Bank account reviews

Read the latest bank account reviews from the Mozo community. Thousands of Australians have reviewed their bank, credit union or building society to give you the inside story on everything from sneaky fees to customer service.

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Recent bank account reviews

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Suncorp

Suncorp bank account review

Overall rating   9 / 10

Competitive

Have the total support of our bank manager

Full review

Have the total support of our bank manager

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Sandy (NSW), reviewed about 6 hours ago

ANZ

ANZ bank account review

Overall rating   9 / 10

Dalby ANZ is great

And bank is great for a pensioner although it would be nice to open more options for low income earners

Full review

And bank is great for a pensioner although it would be nice to open more options for low income earners

    Price   5 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Tegan (QLD), reviewed about 7 hours ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   4 / 10

Alright

I applied for a personal loan and fit all the requirements but my application got declined due to the fact I hadn't been keeping my saving inside my account. I didn't think it was fair cause i still saved, I'm just very cautious in case something...

Full review

I applied for a personal loan and fit all the requirements but my application got declined due to the fact I hadn't been keeping my saving inside my account. I didn't think it was fair cause i still saved, I'm just very cautious in case something goes wrong with the bank.

    Price   5 / 10

    Features   6 / 10

    Customer service   5 / 10

    Convenience   3 / 10

    Trust   2 / 10

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Duke (VIC), reviewed about 7 hours ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   7 / 10

Not always helpful

Expected to know banks fees

Full review

Expected to know banks fees

    Price   6 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   6 / 10

    Trust   5 / 10

Less

Joanne (VIC), reviewed about 7 hours ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   7 / 10

Not always helpful

Expected to know banks fees

Full review

Expected to know banks fees

    Price   6 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   6 / 10

    Trust   5 / 10

Less

Joanne (VIC), reviewed about 7 hours ago

Westpac

Westpac Choice bank account review

Overall rating   10 / 10

Great customer service

I like it because its very convenient so easy to to do internet banking and phone banking.

Full review

I like it because its very convenient so easy to to do internet banking and phone banking.

    Price   8 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Gabby (QLD), reviewed about 8 hours ago

Bank of Queensland

Bank of Queensland Reverse Charges Account bank account review

Overall rating   10 / 10

Just great

I'm with the BOQ. They are fantastic. Walk in to my branch and they know your name. What bank today can say that

Full review

I'm with the BOQ. They are fantastic. Walk in to my branch and they know your name. What bank today can say that

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Donald (NSW), reviewed about 8 hours ago

Bank of Queensland

Bank of Queensland Reverse Charges Account bank account review

Overall rating   10 / 10

Great service and great product.

My branch in Aitkenvale Qld are amazing. The customer service is second to none. Would recommend BOQ to anyone. Very competitive and switched on.

Full review

My branch in Aitkenvale Qld are amazing. The customer service is second to none. Would recommend BOQ to anyone. Very competitive and switched on.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

Debra (QLD), reviewed about 8 hours ago

Heritage Bank

Heritage Bank Simply Access bank account review

Overall rating   10 / 10

Great people, great deals - equals great customers

This bank is good at some points but others not so much

Full review

This bank is good at some points but others not so much

    Price   7 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Tamryn (QLD), reviewed about 8 hours ago

NAB

NAB bank account review

Overall rating   9 / 10

Great

Cool

    Price   5 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   5 / 10

Less

Peter (TAS), reviewed about 8 hours ago

ING DIRECT

ING DIRECT Orange Everyday bank account review

Overall rating   9 / 10

Simple reward system - easy to understand & use.

I love their reward system of 2% back on any transaction under $100. I have made over $40.00 back in the last two months.

Full review

I love their reward system of 2% back on any transaction under $100. I have made over $40.00 back in the last two months.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Kathryn (QLD), reviewed about 8 hours ago

ANZ

ANZ bank account review

Overall rating   3 / 10

Not good ...

Had to change banks because of Anzac. I confirmed the products I was getting was what she said. It was not :(

Full review

Had to change banks because of Anzac. I confirmed the products I was getting was what she said. It was not :(

    Price   4 / 10

    Features   3 / 10

    Customer service   3 / 10

    Convenience   3 / 10

    Trust   3 / 10

Less

Teresa (QLD), reviewed about 8 hours ago

NAB

NAB Classic Banking Account bank account review

Overall rating   6 / 10

Not too bad.

You just need to be more flexible with money for your clients.

Full review

You just need to be more flexible with money for your clients.

    Price   6 / 10

    Features   2 / 10

    Customer service   5 / 10

    Convenience   6 / 10

    Trust   6 / 10

Less

Nathan (ACT), reviewed about 9 hours ago

Commonwealth Bank

Commonwealth Bank bank account review

Overall rating   10 / 10

The best service out there.

I've been with them for 11 years have been amazing to me all this time and are only improving.

