Credit card statements posted to arrive very near to the day payment due, the one today arrived on the payment due day! They blame Australia Post. Seems like a good way for them to charge overdue fees so no incentive for them to post statements earlier.
This bank has an amazing team that are so committed to helping you achieve your saving and spending goals. They send regular check up emails and always get back to you ASAP when asking a question.
The Pros outweigh the Cons for me. Because I pay out my Credit Card every month, I dodge any interest. However if I were to not pay out each month, the interest is very high. The yearly fees are also one of the highest, but the rewards are better than most cards.
Excellent Customer Service. We had our credit card details stolen and ANZ were very quick to cancel the card and refund the stolen funds. Always very helpful and polite and go above and beyond to help.
They are convenient, one of the big 4 and don't have too many hidden charges. However they don't offer as many good deals as some of the smaller credit card organisations or as many rewards. They're also quite costly.
I applied for a balance transfer. Through my assessment, I noted that the figures had been considerably altered from my initial application. My personal loan had tripled, rent had been increased, and a 'single' application had been changed to 'partner'. I put a complaint through to the complaints department, with proof that these values were grossly overestimated. After chasing them constantly, and them telling me "they were incredibly busy", the end result was a negative impact on my credit rating despite it being an inaccurate assessment, which they won't do anything about because 'I consented to an assessment'. When I discussed that I consented to a true and accurate assessment, I never heard back and they closed my case. I can see why their complaints department is so busy.
Interest rate high, in-bank customer service not helpful, but amazing free travel insurance and fantastic service when my credit card was stolen. Thus, I have trust in their ability to handle any identity theft. Plus, to swap to another bank would be time consuming and a hassle.
Branch closures in regional areas are appalling - no thought or care for aged/isolated/ non-driving/ country-dwelling customers. Not everyone can catch public transport/taxi or drive independently to a branch or ATM. Many older people don’t have the means/confidence/trust to access online or phone banking.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.