HSBC credit card reviews

After missing a payment by two days thanks to other banks being delayed, HSBC cancelled the card and now I have only a payment to make without the use of credit limit which was disappointment especially after being with them for 18 years.

Price   5 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

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Although their interest rate is high it does not affect us as we pay off our balance at each statement. Their rewards program is great and the points add up quickly and we often redeem for gift vouchers and treat ourselves to free purchases. They are quick to notify us if they feel an unauthorised transaction has taken place, (which none were but we purchased something from overseas which aroused their suspicions )

Price   5 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Terrible interest rates

Price   3 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   1 / 10

Trust   5 / 10

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The only place I have seen good reviews is on here. Which to me is somewhat suspect. This is the worst bank EVER. Seriously run the other way. I was roped into the credit card and there has been one issue after another. From them randomly canceling the cards (I have had three cards cancelled with explanations of "Sorry we don't know what happened') to just plain old terrible and poor communication and customer service. This "Bank" is an all over fail. I can not wait to finalise credit transfer and get the hell out of this poor excuse of a company. Would not recommend to my worst enemy.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Well for example I haven't been able to make payments recently and they haven't hassled me or debited from my savings account. I guess its up to me! :P just great interest rates etc

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Very convenient to use, service is very good too with friendly and helpful staff.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Rewards program

Price   9 / 10

Features   9 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   4 / 10

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Great bank, only credit card to offer me interest free to pay off my lap top computer or any thing else l wanted up to around $3000 think it was. Also no fee's for life card .

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The branch staff are really good, always help out if the credit card call centre hits a hurdle. Great personal service, feel like a valued client.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Great Customer Service. Cumbersome credit cards online - if you have a long name, it will not be displayed in full.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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No app for checking account

Price   3 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   6 / 10

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Customer service is great!!

Price   6 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   6 / 10

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Good for balance transfers.

Price   4 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   1 / 10

Trust   3 / 10

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Most useless bank I have ever had the misfortune to be with.

Price   3 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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Has good telephone customer service.

Price   4 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   4 / 10

Trust   6 / 10

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No personalised service, push this button and that button, can't speak to my branch.

Price   0 / 10

Features   3 / 10

Customer service   0 / 10

Convenience   3 / 10

Trust   2 / 10

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Just got hit with the $199 fee in July, only to be told in August (funny, that) that I am now only able to earn 2,500 points at $1 per point each month, and thereafter I can only earn .5 of a point for each dollar spent. My monthly spend is about $9,000, so guess where I'm taking my business? As far away from HSBC as possible.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Great card, reasonable interest rate, staff are great.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Interest rates extreme

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

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Communication can be improved.

Price   2 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   3 / 10

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I like this bank because the services are personal and am able to communicate with them with regards to quarries. The con is that sometimes it takes some time to connect to the customer service via phone.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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No yearly fees on card , great company to deal with over any issues.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Can use my card here and abroad ,monitored for safety ,great, suits me well.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like the rewards program and 2 free Qantas club passes each year, good phone banking online, sometimes hard to understand overseas operators and frustrating phone system.

Price   6 / 10

Features   10 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Love it as no annual fees! Pay full amount by end of their billing cycle and no charges whatsoever. Great emergency back up card. I use it for security if I need money in a hurry .

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

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