I'm extremely happy with the ING Everyday account. Pros: - I love how I can use any ATM and not get charged the foreign/other banks ATM machines. - No hidden fees - No extra monthly maintenance charges for holding the account, like other accounts - When travelling overseas, I don't get charged for withdrawing my cash, and they use current currency rates - No long wait times when you need to call customer service, and never experience any attitude. Just easy and polite representatives Cons: - Sometimes I would like to deposit my tips into my account and that makes it hard, when there is only one branch in the city.
I have requested NAB bank to sign a form. I have tried to chase it up with the bank and no help has been given. The local branch manager refused to speak with us and I only get a run around on the phone. It seems I have no access to the paperwork which they have. I will be closing my account as soon as possible.
They call themselves the human way to bank. Within a couple of months of my moving all my accounts over to them they announced that they were going to close their branches. If you try to phone them their wait times in holding queue are often over 30 min, never less than 15min. If you log on and try for a live chat you are informed that all representatives are busy and that you should phone them. They have no idea of the concept of customer relations.
BOQ are still in the dark ages when it comes to technology. You can’t do anything in their app, the online banking website looks like it’s 20 years old and the still don’t have Apple Pay. The only good thing is the decent interest rate on their savings account for under 24’s.
You get exactly what you think you're getting which is good. They care about their customers and customer service and trust a highlight. Financially there isn't anything too special about it but I love the customer service.
I have relocated to the USA and have requested they send me my money from a closed account. This has been going on for 60 Days. They: Sent me a local cheque to the USA which they know is non-negotiable. Ignore 90% of correspondence. Lie and obscure what they say they will do with the few times they reply. Made a fraudulent representation about the situation. They are untruthful and incompetent at worst.
We use Suncorp for a joint account for bill payments and such. The face-to-face customer service in the branch leaves something to be desired. I visited a branch for the first time and found the stuff condescending at best, they had outdated information for myself (no idea how) and made me feel like a criminal for requesting a replacement card due to losing my card. The service online is fine - the desktop Internet Banking site is easy enough to use, even if it does feel a little dated. Be aware there are two apps for mobile devices: The "Suncorp App" and "Suncorp Bank". Both have different features. You can only make instant payments to other banks' accounts from the new "Suncorp App". Half the time they only introduce new features in to the new app, and they don't work for ages e.g. PayID was added months ago but it still doesn't work and the "app support" team can't fix it?! Overall if you just need a simple transaction account to set up some direct debits, low fees, and don't care for customer service - "if it works, it works", then Suncorp is not all that bad. If you want personalised service and care, don't bother, you won't find it here!
Have been with them for 35 years .Always helpful and go out of way to help. Internet banking is modern and up-to-date and very secure. Fees are very low and credit card and savings account are linked so you can avoid fees.
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