Virgin Money credit card reviews

I have been dealing with Virgin Money with ease and the staff have always been friendly and helpful. When things got a bit hard to meet payment, they were great at providing me with other alternatives. I highly rate their customer service.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Great for Velocity points, we pay our balance every month so unsure of interest rate for the card. High annual fee.

Price   5 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   4 / 10

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Love it as I earn point on this card too

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Love the bonus points, good rates, really great bank

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

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Virgin credit cards are fantastic get rewards while you shop or pay bills

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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No annual fees.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Difficult to get hold of, accents can be an issue - difficult to understand, awesome velocity points

Price   4 / 10

Features   8 / 10

Customer service   4 / 10

Convenience   2 / 10

Trust   3 / 10

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I went overseas and faxed (yes, faxed in this day and age) a signed form requesting my wife be added as a signatory. That was over a month ago, the card still hasn't arrived. She had a car accident and needed access to the credit card , but guess what, Virgin Money failed to do their jobs causing massive stress and inconvenience. Their web banking is also right out of 1996.

Price   4 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   2 / 10

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As a Velocity Frequent Flyer member, the card fits in well with the Velocity Rewards program with a higher reward structure which is good if you are a member and want to maximise your returns.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I like the offers and the discounts on flights.

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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I have used my points for several holidays.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   8 / 10

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Re-education rates and waiver over due accounts.

Price   6 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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Application involved 10 phone calls asking the same questions. There is no continuity as far as their records. I got sick of dealing with their overseas call centre. I withdrew my application. Still no application result after 17 days. I applied through a bank. Approved same day!

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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No fee card suits my needs. Plenty of other ways to collect points, so don't need the bells and whistles.

Price   9 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Over the top credit department with a different story every time. No systems to deal with customers and unfortunately not in Australia.

Price   4 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   0 / 10

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I moved from NZ to Australia last september, ANZ would not give me a credit card even though I've got an ANZ gold card in NZ. Virgin came to the party, and couldn't have been more helpful.

Price   -1 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Earning heaps of reward points for flights, no negatives.

Price   7 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Able to use c/c for more than just credit purchases.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Great incentive to earn free points to fly to destinations more regularly.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   8 / 10

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High interest rates.

Price   2 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

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Loyalty rewards are a plus.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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I have a Virgin Australia Velocity Flyer Card and it is great. I am mainly writing this review to commend Virgin Money on its staff. They are SO easy to deal with, SO friendly and know exactly what they are doing.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Terrible customer service - always getting someone overseas that can hardly speak English. Do not read applications properly before asking for extra information. Can decline your application without an explanation. Not helpful when ringing their phone number for help.

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   0 / 10

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50 dollars over credit limit and they phone, unbelievable.

Price   4 / 10

Features   5 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   1 / 10

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I have recently moved from one of the big 4 banks to Virgin money credit card, I have travelled overseas and everything went well, the reward for having a Virgin card is a lot quicker at getting rewards like free flights.

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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