Full review

I've been with them for 11 years have been amazing to me all this time and are only improving.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Abraham (ACT), reviewed about 9 hours ago

ANZ

ANZ Access Advantage bank account review

Overall rating   10 / 10

Great customer service and reasonable rates.

My family has always banked with the ANZ - I find online banking and bill payments both very convenient and use this option on a weekly basis. I also utilise ANZ E Trade account for trading and buying Australian Shares.

Full review

My family has always banked with the ANZ - I find online banking and bill payments both very convenient and use this option on a weekly basis. I also utilise ANZ E Trade account for trading and buying Australian Shares.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Margaret (NSW), reviewed about 10 hours ago

Bankwest

Bankwest bank account review

Overall rating   10 / 10

Very helpful and patient.

Would be helpful if there were more ATMs available but other than that my experiences with them both over the phone and in person have been great. The 'concierge' at the front of the bank is great and saves time. Always helpful and patient.

Full review

Would be helpful if there were more ATMs available but other than that my experiences with them both over the phone and in person have been great. The 'concierge' at the front of the bank is great and saves time. Always helpful and patient.

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Lisa (WA), reviewed about 10 hours ago

ING DIRECT

ING DIRECT Orange Everyday bank account review

Overall rating   9 / 10

Great customer service.

They offer a great service. No fees & a 2% refund for pay pass use.

Full review

They offer a great service. No fees & a 2% refund for pay pass use.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Jack (WA), reviewed about 11 hours ago

Bank of Melbourne

Bank of Melbourne Complete Freedom Account bank account review

Overall rating   6 / 10

Interest rates are too low on savings accounts

Overdraws should automatically be applied to accounts

Full review

Overdraws should automatically be applied to accounts

    Price   3 / 10

    Features   4 / 10

    Customer service   2 / 10

    Convenience   8 / 10

    Trust   1 / 10

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Kerrie (VIC), reviewed 29 days ago

Westpac

Westpac Choice bank account review

Overall rating   10 / 10

Really good

Haven't had a problem yet so ill stay with them for now.

Full review

Haven't had a problem yet so ill stay with them for now.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Alison (VIC), reviewed 29 days ago

NAB

NAB Classic Banking Account bank account review

Overall rating   10 / 10

Awesome. Always looked after my custom

I've been with NAB for 8 yrs and they have always been helpful, polite and friendly. In this climate of awful customer service, in many establishments, NAB have always given me their best.

Full review

I've been with NAB for 8 yrs and they have always been helpful, polite and friendly. In this climate of awful customer service, in many establishments, NAB have always given me their best.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Clare (NSW), reviewed 30 days ago

Police Credit Union

Police Credit Union RediAccess Account bank account review

Overall rating   10 / 10

Great

Police credit is awesome, minimal fees if used correctly. Never had a problem with them.

Full review

Police credit is awesome, minimal fees if used correctly. Never had a problem with them.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

Arna (VIC), reviewed 30 days ago

Bankwest

Bankwest Lite Transaction Account bank account review

Overall rating   9 / 10

Excellent

Good service we get from bankwestex

Full review

Good service we get from bankwestex

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Glenys (WA), reviewed 30 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   0 / 10

Dislike due to poor customer service

The commonwealth bank stole my money.. as far as I'm concerned.... these are as bad as "telstra"..

Full review

The commonwealth bank stole my money.. as far as I'm concerned.... these are as bad as "telstra"..

    Price   3 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   3 / 10

    Trust   1 / 10

Less

Duayne (VIC), reviewed 30 days ago

Bankwest

Bankwest Lite Direct Transaction Account bank account review

Overall rating   9 / 10

Fantastic - won't bank anywhere else

Bankwest are a great friendly bank with no hidden surprises

Full review

Bankwest are a great friendly bank with no hidden surprises

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

Sally (WA), reviewed 30 days ago

Bendigo Bank

Bendigo Bank Everyday Account bank account review

Overall rating   8 / 10

Account

No review

Full review

No review

    Price   7 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   9 / 10

Less

Marie (WA), reviewed 30 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Bank account comparisons on Mozo Rates updated daily

  • ANZ Access Advantage

    ANZ Access Advantage

    • $0 monthly account service fee if you deposit at least $2,000 a month, or if you meet other eligibility criteria
    • Use your own money online, over the phone and overseas with Visa Debit access
    • Now with Apple Pay

    account fee

    $5.00$0 monthly account fee if you deposit min. $2,000 per month

    salary direct credit facility

    yes

    interest rate

    0%

    Go to site

    More info

    • $0 monthly account service fee if you deposit at least $2,000 a month, or if you meet other eligibility criteria
    • Use your own money online, over the phone and overseas with Visa Debit access
    • Now with Apple Pay
    • Atm networks: ANZ
    • What kind of card?: Visa Debit or
      EFTPOS
    • Interest rate: Balances from $0: 0.00%pa.
      Balances from $50,000: 0.01%pa.
      Balances from $100,000: 0.02%pa
    • Fee free transactions: Unlimited free transactions from own-bank ATM, EFTPOS, cheque, counter withdrawals, counter deposits, phone and internet
    Overall rating

