What a total disaster joining this bank I thought that it would be great to start fresh and I found it was a big mistake. I have had the internet banking deregister me more than 10 times. I now have two account numbers and have had to go into the branch for 30 mins at a time while they try to work out why their app switches off. I’m the car waiting to purchase fuel. I have been on hold for 23 mins to their number. What a total joke. Don’t bother switching to ANZ if you are looking for a bank. Totally useless. Left me out in the cold!
Been with ANZ for a lot of years. I am partially disabled and all my local branches are closed. The closest ANZ to me closes at 1pm. This branch is a long walk from my car. They lost my business due to being very uncompetitive in the savings sector especially Term Deposits sometimes being 50% less than other banks.
Since they closed down the local branch I’m pretty saw it’s over 5 is away no service. If I could open another account at another bank where I could physically enter I would.
I will be closing my account. 3 times call centre. Once in branch they are incapable of such an easy thing changing an account Waited once again today for 45 mins to speak to a rude overseas call centre. I’ll be taking my $,$$$$$$ elsewhere.Worse bank ever faint waste your time!
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.