I joined the NAB when it took over BNZ. It is no better or worse than any of the big four Banks and pays little attention to its customers. It provides minimum service.
I was having trouble paying off my credit card because my interest rate was so high 19.99%. When Covid struck they dropped the credit rate by 2.5% for 3 months so I contacted the bank. I spoke to a lovely gentleman and told him all my troubles about not being able to pay off the card and how it was affecting me financially. He got my next months interest rate waived and for the next 3 months my interest rate was 6.5%. Lastly he got my interest rate dropped to 9.95% for the life of the credit card. This has made a huge difference in me being able to pay off a lot of the $10,000 I owed on the credit card. The interest rate is one that I can pay off as well as some of the balance. I am feeling in a more happy place now and it is all because of this one gentleman on the phone.
During the pandemic NAB reduced my monthly rate automatically, I did not have to contact them and ask for a reduction as this can be embarrassing. I appreciated that they did the right thing.
I have found my local NAB branch workers to be great. You can talk with them and they take the time to make sure you understand what they are telling you. Just very friendly people working there.
The ease of using the NAB app is why I’ve given an excellent score. Also when I’ve had to call customer service, it’s been quick and easy, speaking to Australian call takers.
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