Virgin Money credit card reviews

Customer service is top with Virgin even though they seem to have offshore call centres. When I’ve had unauthorised use of my card they have taken immediate action and rectified it twice. I feel secure using my card with purchases.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Great phone app which is easy to use. Increased my limit easily.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like the point system which I have now used a few times for flights and holidays. I also like the annual fee which I always get back each year as a flight voucher for the same value. However if you don’t use the voucher each year you lose out. Also the interest rates are very high if you don’t pay your card off each fortnight.

Price   6 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

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I like this credit card as it has Velocity Reward club points on every purchase and they have good redemption gifts and airline rewards.

Price   8 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   10 / 10

Trust   7 / 10

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I have been dealing with Virgin Money with ease and the staff have always been friendly and helpful. When things got a bit hard to meet payment, they were great at providing me with other alternatives. I highly rate their customer service.

Price   10 / 10

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Price   10 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   4 / 10

Trust   8 / 10

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Great for Velocity points, we pay our balance every month so unsure of interest rate for the card. High annual fee.

Price   5 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   4 / 10

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Love it as I earn point on this card too

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Love the bonus points, good rates, really great bank

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

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Virgin credit cards are fantastic get rewards while you shop or pay bills

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Love the points system

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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No annual fees.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Difficult to get hold of, accents can be an issue - difficult to understand, awesome velocity points

Price   4 / 10

Features   8 / 10

Customer service   4 / 10

Convenience   2 / 10

Trust   3 / 10

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I went overseas and faxed (yes, faxed in this day and age) a signed form requesting my wife be added as a signatory. That was over a month ago, the card still hasn't arrived. She had a car accident and needed access to the credit card , but guess what, Virgin Money failed to do their jobs causing massive stress and inconvenience. Their web banking is also right out of 1996.

Price   4 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   2 / 10

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As a Velocity Frequent Flyer member, the card fits in well with the Velocity Rewards program with a higher reward structure which is good if you are a member and want to maximise your returns.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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