MyState Bank home loan reviews

Staff at MyState are wonderful. They go beyond the call of duty and treat you like their own family. I can't speak more highly of them.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Can't fault the service. Highly recommended.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

Less

There are no branches in Victoria which makes it tricky. But online and on the phone service is brilliant. Excellent rates.

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   8 / 10

Less

Worst bank I have ever dealt with... The most unprofessional unorganised business I have ever come across...Can't wait to go back to the Commonwealth.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

Attracted by the low rate and redraw facilities, it took 3 months of chasing, asking and clarifying where our refinance loan was at. Extremely poor service response - the worse we have experienced. We felt we were servicing MyState, not the other way around. And at the end of it all, they failed to set up the requested repayment arrangements, resulting in a loan arrears situation that threatened our credit rating. Indeed, the customer complaints section asked us to complete the same forms again, despite them already being lodged 6 weeks earlier and an undertaking given that they would be actioned according to our requirements. Online access to monitor your loan, arrange redraws and additional payments is not provided as a matter of course and requires a separate process. The final blow is that we are required to open a Mystate bank account to access their redraw facility, as they don't allow redraw transfers into accounts of other banks. Even then, you cannot do it online, are required to attend a branch or make a phone call and a $30 fee is payable per redraw minimum of $500. This is different to other major providers who offer these facilities as a matter of course. If it is simply a low rate you want, go for it. If you also value customer service, responsiveness, transparency, 24/7 access to self-service and flexibility, use other providers.

Price   6 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   3 / 10

Trust   0 / 10

Less

Not open weekends, have not closed accounts correctly, difficult to get things done, took way too long to process our loan!

Price   6 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   3 / 10

Less

My bank is brilliant -very personal and friendly.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

They charge fees on all transactions and the interest rates are quite high, not a good bank to deal with.

Price   2 / 10

Features   1 / 10

Customer service   8 / 10

Convenience   1 / 10

Trust   0 / 10

Less

Best interest rate

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

Less

They have made a number of errors on this account and are very slow to fix and the communication is very poor.

Price   4 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   7 / 10

Trust   1 / 10

Less

MyState works with us when times are not so good to help us manage our mortgage and loans. That is worth paying a slightly higher rate for.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

Less

This bank has terrible customer service, they do not look after their long term customers, getting a further loan from them is just too hard and drawn out, I wrote to them once complaining of the silly charges on the use of atms and I was told not to write any further messages to them, we have dealt with them for over 30 years can't stand them anymore, I could go on and on but the fact is this is a terrible bank.

Price   4 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   3 / 10

Less

I have never had a bad experience with the national Australia bank.. I have had accounts with suncorp, commonwealth bank and westpac and quite frankly they don't even compare ...

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

Less

They looked after us being owner builders ,, after commnwelth bank approved us then ,, we went on holidays for a month, apparently rules changed about owen builders ,, they new new we brought a block of ground ,,,, when we came back they said no ,,,, we were both working full time ,,,, been approved then nocked back ,,,, why can one do it for you and the other couldent ....?...... then commonwelth bank rang us to see why we dident go with them ,,,,

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

Less

Very friendly staff, and the call centre staff are helpful and easy to follow, unlike most call centre workers.

Price   9 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less