I like this bank because I never have to go into a bank.
Day to day banking is fine but home loan and flexibility is not great.
MyState Bank's service is atrocious. Besides not applying any full or even near rate reductions, I had to fight to get 1 further small reduction after the 2nd official cut. They've refused to do more after the 3rd. They leave it up to customers to contact them to fight for a better deal. On top of this, they have never called back at my preferred time, always when I'm at work or doing something more enjoyable.
Overall MyState is a good alternative to the big 4. Our loan manager is very accommodating.
Great local bank with a broad range of products and services and they show that they actually care. Always very helpful and exceptionally friendly with great advice.
I think taking out a home loan with MyState was a bad choice. The rates are very expensive. I will wait for another 2.5 years after my fixed rate is over so I can move out to a better provider
Staff at MyState are wonderful. They go beyond the call of duty and treat you like their own family. I can't speak more highly of them.
There are no branches in Victoria which makes it tricky. But online and on the phone service is brilliant. Excellent rates.
Worst bank I have ever dealt with... The most unprofessional unorganised business I have ever come across...Can't wait to go back to the Commonwealth.
Attracted by the low rate and redraw facilities, it took 3 months of chasing, asking and clarifying where our refinance loan was at. Extremely poor service response - the worse we have experienced. We felt we were servicing MyState, not the other way around. And at the end of it all, they failed to set up the requested repayment arrangements, resulting in a loan arrears situation that threatened our credit rating. Indeed, the customer complaints section asked us to complete the same forms again, despite them already being lodged 6 weeks earlier and an undertaking given that they would be actioned according to our requirements. Online access to monitor your loan, arrange redraws and additional payments is not provided as a matter of course and requires a separate process. The final blow is that we are required to open a Mystate bank account to access their redraw facility, as they don't allow redraw transfers into accounts of other banks. Even then, you cannot do it online, are required to attend a branch or make a phone call and a $30 fee is payable per redraw minimum of $500. This is different to other major providers who offer these facilities as a matter of course. If it is simply a low rate you want, go for it. If you also value customer service, responsiveness, transparency, 24/7 access to self-service and flexibility, use other providers.
Not open weekends, have not closed accounts correctly, difficult to get things done, took way too long to process our loan!
They charge fees on all transactions and the interest rates are quite high, not a good bank to deal with.
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