I find ANZ a very middle ground bank. They have been good to me, although I felt like when I was hacked, I needed to prove that I was not in 3 states at once. ANZ is basic, and I have heard many people say they need to jump through hoops to achieve anything with them.
Exceptionally ridiculous interest rates, no customer service Australian bank withe big advertising and using Australian sentiment but with call centres in the Philippines be prepared to wait 45 minutes to an hour to talk to a foreigner. They love to charge overdue fees so wont let you now if your two days late or something else happens I've been in debt to them for 25 years never done me any favours and I've paid them 100,000$ in interest.
It is impossible to get on the phone with ANZ. Waiting time runs from 25 mins to 45 mins I waited on several attempts and no one ever picks up the phone. How can a bank function with such bad and shameful telephone service. I rang to remove a transaction dispute lodge the day before and I couldn't get anyone to answer the phone. One attempt was even carried out at the branch with the bank staff who made the call and no one answered the phone and I sat 45 mins at the bank desk with the bank phone.
An absolutely horrible experience trying to sign up for an ANZ black credit card. Phone operators who are constantly making promises then leave for 2-3 days to get an answer. When asking if you are eligible over the phone they will tell you there is a good chance you will be accepted then give a runaround with documents, payslips and once everything is provided they'll give you a blank "sorry, we cannot proceed further, good luck next time!". Huge waste of time, terrible phone operators, I have a credit rating of over 740 and now will be negatively impacted by their incompetence, don't risk your credit rating with a terrible company. Massive waste of time! Save yourself the time and effort and credit rating!. I don't even need a credit card Just intended to use it for earning points rather than a standard debit card.
ANZ has been my bank for many years. The staff are great, friendly, helpfull and precise. The only fault I have is when my ex went bankrupt for not paying our mortgage I was not contacted to see if I wanted to do something about the situation, I was in hospital at the time and all our mail was going to my ex's business so I was unaware of any financial problems.
I’d strongly advise anyone thinking of doing business with ANZ to save your time and go elsewhere. I have banked with ANZ for well over 20 years but my last 2 experiences in trying to open new accounts and increase my credit card limit have been nothing short of appalling. Without going into the details of my situation their staff lack general knowledge of the situation they are dealing with and the customer service and wait time is beyond a joke. I will be moving all my business, loans & accounts away from this bank ASAP.
I applied for a credit card for $3000 and have substantial cash assets, own home, in work and have savings of over $750,000. They badgered at least 5 times for the same documents to process this application which I sent as requested. they were still unable to process this application and repeatedly phoned and emailed requesting the same documents over and over again. Appalling service and unbelievable co-operation to carry out a simple banking request. Thank goodness for American Express who offer totally the opposite service and products.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.