Virgin Money credit card reviews

I like this credit card as it has Velocity Reward club points on every purchase and they have good redemption gifts and airline rewards.

Price   8 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   10 / 10

Trust   7 / 10

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I have been dealing with Virgin Money with ease and the staff have always been friendly and helpful. When things got a bit hard to meet payment, they were great at providing me with other alternatives. I highly rate their customer service.

Price   10 / 10

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Price   10 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   4 / 10

Trust   8 / 10

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Great for Velocity points, we pay our balance every month so unsure of interest rate for the card. High annual fee.

Price   5 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   4 / 10

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Love it as I earn point on this card too

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Love the bonus points, good rates, really great bank

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

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Virgin credit cards are fantastic get rewards while you shop or pay bills

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Love the points system

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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No annual fees.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Difficult to get hold of, accents can be an issue - difficult to understand, awesome velocity points

Price   4 / 10

Features   8 / 10

Customer service   4 / 10

Convenience   2 / 10

Trust   3 / 10

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I went overseas and faxed (yes, faxed in this day and age) a signed form requesting my wife be added as a signatory. That was over a month ago, the card still hasn't arrived. She had a car accident and needed access to the credit card , but guess what, Virgin Money failed to do their jobs causing massive stress and inconvenience. Their web banking is also right out of 1996.

Price   4 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   2 / 10

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As a Velocity Frequent Flyer member, the card fits in well with the Velocity Rewards program with a higher reward structure which is good if you are a member and want to maximise your returns.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I like the offers and the discounts on flights.

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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I have used my points for several holidays.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   8 / 10

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Re-education rates and waiver over due accounts.

Price   6 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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Application involved 10 phone calls asking the same questions. There is no continuity as far as their records. I got sick of dealing with their overseas call centre. I withdrew my application. Still no application result after 17 days. I applied through a bank. Approved same day!

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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No fee card suits my needs. Plenty of other ways to collect points, so don't need the bells and whistles.

Price   9 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Over the top credit department with a different story every time. No systems to deal with customers and unfortunately not in Australia.

Price   4 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   0 / 10

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I moved from NZ to Australia last september, ANZ would not give me a credit card even though I've got an ANZ gold card in NZ. Virgin came to the party, and couldn't have been more helpful.

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Earning heaps of reward points for flights, no negatives.

Price   7 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Able to use c/c for more than just credit purchases.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Good

Price   10 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Great incentive to earn free points to fly to destinations more regularly.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   8 / 10

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High interest rates.

Price   2 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

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Loyalty rewards are a plus.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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