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We paid $1146.00 for travel insurance with this company but when we needed to claim we found it was NOT worth the paper it was written on, the ONLY thing covered was 'Natural Disaster', which obviously COVID 19 is not?
We paid $1146.00 for travel insurance with this company but when we needed to claim we found it was NOT worth the paper it was written on, the ONLY thing covered was 'Natural Disaster', which obviously COVID 19 is not?
Jeff, Western Australia, reviewed 19 days ago
It is to be hoped that Insure&Go doesn’t have the word “integrity” in its Mission Statement! After almost 4 months since my travel insurance claim (approx. $5k) was lodged and the ensuing 2-stage process of MAPFRE complaint/dispute assessment...
It is to be hoped that Insure&Go doesn’t have the word “integrity” in its Mission Statement! After almost 4 months since my travel insurance claim (approx. $5k) was lodged and the ensuing 2-stage process of MAPFRE complaint/dispute assessment after rejection, I&G has paid. The policy included cancellation due to pandemics. The insurance company stated that I should have accepted vouchers/credits even though I had stated that we were not intending to travel internationally post-Covid, and that the policy period was for an event with end-date. I can only assume that my genuine and earlier threat to refer the claim to the AFCA (ombudsman, arbitrator) was the factor, so I&G probably used the “try-on” first. So “buyer beware” of this company!
David, Western Australia, reviewed 19 days ago
IT IS TO BE HOPED THAT INSURE&GO DOESN’T HAVE THE WORD “INTEGRITY” IN ITS MISSION STATEMENT! AFTER ALMOST 4 MONTHS SINCE OUT. THE INSURANCE COMPANY STATED THAT I SHOULD HAVE ACCEPTED VOUCHERS/CREDITS EVEN MY TRAVEL INSURANCE CLAIM (APPROX. $5K)...
IT IS TO BE HOPED THAT INSURE&GO DOESN’T HAVE THE WORD “INTEGRITY” IN ITS MISSION STATEMENT! AFTER ALMOST 4 MONTHS SINCE OUT. THE INSURANCE COMPANY STATED THAT I SHOULD HAVE ACCEPTED VOUCHERS/CREDITS EVEN MY TRAVEL INSURANCE CLAIM (APPROX. $5K) WAS LODGED, AND THE ENSUING 2-STAGE PROCESS OF MAPFRE COMPLAINT/DISPUTE AFTER REJECTION, I&G HAS PAID THOUGH I STATED THAT WE WERE NOT INTENDING TO TRAVEL INTERNATIONALLY POST-COVID, AND THAT THE POLICY PERIOD WAS FOR AN EVENT WITH END-DATE. I CAN ONLY ASSUME THAT MY GENUINE AND EARLIER THREAT TO REFER THE CLAIM TO THE AFCA (OMBUDSMAN, ARBITRATOR) WAS THE FACTOR, SO I&G PROBABLY USED THE “TRY-ON” FIRST. SO “BUYER BEWARE” OF THIS COMPANY!
David, Western Australia, reviewed 25 days ago
I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in...
I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in Peru I had all of my most important personal belongings stolen from my accommodation. Although many of the items were completely irreplaceable, I had some small peace of mind knowing I had travel insurance. I was wrong to let this give me any peace of mind. Never in my life have I ever experienced such poor customer service. I experienced huge delays in responses to my emails (sometimes months), they spelt my name wrong, they requested documentation for a medical condition which I did not have and was not claiming for which later turned out to be another careless mistake made by the claims officer, part of my offer was calculated using the incorrect currency, my phone calls were completely ignored on multiple occasions and worst of all I was offered as little as 25% cover for my items. I would have been better off saving the money I spent on insurance. They also dragged my claim out for well over a year. If you actually want to be covered when you travel I would strongly recommend against TID!
T murphy, Queensland, reviewed 19 days ago
We couldn’t travel to the USA in May 2020. Got credit for the flights but due to ill health not able to travel. They make it so difficult to get our money for internal flights back. That is the reason why we took up travel insurance. Will never...
We couldn’t travel to the USA in May 2020. Got credit for the flights but due to ill health not able to travel. They make it so difficult to get our money for internal flights back. That is the reason why we took up travel insurance. Will never take travel insurance with them again. Will not recommend them to anyone.
