A fraudulent credit card that was issued under my name by somebody else remains "open" status on Equifax after 2.5 years!! This has cause me delays on home settlement with another bank and causing me to pay the penalty fees due to their delay in responding to my complain. After two weeks nobody ever tried to email or call me about the issue! I have tried all the possible ways to contact them such as in person, at branch, email and phone calls! This is the worst ever credit cards department in Australia! Staff at the branch were polite but the bank system is terrible!
Excellent at checking on possible fraudulent activity. When I was worried about certain entries on my card, it was so quick and easy to have the card cancelled and replaced. The customer service was excellent.
This credit card has multiple tiers in Qantas Frequent Flyer point accumulation. That is, one point for each dollar spent using the card if your balance is less than $3,000 a month. After reaching this threshold, you will be awarded 0.5 points for each dollar spent. Therefore, it gives cardholders less value compared to other cards.
After missing a payment by two days thanks to other banks being delayed, HSBC cancelled the card and now I have only a payment to make without the use of credit limit which was disappointment especially after being with them for 18 years.
Although their interest rate is high it does not affect us as we pay off our balance at each statement. Their rewards program is great and the points add up quickly and we often redeem for gift vouchers and treat ourselves to free purchases. They are quick to notify us if they feel an unauthorised transaction has taken place, (which none were but we purchased something from overseas which aroused their suspicions )
The only place I have seen good reviews is on here. Which to me is somewhat suspect. This is the worst bank EVER. Seriously run the other way. I was roped into the credit card and there has been one issue after another. From them randomly canceling the cards (I have had three cards cancelled with explanations of "Sorry we don't know what happened') to just plain old terrible and poor communication and customer service. This "Bank" is an all over fail. I can not wait to finalise credit transfer and get the hell out of this poor excuse of a company. Would not recommend to my worst enemy.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Credit card comparisons on Mozo - rates updated daily
**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
Want more? Compare all 219 credit cards in the Mozo comparison engine.
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.