I like ING becaue its user friendly, everything is online and there are no bank/ATM fees. I also have my car insurance with them as well and it's at a pretty good rate.
We used to have a business banker contact us regularly and answer inquires but havent had one for 5 years. Slow to anwer inquiries and get buck passed to other sections.
They have no fees for pensioners which is great for me. However, living in Orange NSW, we only have one location of ATM's. This is at the branch and parking is always difficult to get, being on the main street. Online banking is easy and secure to use.
For everyday banking, I'm generally happy with this Building Society. However, for loans, credit cards etc. they seem to only lend to people who already have money - not people who are just starting out. I won't go for a mortgage or personal loan with them in the future.
On call, they do not help to resolve your issues when they arise. They actively try to avoid doing the work and will either make you run loops, pawn off the work to another person via calling back in and not doing the correct action that you will need assistance with.
I have a fee free retirement account, which totally meets my needs.
Staff at our local branch have always been helpful.
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