The bank is great. The rewards credit card though is very confusing. I would like to be able to see how much I owe at any given time, but it is not set up that way. I’m thinking of cancelling it as I like to know how much I’m spending.
NAB is a great choice for a bank. I have been with them for over 10 years and have never had a issue. I feel confident banking with them and trust them to look after my money. In the past I have experienced fraud on my credit card. Before I even realized money was being taken out of my account I was contacted by NAB saying there was suspicious activity on my account and had I authorized these purchases. I was very grateful and thankful for their quick and timely response which saved me the inconvenience of money being stolen. For this reason I feel very confident and safe banking with NAB. Another reason I like banking with NAB is their customer service, in store branches and over the phone, has always been very helpful and reliable. I tend to not like doing things over the phone as sometimes I find it can get confusing and frustrating, however each time I have had to speak to someone over the phone it has been a easy simple process. Another pro of NAB is there banking app. I love it! It is easy to use, user friendly, straight forward and has all the necessary features you need to complete your day to day banking needs. A couple of things I do dislike about NAB is the annual fee on credit cards and their interest rates on saving accounts. The annual credit card fee for me particularly is very high and the interest rate on my savings account is very low when compared to other banks. I don't think they are competitive regarding these aspects in comparison to other banks.
No fees (as part of package). Good rewards. Fast card replacement. Good follow up on queries with regular updates until query resolved.
I have always found NAB to be the most painful bank to deal with except Westpac. (Westpac once wanted to charge me $20 to shut my primary school savings account) I've been dealing with NAB for 20 or so years, and the main reason I stay with them is the amount of grief involved changing to another bank. The card works, it's easy to use, already set up, but NAB itself is extremely painful to deal with. When we ran a business it all went through Bendigo, now everything except the CC is done through Bankwest.
I like that I can do everything online now. The few times I’ve needed to go to the branch the staff have been helpful.
During COVID fees should have stopped, allowing people the opportunity to catch up with repayments over this very stressful time. Banks make enough profit to be able to allow customers to do this. Especially in the state of Victoria where so many have not been able to work or lost their jobs. Instead they encourage spending.
The fees are exorbitant and when you try and cancel your accounts with them, they charge you a fee to do so (despite no interest owing on any cards) AND it takes 24 hours.
I find total convenience with my Visa platinum credit card and the monthly repayments are very reasonable on my limit which keeps everything under control with assured security and peace of mind.
Good Points accrual for Qantas, good security and interest rates. Overall good option for a card if you want to accrue points while doing regular purchases.
The online system for NAB is the worst I have ever used. It is not user friendly at all and very confusing as to what is owing on the card as it only shows the specific card transactions not the overall credit card balance. Will be changing banks as soon as possible.
I have had a credit card with NAB for years. It is a VISA card and I put all my expenses on the credit card. I then receive Qantas Frequent Flyer Points. I simply move money onto my card and never rack up high levels of interest. If you are disciplined and pay off the card it can be very rewarding. I cashed in some frequent flyer points today for a Caltex fuel card.
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