptional. While they have only the Homebush branch on an everyday basis, they do have some pop-up locations from time to time. But, I've only ever been to the physical location once or twice in the ten years I've been with them - they make everything easy using the internet and phone. I have had long term deposits which have been easy to manage and have competitive rates. Their everyday banking and connection between accounts is very good. It's also easy to connect with other external banks and transfers are extremely quick.
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