    7.6

    Based on 1579 ANZ bank account reviews

    Need more information?
    Go to site

    More info

  • HSBC Day to Day Account

    HSBC Day to Day Account

    • Secure access to your account with Internet and Mobile Banking.
    • $0 monthly account fee
    • No ATM fees at 3,000 ATMs nationally

    account fee

    $0.00

    salary direct credit facility

    yes

    interest rate

    0%

    Go to site

    More info

    • Secure access to your account with Internet and Mobile Banking.
    • $0 monthly account fee
    • No ATM fees at 3,000 ATMs nationally
    • Atm networks: HSBC, Westpac, St.George, BankSA, Bank of Melbourne
    • What kind of card?: Visa Debit
    • Interest rate: Balances from $0: 0.00%pa.
      Balances from $5,000: 0.01%pa
    • Fee free transactions: Unlimited free transactions from network ATMs, EFTPOS, cheque, phone, internet, Bank@Post, BPAY and direct debits
    Overall rating

    6.3

    Based on 55 HSBC bank account reviews

    Need more information?
    Go to site

    More info

  • Bankwest Easy Transaction Account

    Bankwest Easy Transaction Account

    • Pay $0 ATM fees at over 10,000 major bank ATMs in Aus. Fees, T&Cs apply
    • No monthly account keeping fees when you deposit at least $2,000 per month
    • Get banking alerts pushed straight to your phone

    account fee

    $6.00$0 monthly account fee if you deposit min. $2,000 per month

    salary direct credit facility

    yes

    interest rate

    0%

    Go to site

    More info

    • Pay $0 ATM fees at over 10,000 major bank ATMs in Aus. Fees, T&Cs apply
    • No monthly account keeping fees when you deposit at least $2,000 per month
    • Get banking alerts pushed straight to your phone
    • Atm networks: Bankwest, ANZ, Commonwealth, NAB, Westpac, St.George, BankSA, Bank of Melbourne
    • What kind of card?: Debit MasterCard
    • Interest rate: Balances from $0: 0.00%pa
    • Fee free transactions: Unlimited domestic transactions from network ATMs, EFTPOS, cheque and counter withdrawals
    Overall rating

    8.2

    Based on 400 Bankwest bank account reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    NAB Classic Banking Account

    NAB Classic Banking Account

    • No monthly account fees ever, with no conditions.
    • Free use at over 3,400 NAB & Redi ATMs
    • 24/7 Mobile Banking, including Quick Balance and Tap & Pay for Android

    account fee

    $0.00

    salary direct credit facility

    yes

    interest rate

    0.01%

    Go to site

    More info

    • No monthly account fees ever, with no conditions.
    • Free use at over 3,400 NAB & Redi ATMs
    • 24/7 Mobile Banking, including Quick Balance and Tap & Pay for Android
    • Atm networks: NAB, rediATM
    • What kind of card?: Visa Debit or
      EFTPOS
    • Interest rate: Balances from $0: 0.01%pa
    • Fee free transactions: Unlimited free transactions from own-bank ATM, EFTPOS, counter withdrawals, counter deposits, phone, internet and Visa debit purchases
    Overall rating

    8.1

    Based on 1377 NAB bank account reviews

    Need more information?
    Go to site

    More info

  • ING DIRECT Orange Everyday

    ING DIRECT Orange Everyday

    • $75 cash bonus
    • Free use of any ATM in Australia when you deposit your pay of $1,000+ each month
    • No irritating everyday fees, which means more of your money is where it belongs, in your pocket

    account fee

    $0.00

    salary direct credit facility

    yes

    interest rate

    0%

    Go to site

    More info

    • $75 cash bonus
    • Free use of any ATM in Australia when you deposit your pay of $1,000+ each month
    • No irritating everyday fees, which means more of your money is where it belongs, in your pocket
    • Atm networks: None
    • What kind of card?: Visa Debit
    • Interest rate: Balances from $0: 0.00%pa
    • Fee free transactions: Free ATM use when you deposit your pay of $1,000+ each month, free EFTPOS withdrawals and online bank cheques.
    Overall rating

    9.2

    Based on 206 ING DIRECT bank account reviews

    Need more information?
    Go to site

    More info

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peoples choice award

People's Choice Award 2016

Forget industry awards where banks scratch each other's backs. Mozo presents the People's Choice Awards, based on more than 30,000 real customer reviews.

Check out the winners

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About Mozo Reviews

Mozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.

We don't make subjective judgments, nor do advertisers influence our ratings.

Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.