I applied for a yearly fee free card and supplied all the necessary documents showing I had income of $78,000 after tax. My credit rating is 820 and I own my own house, car and have 3 large term deposits and have no debt. I have a perfectly clear credit history i.e. never defaulted and no bankruptcy. I supplied copies of my last two tax returns, 6 months of bank statements and statements of my public service pension. I was refused a credit card and was never given any reason. I called the verification centre to understand why the refusal and they refused to give any details and from what they said it was clear they didn't understand the difference between CentreLink payments and my public service pension. It appears that their verification staff have a poor knowledge of Australian financial matters.
Excellent customer service and excellent bonus point , interest-free and shopping voucher offers.
The customer services did not do what were agreed over the phone. When followed up, they twisted the facts, denied what had been said, or claimed that they did not have the records.
Customer service is terrible. You can be a day late with a payment and they will harass you non stop with phone calls. Would not recommend.
I like virgin money because of their ease of access and great customer service.
Card approval process is pathetic. They call you for more information on your application at 8am in the morning for two days and if you don't respond to that, even if you are in medical emergency situation, these people will reject your application and cover up by saying "not meeting the criteria". So responding to their calls irrespective of your situation is one of their criteria. Please stay away from these guys, the customer service is arrogant and egoistic.
If you don't pay your closing balance in full they still charge you for interest on the total closing balance! Not just the portion you haven't paid. They also don't factor in other credits to your account. Absolutely disgusting - moving to Qantas points for sure!
Balance transfer is easy after approval. Virgin Frequent Flyer points per purchase a definite plus.
Completely incompetent, zero customer service. Have not done as promised several times over a two week period.
The only reason I took up a Virgin Money credit card was so that I can earn Velocity points quicker to redeem flights. I pay off my credit card each cycle; therefore interest rate is not a big issue. There is an annual fee and additional card holder fee that I have to pay. Not worth it to redeem other products as it caused a lot of points.
Virgin Money were always easy to talk to and offer you good savings. If you have trouble meeting payments they offer your balance as a loan so you can pay it off.
I enjoy the benefits of the points.
Bizarre application. I called to follow up my online application and was asked for my 5th previous residence (I couldn't recall the street number). Also I have had my electricity provider for the last 3 residences and he asked how about before that? I offered to give him my current address and he said not required!
They mentioned in their website "Earn up to 70,000 bonus Velocity Points & 0% p.a. for 18 months on balance transfers (reverts to cash advance rate). No interest-free days apply when you have a balance transfer. Plus, enjoy half the annual fee in your first year, $129 thereafter". But you can't earn bonus points with Balance transfer which we understood only after activating the card. Or they charge interest for the entire balance transfer if you use for balance credit.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 215 credit cards in the Mozo comparison engine.
Compare more credit cardsMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.