Virgin Money Credit card reviews
Overall rating
Recent Virgin Money credit card reviews
Virgin Money Virgin Australia Velocity Flyer Card - Bonus Points Offer (unavailable for new applicants) review
Incompetent and will lie to you
Completely incompetent, zero customer service. Have not done as promised several times over a two week period.
Virgin Money Credit Card review
Fees should be more competitive
The only reason I took up a Virgin Money credit card was so that I can earn Velocity points quicker to redeem flights. I pay off my credit card each cycle; therefore interest rate is not a big issue. There is an annual fee and additional card holder fee that I have to pay. Not worth it to redeem other products as it caused a lot of points.
Virgin Money Virgin Australia Velocity Flyer Card - Balance Transfer Offer (unavailable for new applicants) review
Very helpful customer service.
Virgin Money were always easy to talk to and offer you good savings. If you have trouble meeting payments they offer your balance as a loan so you can pay it off.
Virgin Money Virgin Australia Velocity Flyer Card - Bonus Points Offer (unavailable for new applicants) review
I enjoy the reward benefits.
I enjoy the benefits of the points.
Virgin Money No Annual Fee Card - Balance Transfer Offer review
Bizarre and worrying security check.
Bizarre application. I called to follow up my online application and was asked for my 5th previous residence (I couldn't recall the street number). Also I have had my electricity provider for the last 3 residences and he asked how about before that? I offered to give him my current address and he said not required!
Virgin Money Virgin Australia Velocity Flyer Card - Balance Transfer Offer (unavailable for new applicants) review
Please avoid if you are going for BT and bonus pts
They mentioned in their website "Earn up to 70,000 bonus Velocity Points & 0% p.a. for 18 months on balance transfers (reverts to cash advance rate). No interest-free days apply when you have a balance transfer. Plus, enjoy half the annual fee in your first year, $129 thereafter". But you can't earn bonus points with Balance transfer which we understood only after activating the card. Or they charge interest for the entire balance transfer if you use for balance credit.
Virgin Money Credit Card review
Do not get this credit card.
They hide interest rates in the fine print and their customer service reps do not explain their retail purchase terms. Basically if you transfer over an existing debt you get no interest free period. None of this of course is listed in their ads. They only list the information they want you to see. No wonder people don't trust financial institutions.
Virgin Money Virgin Australia Velocity High Flyer Card (unavailable for new applicants) review
Card, platform and app right at home in 1993.
After receiving my credit card, I could download and activate the app. From there it was all downhill. No Apple Pay in Australia, the app is a complete farce, no facial recognition, inability to load payees into app - this needs to be done via their website, pin SMS verification on EVERY transaction . . . this card and platform would have been at home in the late 90's. Cancelled my cards and account without making a single transaction. Big waste of time and disappointing from a brand as established as Virgin. Stick to flying.
Virgin Money No Annual Fee Card - Balance Transfer Offer review
No annual fee but poor application process.
Whilst the card has no annual fee and everything can be done via online, I found the whole application process to be so time consuming, they never had everything in order, had to send paperwork in multiple times, it took way longer than it should have and that still leaves a sour taste in my mouth.
Virgin Money Virgin Australia Velocity Flyer Card - Bonus Points Offer (unavailable for new applicants) review
Easy to use.
Great card to get Virgin Frequent Flyer points. Customer service is reliable and never a queue on the phone. Easy to use overseas and accepted everywhere. Shame about the annual fee.
Virgin Money Low Rate Card review
They take care of their customers.
Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.
Virgin Money No Annual Fee Card - Balance Transfer Offer review
Great no annual feel credit card.
Great phone app which is easy to use. Increased my limit easily.
Virgin Money Virgin Australia Velocity Flyer Card - Bonus Points Offer (unavailable for new applicants) review
No issues so far with the card or customer service
I like the point system which I have now used a few times for flights and holidays. I also like the annual fee which I always get back each year as a flight voucher for the same value. However if you don’t use the voucher each year you lose out. Also the interest rates are very high if you don’t pay your card off each fortnight.
Virgin Money review
Good frequent flyer programme
I like this credit card as it has Velocity Reward club points on every purchase and they have good redemption gifts and airline rewards.
Virgin Money No Annual Fee Card - Balance Transfer Offer review
Friendly and helpful staff
I have been dealing with Virgin Money with ease and the staff have always been friendly and helpful. When things got a bit hard to meet payment, they were great at providing me with other alternatives. I highly rate their customer service.
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Credit card comparisons on Mozo - rates updated daily
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PromotedTrue Blue Credit Card
- Purchase rate
- 3.99% p.a. for 6 months then 11.74% p.a.
- Balance transfer rate
- 3.99% p.a. for 6 months and then 11.74% p.a.
- Annual fee
- $45
- Rewards program
- Promoted
Breeze Mastercard
- Purchase rate
- 12.99% p.a.
- Balance transfer rate
- 0% p.a. for 6 months and then 12.99% p.a. (2.00% balance transfer fee)
- Annual fee
- $79
- Rewards program
- Promoted
Orange One Credit Card
- Purchase rate
- 11.99% p.a.
- Balance transfer rate
- No current offer
- Annual fee
- $0
- Rewards program
-
PromotedQantas Ultimate Card
- Purchase rate
- 20.74% p.a.
- Balance transfer rate
- No current offer
- Annual fee
- $450
- Rewards program
- Qantas Frequent Flyer
- Promoted
Breeze Platinum Mastercard
- Purchase rate
- 12.99% p.a.
- Balance transfer rate
- 0% p.a. for 6 months and then 12.99% p.a. (2.00% balance transfer fee)
- Annual fee
- $99
- Rewards program
Want more? Compare all 212 credit cards in the Mozo comparison engine.
Compare more credit cardsAbout Mozo community reviews
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