Ravinder, South Australia, reviewed 20 days ago
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Thursday 19 November 2020
After the utter mayhem that ensued when borders closed and travellers scrambled to get refunds on flights, research shows that 60% of Aussies have become disenchanted with travel insurance*. Read more...Tuesday 11 August 2020
As a direct result of the Covid-19 pandemic, the Australian travel insurance industry has seen a sharp decline in growth, a new report from GlobalData finds. Read more...Tuesday 07 July 2020
Mozo’s latest report has found that Covid-19’s impact on travel remains a top concern for many Australians. Some would-be holidaymakers are still reeling after losing significant funds because of cancellations, while others are already planning post-isolation holidays. Read more...Thursday 12 March 2020
From the nationwide devastation caused by the Australian bushfire emergency to a global state of panic struck by the current coronavirus outbreak, 2020 is off to a very grim start. Read more...Wednesday 29 January 2020
From sailing the high seas with the family to taking a solo trip around Europe, no Aussie travels the same. But if there’s one common interest most travellers share, it’s taking out travel insurance before kick starting their holiday. Read more...Planning a nice long vacation now that you’re retired? Whether it’s an overseas reunion with old friends, a luxurious European river cruise or a trip to Fiji with the grandkids getting the right travel insurance cover will ensure your holiday is both memorable and worry-free!
Before purchasing travel insurance it really is important to take into consideration a range of factors, not just your age. To help you make sure you cover off all the seniors travel insurance essentials we’ve listed some frequently asked questions that’ll help you shortlist the best travel insurance policy for your vacation.
The basic terms and inclusions of seniors travel insurance and regular travel insurance are similar but as a senior your policy will generally be more expensive than someone who is younger.
There are some travel insurers that offer policies exclusively for seniors and these may have higher medical limits or cover more pre-existing conditions that regular travel insurance.
Depending on your holiday, age and personal requirements, you can choose from the following types of seniors travel insurance:
It will depend on the condition and the insurer. Many travel insurance providers cover a range of pre-existing conditions as part of their standard cover. Mozo can help you to narrow down the travel insurance providers and policies that offer cover for your specific condition. At the results page of our quote tool, there is a list of common conditions. By checking the filter your results will then be resorted to only show you travel insurance providers that cover for that condition.
If you have a pre-existing medical condition, make sure that the provider is aware of it when you complete your application and read the product disclosure statement carefully to ensure you meet the requirements.
The good news is that there are some travel insurance policies that will cover you up to 100 years old. Every insurer will have a different age limit for their policy. Luckily, you’ve come to Mozo and by completing the information about your trip and your age we’ll be able to narrow down the insurance options for your specific age.
Just like regular travel insurance, it’s also a smart idea to buy seniors travel insurance as soon as you’ve booked your trip. Depending on the policy you buy, this can protect you against any emergencies or last minute changes to your holiday plans. The cost of insurance doesn’t go up if you buy it in advance because you just need to pay from the time your trip actually starts till the you get back home.
While there are some things like a generous medical cover and cancellation allowance that are good to have for any kind of a trip, there are other useful inclusions that you can look for depending on the kind of trip you have in mind. Here are some of the standard as well as extra features that you can look for in a seniors travel insurance:
Medical cover: A generous (ideally unlimited) medical cover is one of the most important things to look for in a seniors travel insurance policy. Let your insurance provider know of any pre-existing medical condition so that you know if it’s included in the cover or if you need to pay a little extra for it.
Cancellation fees: Flight and holiday cancellations can happen at the last moment for multiple reasons. Whether it’s because of the airline or you can’t go ahead with the travel plans for personal reasons, if you’ve got the right kind of insurance policy, you will be covered for the cancellation cost.
Cruise cover: If you’re planning to take off on a luxurious cruise, you must look for a policy that includes the relevant cover. Medical emergencies on the sea can be very expensive if you’re not covered simply because transportation costs can go up to thousands. The right kind of policy will cover the cost of transport from the cruise to the nearest hospital and other medical expenses. Cruise cover will also make you eligible for covers for lost luggage and cancellations.
Sports: Whether you’re planning to spend your holiday time playing golf or you want to try something a little adventurous, a cover for sports related injury as well as sporting equipment will let you enjoy the trip a little more knowing you’re taken care of.
Domestic services cover: In case you injure yourself while you’re traveling overseas, certain kinds of seniors travel insurance policies can also cover you for domestic chores for a period of time. Won’t that be a blessing!
This is simple - use Mozo’s travel insurance comparison calculator to shortlist the best seniors travel insurance policy suited to your holiday plans. You’ll just need to plug in a few details of your travel plan, for instance, your destination, the duration of your trip and if you’re looking for an extra cover. Once you’ve got a shortlist of potential providers, it’s helpful to read reviews from real people who have used these policies for an unbiased opinion. Mozo has compiled a number of travel insurance reviews, which could give you a better insight into the policy you are considering. In case you still have some more questions, you can check out our detailed seniors travel insurance guide for more information.