Do not use this bank, applied for a personal loan, they advertise simple and easy, what a joke, supplied documentation to them, looks like I was dealing with idiots overseas as most of my correspondence was online due to work commitments. Instead of looking over the application and telling me what they wanted me to supply first go instead of coming back in drubs and drabs asking for information, I supply it and they tell me they didn’t receive it, but I have proof it went through but anyway. Not reading emails properly or even knowing what they are asking for when it’s right in front of them. At one point some one in their assessing team sent an email and said application was not successful. Next day I get an email from them saying we need more information??? I said you knocked the application back and the guys says oh no we haven’t finished processing it?? I then emailed them what they said and they apologised for confusion, but still going back and forth. Not well trained staff, either I ended up pulling the application and went to another bank and got the loan in 24 hours. Do not waste your time and energy!
I am a loyal and very long term ANZ customer and have a good credit rating and yet I could not get a lower percentage rate on my loan. There are many banks offering low rates, but this did not sway ANZ in offering a comparable rate. I went with them as it was harder to get a loan with a new bank that I had not banked with. Great service from local staff but gone is the day when the branch manager had the final say and knew there regular loyal customers.
During COVID ruined my business. They say hard ship but charge interest that need to be paid the day it ends so really it’s not hardship. Every other bank paused interest during pandemic but not ANZ. All interest accumulation due the day off hard ship even though only have three months even though the pandemic has been going 1.5 years. Never missed a payment and now bank in collection with out any income.
Probably no worse than the other of the Big 4 banks, but I recall at Christmas maybe 4-5 years and needed just a very small help. Resolved to leave ASAP and use a Community Bank.
Been banking with them for many years but can't provide help even apply for personal loan when I was still working. I think this bank are only catering the needs of their business clients not the working class clients. When I applied for Personal Loan at Westpac at one stage , NAB in another stage & St George lately I was approved. My existing Personal Loan is with St. George now that I'm already retired.
Only wanted a few dollars for a week to pay bond changing house told me I would have to borrow 5,000 so went with that all the drama never had this before never do it again and they didn’t give me any respect been with them for years. I never even received an answer if I was accepted very very poor.
There really good with their security, and customer service
I just do not think that ANZ is very accessible, it takes a long time to get through to talk to anyone and there seems to be a few things that we cannot do online or cannot do in the branch
I went to an appointment for information on a personal loan. The lady who was my appointed advisor was rude and said I need to check with the credit rating head office. She was not interested in the appointment with me and she didn't offer me one bit of information about the loan at all. She didn't ask to look at my paperwork and she was completely detached from my whole appointment. It was a waste of time to make the appointment and to take time off work to go to it. I will never ask for help again from ANZ.
Customer service was great. Everything was explained in detail to me.
Excellent customer service in all areas. Highly skilled phone staff. Incredibly fast personal loan approval ($48000 towards my new preowned vehicle) for existing customer with a recent homeloan approval. Personal loan interest rates are seriously shabby and can be beaten elsewhere but if you get the (higher) variable option, you can pay it down hell for leather; they are quite flexible with their lending products. And their customer service is exemplary in my opinion. Just choose your products wisely and don't hock yourself to the eyeballs. Very convenient for existing customers. Good for female borrowers, whether working, retired, pensioners etc.
Not a bad bank although access and customer service not great. Personal touch requirements needed, not robots.
Over 20 years with this bank and the first time I need help and apply for a loan with them, it takes 4 weeks, 20 emails, multiple requests for multiple documents from multiple call centre workers and I still don’t have an answer. Spoke to 7 different people on the phone regarding my application- massive communication break down due to language barrier. I had to explain where on my payslip to find the YTD information, what constitutes as over time and explain that having time off work during Covid in quarantine did not mean I was unemployed. I lost points on my credit rating on a bank that does not reward loyalty. I am in the process of closing my accounts and moving banks.
My bank is the best. Great communication, great service, call backs if needed and I wouldn't go anywhere else.
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Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 4.99% would cost $33,959.97 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,590.57 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,832.61 including fees.
Terms from 2 to 5 years. Representative example: a 3 year $10,000 loan at 5.95% would cost $10,943.74 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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