They have been fantastic with the COVID pandemic. Lowering the monthly repayment for three months.
They have been very helpful with all applications and always friendly.
It's a big bank ,internet services are well rounded and can be trusted. I haven't had a bad experience with them.
Although a very detailed assessment process, the card was dispatched quickly and able to be activated immediately. The reward points given will be useful into the future.
I've been with NAB over 10 years. Happy to bank with them, will not change.
We are stuck with NAB for financial reasons. At our local branch, there is a regular turnover of staff and you have to repeat so much information when we ask technical questions about our credit card payments or queries. Customers should do their research for sure.
Great customer service at local branch. Easy to setup new accounts, including joints accounts and advice on savings credit cards.
I have been a customer for nearly 40 years. It has become now more out of convenience and the fact that changing banks takes effort. I once used to be called frequently to ensure I was happy with my products and they suited my needs. I haven’t been contacted in the last 5 years or more. Having said this, on the occasions I have needed to contact I have also had helpful professional and courteous service.
The NAB has always had very good customer service. Would be nice if they were offering better interest rates.
I like using NAB because they credit your money forward early and their arm's are easy to use.
PROs: * Secured a good interest rate. * Good customer service in relation to hardship. ** I was made redundant & contacted NAB and they worked with me. *** deferred payments on outstanding balance. *** froze interest accrual whilst unemployed. CONs: * Interest Rate.... But who doesn't want to pay less interest? CONCLUSION: * Contacting them as soon as I became unemployed, customer service were very understanding and I wasn't made to feel embarrassed by my change in circumstances. * I was unemployed for 8 months and they extended the original 6 month account freeze for a further 3 months (and said they could offer longer if my circumstances did not change by then).
The Qantas Rewards Signature Credit card is packed with benefits and features providing a comprehensive overall product. The limits and insurance are standard and not standout but the inclusive price protection is a bonus feature which many credit cards no longer offer, however the criteria to qualify for this are quite strict. The annual price for this card is high but if qualifying for bonus points and insurance then it can be offset. Staff have been helpful when answering questions about the product and setting up shared access between additional card holders.
I have been with NAB for over 30 years and never experienced any problems. I have never paid any fees, only minimum interest while we had the mortgage. I wish every bank was like NAB.
Been with NAB and Qantas a long time so have stayed with them but need to push for better deals regularly.
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