Rates and fees verified as correct at 15 May, 2021. Other information correct at the time of writing. Advertiser disclosure.
| Product | Interest rate | Maximum rate | Govt deposit guarantee |
|---|---|---|---|
| USave | 0.10% p.a.(for $0 to $5,000,000) | No Current Offer | Yes up to $250,000 |
| USave with USpend Transaction Account | 0.10% p.a.(for $0 to $5,000,000) | 1.10% p.a. (for $0 to $250,000) | Yes up to $250,000 |
Mozo users have rated UBank savings accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
703 Reviews
I lost my UBank Visa card in India Delhi and I receive little support from Ubank. They sent my debit card to my home address in Brisbane not to my address in India. They say because of the security reasons and the rules. Someone at home in Brisbane will have to sent it to India. If you have no one at 'home's well it's bad luck. If you didn't have any spare cash to tie you over, you are in trouble. I had to get a loan from someone. My impression Ubank simple couldn't care less, pathetic customer service. The bank sent two new visa cards by accident and two passwords which cause confusion. When I receive the visa card in Delhi, my contact in Brisbane phone the second password which did not work on my first visa card. Sending out that second card to me was sheer incompetence. Whilst this was going on two weeks plus passed. They refuse to send me the visa card to Delhi because of security reasons. Surely sending the second card was a lapse of security. If that card fell into wrong hands there be a loss. Ubank staff (more then then two) did not ring Visa Global to get them to send a replacement card. They said you ring them which I did but I was unable to get through to them. Their attitude was shocking If I did not have a person in Brisbane to send on the new card to Delhi I would be in deep trouble.
Read full reviewI lost my UBank Visa card in India Delhi and I receive little support from Ubank. They sent my debit card to my home address in Brisbane not to my address in India. They say because of the security reasons and the rules. Someone at home in Brisbane will have to sent it to India. If you have no one at 'home's well it's bad luck. If you didn't have any spare cash to tie you over, you are in trouble. I had to get a loan from someone. My impression Ubank simple couldn't care less, pathetic customer service. The bank sent two new visa cards by accident and two passwords which cause confusion. When I receive the visa card in Delhi, my contact in Brisbane phone the second password which did not work on my first visa card. Sending out that second card to me was sheer incompetence. Whilst this was going on two weeks plus passed. They refuse to send me the visa card to Delhi because of security reasons. Surely sending the second card was a lapse of security. If that card fell into wrong hands there be a loss. Ubank staff (more then then two) did not ring Visa Global to get them to send a replacement card. They said you ring them which I did but I was unable to get through to them. Their attitude was shocking If I did not have a person in Brisbane to send on the new card to Delhi I would be in deep trouble.
They claim great interest rates however competitors are offering double and triple what they pay. Lodged a dispute for $4000 dollars and they were unable to get it back - they couldn't even give me an answer to what they did to try and recover funds - had to go through the ombudsman to find out they asked the other account for the funds back. Awful customer service - switched to Macquarie and much happier.
Read full reviewThey claim great interest rates however competitors are offering double and triple what they pay. Lodged a dispute for $4000 dollars and they were unable to get it back - they couldn't even give me an answer to what they did to try and recover funds - had to go through the ombudsman to find out they asked the other account for the funds back. Awful customer service - switched to Macquarie and much happier.
Bad admin, call waiting. ID verification process, unclear on half the information provided in their communication. Closing the account is a nightmare. You'd rather give up. Which is probably what they want.
Read full reviewBad admin, call waiting. ID verification process, unclear on half the information provided in their communication. Closing the account is a nightmare. You'd rather give up. Which is probably what they want.
The interest rate is solid, considering what other banks are offering. That said, reductions seem to come in more often than the RBA cuts.
Read full reviewThe interest rate is solid, considering what other banks are offering. That said, reductions seem to come in more often than the RBA cuts.
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