Bank account customer reviews

Read the latest bank account reviews from the Mozo community. Thousands of Australians have reviewed their bank, credit union or building society to give you the inside story on everything from sneaky fees to customer service.

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Recent bank account customer reviews

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  • NAB Classic Banking Account (with Standard Visa Debit Card)

    Reliable bank with a wide range of services.

    **Pros of National Australia Bank (NAB):** 1. **Wide Range of Services:** NAB offers a comprehensive suite of banking services, including personal banking, business solutions, and investment options. 2. **Strong Digital Banking:** Their mobile app and online banking platform are user-friendly, making transactions and account management convenient. 3. **Customer Support:** NAB has a reputation for good customer service, with several contact options and in-branch assistance. 4. **Sustainability Initiatives:** The bank is committed to sustainability and social responsibility, promoting green banking practices. **Cons of National Australia Bank (NAB):** 1. **Fees and Charges:** Some customers find NAB's fees for certain accounts and services to be higher compared to other banks. 2. **Limited International Services:** While they offer international banking, some users feel that the offerings are not as robust as those of other banks. 3. **Mixed Reviews on Wait Times:** Some customers report long wait times for phone support and in-branch services during peak hours. 4. **Branch Availability:** Depending on the region, there may be fewer physical branches, which can be inconvenient for those who prefer face-to-face banking. Overall, NAB can be a solid choice for those looking for a reliable bank with a wide range of services but may not be ideal for everyone, especially those sensitive to fees or needing extensive international banking services.

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    Kirsten, Queensland, reviewed 10 days ago
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  • People's Choice Everyday Account

    Only one con

    Amazing interest on saving account, and is extra when no money is withdrawn from said account. Excellent customer service every time I’ve called! Only con is that the bank app is down a lot.

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    Meegan, South Australia, reviewed 16 days ago
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  • Up Everyday Account

    Best bank

    Up is an easy convenient bank with fun perk like a chance to win a free coffee, happy hours on Fridays and more.

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    Candice, Queensland, reviewed 16 days ago
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  • ING Orange Everyday

    Simple finance and banking

    Easy access and simple banking and saving options.

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    Fern, Queensland, reviewed 16 days ago
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  • Credit Union SA Bank Account

    Handling stress and finances

    I don't hold a high opinion of any bank at the moment. They penalise you for going into debit for things that are out of your control. There should be a better way for banks to recognise people who are perhaps not in the best physological state of mind to make allowances and adjust accordingly. Not putting them further into a state of desperation. It's cruel and debilitating. Giving them financial counselling is one step in the right direction.

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    Rachael, South Australia, reviewed 16 days ago
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  • Bendigo Bank Everyday Account

    Excellent service

    No hassels , easy to contact , great service , good communications between bank and customer .

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    Dennis, Queensland, reviewed 16 days ago
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  • Suncorp Everyday Options Account

    Find another bank

    Customer service is 9-5, no staff available to talk with if something goes wrong after hours, only 1 office in Western Australia

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    Christine, Western Australia, reviewed 16 days ago
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  • ANZ Access Advantage

    ANZ

    My experience with ANZ has been easy going from the start. Customer service has always been helpful. With everything these days. Rising costs, fees are more apparent than ever just as they are pricey, and there are less branches open, you just keep shutting them not thinking of our elderly community that relies on in petson banking, shame on you. should this not lower costs? Leasing space, furniture, electricity, staffing cost have lowered if not disappeared to some point due to these actions. Should these savings not be passed to customers? I'm sure in a few months we will hear ANZ have again year made record profits this year, in the billions all while people go without food to pay your exorbitant fees. Yeah I have lost trust and faith in the banking system.

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    Kristi, New South Wales, reviewed 16 days ago
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  • Commonwealth Bank Smart Access

    no probelm with commbank , i prefer them to anz

    having been a customer fro commbank , and other bank in australia. i personally prefer using the commbank app, find the customer service very efficient and friendly and i also feel my money is safe

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    Damian, New South Wales, reviewed 16 days ago
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  • St.George Complete Freedom Account

    International Electronic Transfer Woes

    St George has friendly tellers and an excellent website for Australian banking. However, as a customer of over 25 years, it is rather annoying to have to pay $32 for an international bank transfer just because the online form is lacking anywhere to put a personal reference which makes it uncertain that the payee recognizes the transaction. I would like to see an official reference number section of the form.

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    Jean, New South Wales, reviewed 17 days ago
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  • Bank Australia Bank Account

    Would recommend!

    Bank Australia is the peoples bank. It cares about its customers and isn't money hungry like the big 4. Would recommend!

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    Emily, Western Australia, reviewed 23 days ago
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  • ANZ Access Advantage

    The online feature of ANZ bank is user friendly

    I feel ANZ are quite handy to bank with as the online banking system is quite efficient and easy. Mostly the customer service at the other end via phone is good, I have had to discuss fees coming out before and they have been good enough to waive them. I would consider the as one of the best banks to deal with via telephone. Unfortunately there are less people at the banks now and that some are shutting down, this would be my only fault. As I believe humans prefer to interact with people to find solutions, it is easier than talking on the phone or on a message system via an App or website.

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    Amber, New South Wales, reviewed 23 days ago
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  • Westpac Bank Account

    As with all banks they could all do with improving

    Fees are atrocious, not many rewards. Customer service phone time atrocious

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    Leeann, Western Australia, reviewed 23 days ago
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  • ubank Bills Account

    Love everything about ubank

    The sign up and account opening and closure process is super simple, even for joint accounts. The interest percentage earned on accounts is fantastic. On top of that, feel free for overseas which made it an awesome card to travel with. We moved our daughter onto UBank as soon as they were old enough.

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    Tina, Queensland, reviewed 23 days ago
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  • Commonwealth Bank Bank Account

    I’ve been meaning to change banks for a while

    Nothing but issues lately Charge me $4 a month and $15 per purchase that goes into minus

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    Kyla, South Australia, reviewed 23 days ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Bank account comparisons on Mozo - rates updated daily

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      interest rate
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