Great card to get Virgin Frequent Flyer points. Customer service is reliable and never a queue on the phone. Easy to use overseas and accepted everywhere. Shame about the annual fee.
Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.
I like the point system which I have now used a few times for flights and holidays. I also like the annual fee which I always get back each year as a flight voucher for the same value. However if you don’t use the voucher each year you lose out. Also the interest rates are very high if you don’t pay your card off each fortnight.
I have been dealing with Virgin Money with ease and the staff have always been friendly and helpful. When things got a bit hard to meet payment, they were great at providing me with other alternatives. I highly rate their customer service.
Love the bonus points, good rates, really great bank
Difficult to get hold of, accents can be an issue - difficult to understand, awesome velocity points
As a Velocity Frequent Flyer member, the card fits in well with the Velocity Rewards program with a higher reward structure which is good if you are a member and want to maximise your returns.
I went overseas and faxed (yes, faxed in this day and age) a signed form requesting my wife be added as a signatory. That was over a month ago, the card still hasn't arrived. She had a car accident and needed access to the credit card , but guess what, Virgin Money failed to do their jobs causing massive stress and inconvenience. Their web banking is also right out of 1996.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.