Love ANZ - have been with them since I started earning a wage. Have never had an issue, never considered going to a different bank. Applying for loans, new accounts, new cards and accessing the Online Portals are as easy as eating a whole cake on my birthday.
Low fees, flexibility and their customer service is exceptional - they always resolve my enquiry when I phone them. Lately they have an online chat feature where you can chat to a consultant and that was extremely helpful also!
I really like that ANZ has branches and ATMs in many locations but recently they have been closing down a few that I use locally and I find it inconvenient. Their customer service is excellent both in store and over the phone and I cannot fault them for that. I feel ING has a better interest rate than ANZ and that’s partly why I gave them a lower score than possible.
Initially when I first signed up (18 years ago) I found this bank to be very helpful. However during 2020 with all the Covid restrictions I wasnt so impressed to get charged $21 for fees and charges for over using my card instead of cash. On the redeeming side they have since contacted me and offered an account for pensioners that gives me more flexibility in this way. However I tried to change it online and they don't seem to have that account available unless you phone in.
I believe it's important to get the most out of your account and I don't feel that this is the case all the time. While I get good service in branch and online I feel that there is more that could be offered that I may have missed and a good bank will go the extra mile for you. Account fees are always a big negative for me unless the extra support is there but in my case I don't feel this is the case. I would recommend the ANZ but know what you want also before you commit to anything and stick to what you need in a bank account.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.