I made two attempts to open a term deposit on-line with this lot. First attempt was slow as the flotilla of intrusive questions had me searching for various documents. I was logged out on the 7th page of the questions with the software claiming that there "...was no activity for an extended period...". None of my input was saved! I gritted my teeth and restarted and I was really quick this time. On the 7th page the moronic software again claimed that there was "...no activity for an extended period...", and logged me off. This was absolute nonsense. Never again. I logged on to Judo Bank and invested my money there without a problem in just a few minutes.
I moved to BankVic not long ago and have been delighted since. They are so friendly and helpful, internet banking is easy to use and you can always speak to somebody compared to others that use more automated services. It feels as though they are speaking to you and the old tradition that the customer is important. I am so pleased to be a bank box customer!
Good rate and I like the redraw function, but when I made an enquiry about reducing the rates, they ignored my emails.
They've always very helpful, easy to and you get to see someone if needed. Good customer service and reasonable fees.
A magnificent bank! Always helpful and very informative. The interest rates on loans are well below the big banks and fees are practically non-existent. The one downside is the lack of branch outlets to visit in person.
Very competitive and amazing customer service, happy to go that one step further for their customers.
Good
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