How to improve your credit score in Australia

If you’re planning on applying for a personal loan, prepare to have your credit history placed under the microscope. This information is crucial to lenders, and if you want to get in their good books, you need to make sure your credit score is first-rate.

If your credit history has been less than spectacular, however, don’t fret. Below, we've compiled a few tips to help you clean up your profile and get you back in good financial standing.

1. Get a copy of your credit report

The first thing you want to do is get a copy of your credit report. In Australia, there are a number of credit reporting bodies you can contact to do this, but the main ones are Equifax, Experian and CheckYourCredit.

As a general rule, you can request a free copy of your report once every 12 months, or more frequently in certain circumstances, such as if you’ve been refused credit in the past 90 days.

2. Make sure there aren’t any errors

Once you’ve received your credit report, you’ll need to comb through it to ensure there aren’t any errors or listings you can contest.

Sometimes banks or lenders record inaccurate information or issues that have already been resolved. If this happens to you, you'll need to contact them to ask to have the listing removed. If there is indeed a mistake, then they'll get in touch with the credit reporting body so they can wipe it from your report as well.

Another thing to watch out for is identity fraud. This is why it's a good idea to check your report even if you aren't worried about your credit score. You don't want to be blindsided by news that someone has taken out a bunch of credit cards in your name.

3. Pay off any outstanding debts

Nothing will tarnish your credit score like unpaid debt, so if there's a bill you should have paid but haven't, put it at the top of your priority list. If the bill is $150 or more and at least 60 days pass since a debt collector contacts you, it will be listed as a credit default and will stay on your report for five years.

Even if you pay it off, your report will still include mention of the default, though it will be amended to state that it's since been paid. Obviously, it's best not to let it get to that point, but if this is the position you've found yourself in, those debts are better paid late than never.

4. Pay your bills on time

It should go without saying that you should aim to pay all future bills promptly, so think about setting up a direct debit if you haven't already.

Recent changes to credit reporting practices mean lenders have a more complete overview of your entire credit history, not just the bad stuff like your infringements and defaults.

All your credit product applications, repayment amounts, and whether or not you make repayments on time feature on your report, which means there are more opportunities to win lenders’ favour if you’re responsible with your money. While you can’t undo past mistakes, lenders will notice if you’re on the right track.

Top tip: Moving apartments? Make sure your bank and utility companies know so they can update your details. The last thing you need is your bills going to the wrong address, as occupants of your old place are more likely to put them straight in the bin than to track you down. 

5. Minimise new credit applications

There's a reason you shouldn't apply for too many credit products. Each time you do, you rack up what's known as a 'hard enquiry.' A hard enquiry is when a potential lender requests access to your credit history before doing business with you, and each request gets recorded on your report.

A single hard enquiry isn't anything to worry about. It's when too many are made in a short amount of time that you risk jeopardising your credit score. It essentially sends a message to lenders that you're financially reckless or desperate for credit, neither of which paint a particularly favourable picture.

6. Consider credit repair

As a last resort, you might want to consider contacting a credit repair company. These can be costly, often around $1,000 to fix a single listing on your report, so you should only give them a call if you've exhausted all other options.

Keep in mind that it's not uncommon for companies to charge for services that can be handled for free, such as by getting in touch with an ombudsman, so exercise some judgement before reaching for your wallet.

While credit repair companies can help remove incorrect information from your credit report, there's very little they can do about negative but factual information. So be wary of companies that claim to be able to scrub your credit history clean.

If this is what you’re dealing with, it’s probably best to start managing your debt instead. Think about lowering your card limits, putting a stop to any new credit applications, and maybe contacting a financial counsellor for some guidance.

What if I don’t have a credit history?

Your credit history is a record of how you’ve managed credit sources like loans and credit cards in the past. So what if your credit score is low because you’ve never borrowed money before?

Even if you’ve been nothing but responsible with your finances, your word won’t mean much — a lender is going to want to see proof.

One way to start developing a credit history is to apply for a low rate or no annual fee credit card - and then make your payments on time. If you need help figuring out which card is best for you, head on over to our credit card comparison page.

It could take a while, but once you've got these things sorted, your credit score should start looking much more impressive than it used to. Once you're back on track, you'll be in a better position to apply for a low rate personal loan to fund your next holiday, home reno or new car purchase.

Check out our personal loans page for an idea of the types of loans that would suit you.

Personal loan comparisons on Mozo - last updated 21 May 2022

Search promoted personal loans below or do a full Mozo database search. Advertiser disclosure
  • Unsecured Personal Loan


    interest rate
    comparison rate
    Monthly repayment
    5.35% 19.09% p.a.
    6.14% 19.99% p.a.based on $30,000
    over 5 years

    Fast, easy and 100% online, this is a low cost loan with no ongoing fees or extra repayment penalties. It's perfect for savvy borrowers with great credit. If you’re over 18 and earn above $30,000, you could qualify (other eligibility criteria may apply).

    Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,832.61 including fees.

  • Home Improvement Loan

    Fixed, Unsecured

    interest rate
    comparison rate
    Monthly repayment
    5.75% p.a.
    5.96% p.a.based on $30,000
    over 5 years

    Handypay offers flexible home improvement loans for Excellent Credit or better. Handypay is a specialist home improvement plan provider and offers loans up to $75,000.

    Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $34,840.18 including fees.

  • Personal Loan


    interest rate
    comparison rate
    Monthly repayment
    5.75% 25.99% p.a.
    6.68% 29.2% p.a.based on $30,000
    over 5 years

    Repayment terms from 2 years to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,370.18 including fees.