| Product | Account fee | Payment options | Interest rate |
|---|---|---|---|
| Go Account |
$0.00 |
Apple Pay, Google Wallet, Samsung Pay |
0% p.a. |
Mozo users have rated Virgin Money bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
8 Reviews
First account I had that offered a round up option. Rewards are a nice bonus.
Read full reviewFirst account I had that offered a round up option. Rewards are a nice bonus.
The most unhelpful financial institution on the planet, there is nothing great about them
Read full reviewThe most unhelpful financial institution on the planet, there is nothing great about them
On 6th April, throughout the afternoon UK time, I have been trying to make a payment. Rejected for no reason. This is the fourth time I've had trouble paying this company (using that company's app on my phone) in the past few months. The first two times I had to ring up, remove a block, and try again. The third time (15th March) I asked them to add the company to the safe list, which they agreed. Payment still failed and went through the whole process again on the 16th, finally getting the payment through. Today, have tried seven times and been on the phone with the fraud department for an hour, passed from pillar to post. No one has any idea why the payment won't go through. IT IS TO AN EXTREMELY REPUTABLE FINANCIAL INSTITUTION, AN ESTABLISHED UK BRAND. There is no reason to have this much difficulty.
Read full reviewOn 6th April, throughout the afternoon UK time, I have been trying to make a payment. Rejected for no reason. This is the fourth time I've had trouble paying this company (using that company's app on my phone) in the past few months. The first two times I had to ring up, remove a block, and try again. The third time (15th March) I asked them to add the company to the safe list, which they agreed. Payment still failed and went through the whole process again on the 16th, finally getting the payment through. Today, have tried seven times and been on the phone with the fraud department for an hour, passed from pillar to post. No one has any idea why the payment won't go through. IT IS TO AN EXTREMELY REPUTABLE FINANCIAL INSTITUTION, AN ESTABLISHED UK BRAND. There is no reason to have this much difficulty.
On 3 occassions in last few months, their app has been down. No website access and customer service team are not able to transfer money between our accounts. Have a sick child and can't even buy medication.
Read full reviewOn 3 occassions in last few months, their app has been down. No website access and customer service team are not able to transfer money between our accounts. Have a sick child and can't even buy medication.