7.6/10

Based on 2114 BankSA product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

BankSA bank accounts

BankSA is the largest financial institution in South Australia, and boasts the largest network of branches and ATMs in the state. BankSA aims to help South Australians get the best from their money, and offers a wide range of bank accounts, home loans, personal loans, credit cards and other financial services.

BankSA offers the following bank accounts

Rates and fees verified as correct at 14 July 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Complete Freedom Account

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay, , PayTo

0% p.a.

How are BankSA bank accounts rated?

Mozo users have rated BankSA bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
BankSA bank accounts customer reviews
Overall
7.9/10
Price
7.1/10
Features
6.6/10
Customer service
7.9/10
Convenience
8.1/10
Trust
8.1/10
Based on 440 BankSA product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent BankSA bank account reviews

BankSA Complete Freedom Account
Overall 5/10
Not bad at all in mo cases my problem was solved .

Fees an variety of service's are good however staff needs improvement

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Fees an variety of service's are good however staff needs improvement

Price
6/10
Features
3/10
Customer service
5/10
Convenience
4/10
Trust
4/10
Less
Samantha, South Australia, reviewed about 2 months ago
BankSA Complete Freedom Account
Overall 9/10
BankSA is a good bank in general.

BankSA is good, though it is hard for my younger cousins (teens) to purchase items online with the available account. It has a simple, good app and ok customer service.

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BankSA is good, though it is hard for my younger cousins (teens) to purchase items online with the available account. It has a simple, good app and ok customer service.

Price
8/10
Features
7/10
Customer service
8/10
Convenience
8/10
Trust
9/10
Less
Darbi, South Australia, reviewed about 2 months ago
BankSA Complete Freedom Account
Overall 10/10
Wouldn’t bank anywhere else.

Have always used BankSA since I opened my first bank account. Have tried others but always found BankSA easiest to use.

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Have always used BankSA since I opened my first bank account. Have tried others but always found BankSA easiest to use.

Price
8/10
Features
6/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Airlie, South Australia, reviewed 4 months ago
BankSA Complete Freedom Account
Overall 1/10
Westpac Group are heartless in my opinion.

I don't like this BankSA because they have no compassion for their vulnerable customers. I visited a Westpac Group ATM at Garbutt to withdraw funds for my essential heart failure medication. An error message displayed and the ATM provided a receipt saying funds were not delivered. I rang the ATM provider (Precinct) and was told they could see the dispenser error and that I would need to contact my BankSA to have my funds returned to me. I rang the BankSA and was told they would need 21 to 45 days to return my money. The next day I visited the Westpac branch and was told the same thing 21 to 45 days to return my money after waiting for 45 minutes. I then made a fuss and spoke to all the customers entering the branch warning them that when Westpac ATM have a dispenser error they keep your money for 21 to 45days. Because I became vocal and gave Westpac Group a bad wrap the Manager finally came out and gave me the funds they had sdebited from my account..

Read full review

I don't like this BankSA because they have no compassion for their vulnerable customers. I visited a Westpac Group ATM at Garbutt to withdraw funds for my essential heart failure medication. An error message displayed and the ATM provided a receipt saying funds were not delivered. I rang the ATM provider (Precinct) and was told they could see the dispenser error and that I would need to contact my BankSA to have my funds returned to me. I rang the BankSA and was told they would need 21 to 45 days to return my money. The next day I visited the Westpac branch and was told the same thing 21 to 45 days to return my money after waiting for 45 minutes. I then made a fuss and spoke to all the customers entering the branch warning them that when Westpac ATM have a dispenser error they keep your money for 21 to 45days. Because I became vocal and gave Westpac Group a bad wrap the Manager finally came out and gave me the funds they had sdebited from my account..

Customer service
1/10
Convenience
4/10
Trust
1/10
Less
Maurice, Queensland, reviewed 4 months ago
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Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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