MyState Bank home loan reviews

Staff at MyState are wonderful. They go beyond the call of duty and treat you like their own family. I can't speak more highly of them.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Can't fault the service. Highly recommended.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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There are no branches in Victoria which makes it tricky. But online and on the phone service is brilliant. Excellent rates.

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   8 / 10

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Worst bank I have ever dealt with... The most unprofessional unorganised business I have ever come across...Can't wait to go back to the Commonwealth.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Attracted by the low rate and redraw facilities, it took 3 months of chasing, asking and clarifying where our refinance loan was at. Extremely poor service response - the worse we have experienced. We felt we were servicing MyState, not the other way around. And at the end of it all, they failed to set up the requested repayment arrangements, resulting in a loan arrears situation that threatened our credit rating. Indeed, the customer complaints section asked us to complete the same forms again, despite them already being lodged 6 weeks earlier and an undertaking given that they would be actioned according to our requirements. Online access to monitor your loan, arrange redraws and additional payments is not provided as a matter of course and requires a separate process. The final blow is that we are required to open a Mystate bank account to access their redraw facility, as they don't allow redraw transfers into accounts of other banks. Even then, you cannot do it online, are required to attend a branch or make a phone call and a $30 fee is payable per redraw minimum of $500. This is different to other major providers who offer these facilities as a matter of course. If it is simply a low rate you want, go for it. If you also value customer service, responsiveness, transparency, 24/7 access to self-service and flexibility, use other providers.

Price   6 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   3 / 10

Trust   0 / 10

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Not open weekends, have not closed accounts correctly, difficult to get things done, took way too long to process our loan!

Price   6 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   3 / 10

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My bank is brilliant -very personal and friendly.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They charge fees on all transactions and the interest rates are quite high, not a good bank to deal with.

Price   2 / 10

Features   1 / 10

Customer service   8 / 10

Convenience   1 / 10

Trust   0 / 10

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They have made a number of errors on this account and are very slow to fix and the communication is very poor.

Price   4 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   7 / 10

Trust   1 / 10

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MyState works with us when times are not so good to help us manage our mortgage and loans. That is worth paying a slightly higher rate for.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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This bank has terrible customer service, they do not look after their long term customers, getting a further loan from them is just too hard and drawn out, I wrote to them once complaining of the silly charges on the use of atms and I was told not to write any further messages to them, we have dealt with them for over 30 years can't stand them anymore, I could go on and on but the fact is this is a terrible bank.

Price   4 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   3 / 10

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I have been a long time customer and cannot fault Mystate service when I was looking at refinancing my loan. Other banks did not offer me too much of a discount where Mystate offered a better rate, made my offset exempt from fees and generally gave me the best deal possible to,keep their loyal customer. Nothing to dislike as I have been a customer for over 25 years and Mystate has always given me the best service even when I feel the urge to compare rates. Give them a go you have nothing to lose. My experiences are all positive and I have had many housing loans and rental property loans.

Price   10 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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MyState has made the transition from credit union to bank without losing its personal touch. It's great to be able to talk to some one local, to walk into a branch and see familiar faces and trust that any issue that arises will be quickly resolved. I've had home loans with two other major lenders - neither provided services, support (or interest rates) that go close to MyState.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Mystate have dealt with our needs fairly and have always tried to help us out of sticky situations. Due to me not working because of terminal illness and also my 2 sons one passing away in 2012 we have occasionally been behind in payments. The staff at Mystate have always helped us out. Can not thank them enough.

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   8 / 10

Trust   8 / 10

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Extremely disappointed with level of service, communication & timeliness in organising the home loan and responding to telephone calls. This poor service alone will prevent me from using them again. I suppose you get what you pay for.

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

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I have been with Mystate for many years, throughout that time, they have been there for me in many ways.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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This bank is good as it is a local bank offering competitive rates. The phone representatives are also local, ensuring that they understand you and your needs. The downside of this bank is that because it is still in its infancy, the internet banking functions are not as developed compared to the Big 4 banks. In addition, not everything can be processed electronically and require a visit to the bank for physical processing.

Price   8 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   7 / 10

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Has taken 2 months to refinance one property and finance another. I have had to push the settlement back 4 times now! Not happy!

Price   8 / 10

Features   8 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   4 / 10

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The staff at MyState are fantastic. Helpful and polite, nothing is a problem for them.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I changed my home loan to My State several years ago. I was unhappy with my current lender who virtually lost interest in any communication once I signed the contract! I changed to My State as I had done all other banking with them for many years. I found that their rates were more than competitive and they could not have been more helpful. I have now almost paid out my home loan but I will always continue my other banking needs with them. As a (relatively) small Credit Union, they are always accessible, always helpful and nothing is too much trouble. Would NEVER touch a big bank again.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Very easy to deal with, great interest rate. Very helpful as we were first home buyers. Online banking is convenient. Many ATM's and local branches.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Friendly and personalised service. They are fast to call back and willing to spend lots of face to face time to work out the load that works best.

Price   9 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Wonderful service, excellent personnel with up to the minute knowledge of the products available.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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They're easy to deal with and will go the extra mile for their customers. Unfortunately my bank card split before time for a new card (has over a year left). There is a fee for a new card despite being damaged from normal use.

Price   6 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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I needed extra funds recently and I had it within a week. Great service.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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