8.7 / 10

based on 430 BankVic banking product reviews as rated by Mozo community

BankVic bank accounts

BankVic, formerly the Police Credit Union VIC, is a mutual bank wholly owned by its members. BankVic offers financial services for people working in police, health, emergency and public services along with their family and friends. Personal banking products available at BankVic include credit cards, home loans, insurance and financial advice.

BankVic offers the following bank accounts

Rates and fees verified as correct at 03 August, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Account fee Payment options Interest rate
Everyday Account

$0.00

Apple Pay, Google Pay, PayID

0% p.a.

How are BankVic bank accounts rated?

Mozo users have rated BankVic bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
BankVic bank accounts
Overall
8.7/10
Price
Features
Customer service
Convenience
Trust

78 Reviews

Recent BankVic bank account reviews

BankVic Everyday Account
Overall 1/10
Go to the big 4 banks

I was with Bankvic however have changed to one of the big 4 banks. Their bank app needs an upgrade also it breaks down many times. They would not negotiate my rate with me at all as I had a few products with them and the customer service is very poor. I would highly recommend that you stick to the big 4 banks. I feel that Bankvic have become incompetent with their staff not knowing the answers to basic questions and my time on the phone is at least 30-45 min.

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I was with Bankvic however have changed to one of the big 4 banks. Their bank app needs an upgrade also it breaks down many times. They would not negotiate my rate with me at all as I had a few products with them and the customer service is very poor. I would highly recommend that you stick to the big 4 banks. I feel that Bankvic have become incompetent with their staff not knowing the answers to basic questions and my time on the phone is at least 30-45 min.

Price
2/10
Features
2/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Dave, Victoria, reviewed 2 months ago
BankVic Everyday Account
Overall 1/10
Bad phone customer service, faulty cards given out

I believed my bank details had been hacked as a scammer wanted details (not provided) and then threatened that there would be $100 cancellation fee (what for?) would be taken out of my account. Rang bank (20+ minute wait...all our operations are busy at the moment etc.) who told me I had 2 options..to change password and/or cancel my debit account. Idid both. Waited in excess of one week for card to come...probably Postal service problem. Week after the Visa was activated I was advised my monthly mobile charge had been declined. Had no phone...don’t have a landline. Worse was to come! I got a FANTASTIC deal from Essendon Mazda Car Dealership for a new car. ( Thanks for great service, Andrew) To secure deal had to give a $1000 deposit. That transaction was declined. Apologised to Essendon Mazda. Complained to bank. New card would be sent out. It was. Yesterday, I personally went to bank at Brandon Park to activate card and THEY kindly did transaction to Mazda. Today I shopped.....visa card chip error! Went to another shop and the tap and go thingy worked but not when I put in my card to enter PIN number. I have had the misfortune to ring Bankvic card service at least 3 times ...waiting time in excess of 20 minutes. Only one that beats them in waiting length is Centrelink. I have found out that again my deposit for Essendon Mazda car hasn’t gone through. Hope they are forgiving and keep may fantastic deal. One problem card is forgivable, twice is not.

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I believed my bank details had been hacked as a scammer wanted details (not provided) and then threatened that there would be $100 cancellation fee (what for?) would be taken out of my account. Rang bank (20+ minute wait...all our operations are busy at the moment etc.) who told me I had 2 options..to change password and/or cancel my debit account. Idid both. Waited in excess of one week for card to come...probably Postal service problem. Week after the Visa was activated I was advised my monthly mobile charge had been declined. Had no phone...don’t have a landline. Worse was to come! I got a FANTASTIC deal from Essendon Mazda Car Dealership for a new car. ( Thanks for great service, Andrew) To secure deal had to give a $1000 deposit. That transaction was declined. Apologised to Essendon Mazda. Complained to bank. New card would be sent out. It was. Yesterday, I personally went to bank at Brandon Park to activate card and THEY kindly did transaction to Mazda. Today I shopped.....visa card chip error! Went to another shop and the tap and go thingy worked but not when I put in my card to enter PIN number. I have had the misfortune to ring Bankvic card service at least 3 times ...waiting time in excess of 20 minutes. Only one that beats them in waiting length is Centrelink. I have found out that again my deposit for Essendon Mazda car hasn’t gone through. Hope they are forgiving and keep may fantastic deal. One problem card is forgivable, twice is not.

Customer service
3/10
Convenience
6/10
Trust
2/10
Less
Anne, Victoria, reviewed 3 months ago
BankVic Everyday Account
Overall 9/10
Bank Vic all the way. Practical and friendly

I moved to BankVic not long ago and have been delighted since. They are so friendly and helpful, internet banking is easy to use and you can always speak to somebody compared to others that use more automated services. It feels as though they are speaking to you and the old tradition that the customer is important. I am so pleased to be a bank box customer!

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I moved to BankVic not long ago and have been delighted since. They are so friendly and helpful, internet banking is easy to use and you can always speak to somebody compared to others that use more automated services. It feels as though they are speaking to you and the old tradition that the customer is important. I am so pleased to be a bank box customer!

Price
10/10
Features
10/10
Customer service
10/10
Convenience
5/10
Trust
10/10
Less
Fiona, Victoria, reviewed 7 months ago
BankVic Everyday Account
Overall 7/10
Good value

No or low fees is a highlight.

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No or low fees is a highlight.

Price
6/10
Features
8/10
Customer service
7/10
Convenience
5/10
Trust
9/10
Less
Dave, Victoria, reviewed 7 months ago

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