Only wanted a few dollars for a week to pay bond changing house told me I would have to borrow 5,000 so went with that all the drama never had this before never do it again and they didn’t give me any respect been with them for years. I never even received an answer if I was accepted very very poor.
I just do not think that ANZ is very accessible, it takes a long time to get through to talk to anyone and there seems to be a few things that we cannot do online or cannot do in the branch
I went to an appointment for information on a personal loan. The lady who was my appointed advisor was rude and said I need to check with the credit rating head office. She was not interested in the appointment with me and she didn't offer me one bit of information about the loan at all. She didn't ask to look at my paperwork and she was completely detached from my whole appointment. It was a waste of time to make the appointment and to take time off work to go to it. I will never ask for help again from ANZ.
Excellent customer service in all areas. Highly skilled phone staff. Incredibly fast personal loan approval ($48000 towards my new preowned vehicle) for existing customer with a recent homeloan approval. Personal loan interest rates are seriously shabby and can be beaten elsewhere but if you get the (higher) variable option, you can pay it down hell for leather; they are quite flexible with their lending products. And their customer service is exemplary in my opinion. Just choose your products wisely and don't hock yourself to the eyeballs. Very convenient for existing customers. Good for female borrowers, whether working, retired, pensioners etc.
Over 20 years with this bank and the first time I need help and apply for a loan with them, it takes 4 weeks, 20 emails, multiple requests for multiple documents from multiple call centre workers and I still don’t have an answer. Spoke to 7 different people on the phone regarding my application- massive communication break down due to language barrier. I had to explain where on my payslip to find the YTD information, what constitutes as over time and explain that having time off work during Covid in quarantine did not mean I was unemployed. I lost points on my credit rating on a bank that does not reward loyalty. I am in the process of closing my accounts and moving banks.
As a pensioner I went to discuss a personal loan. Over many years I have had several ANZ loans. All these loans were paid out prior to the due date. No problems. I have no other debts owing no-one or nothing. I was told that I could not access a loan. The whole process went for over an hour, customer service was non-existent. ANZ has over the years made incredible mistakes with my credit cards (when I had them) in which they admitted liability and offered me sums of monies as a 'good will' action. Very disappointing overall.
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.40% would cost $34,449.07 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.49% would cost $35,405.64 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 6.25% would cost $36,103.67 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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