Rates and fees verified as correct at 23 September, 2021. Other information correct at the time of writing. Advertiser disclosure.
| Product | Account fee | Payment options | Interest rate |
|---|---|---|---|
| Purple Transactor | $0.00 | Apple Pay, Google Pay, PayID, Samsung Pay | 0% p.a. |
Mozo users have rated Beyond Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
127 Reviews
I have been trying for two days to access my bank account so that I can pay my debts. Internet banking does not work. The membership number is copied from my statement and the password is the one they gave me. Chat is unavailable. Phones are not being answered. " Unusually heavy demand" is what you hear regardless of the time of the call. Waiting time 50 minutes. Their promise to call back is worthless. When it was just United Credit it offered good services, but as they became bigger the quality of services dropped. I will be changing banks if I can ever get through to them.
Read full reviewI have been trying for two days to access my bank account so that I can pay my debts. Internet banking does not work. The membership number is copied from my statement and the password is the one they gave me. Chat is unavailable. Phones are not being answered. " Unusually heavy demand" is what you hear regardless of the time of the call. Waiting time 50 minutes. Their promise to call back is worthless. When it was just United Credit it offered good services, but as they became bigger the quality of services dropped. I will be changing banks if I can ever get through to them.
Terrible customer service. There is never enough staff. They need to go beyond with their staffing levels. The telephone wait is awful and today there was no live chat. They always say 'we are experiencing a high level of demand' etc. Get more staff! I cannot transfer money out of my account, and I am stuck until someone returns my call. This is not service! It happens every time I ring.
Read full reviewTerrible customer service. There is never enough staff. They need to go beyond with their staffing levels. The telephone wait is awful and today there was no live chat. They always say 'we are experiencing a high level of demand' etc. Get more staff! I cannot transfer money out of my account, and I am stuck until someone returns my call. This is not service! It happens every time I ring.
The bank was untouched and unscathed by the Royal Commission into Banking. It generally has better interest rates, fees and charges.
Read full reviewThe bank was untouched and unscathed by the Royal Commission into Banking. It generally has better interest rates, fees and charges.
I have been with this bank since it was a credit union and like its strong connection with members It also provides a monthly allowance to cover fees based on years of membership and for me that effectively eliminates fees
Read full reviewI have been with this bank since it was a credit union and like its strong connection with members It also provides a monthly allowance to cover fees based on years of membership and for me that effectively eliminates fees
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