BankSA home loan reviews

Gave us a start to get a home loan many years ago when others would not. Have a feeling of allegiance to the bank as a result.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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The major thing now is that with the advantage packages, the yearly fee is so high that it becomes harder to save due to rates being very low.

Price   0 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Good customer service and very easy to set-up. Online monitoring of account very useful.

Price   7 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   8 / 10

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We never looked back with this offset loan. Paid our house off and investment property very quickly. Would recommend to anyone.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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We initially had a building loan and switched to this the only negative is they didn't state that the annual fee would be deducted from my account

Price   6 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   10 / 10

Trust   10 / 10

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Great customer service and easy to use online banking!

Price   8 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Really good rates and good customer service.

Price   6 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   7 / 10

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I'm angry that the RBA has interest rates so low right now, yet, my bank variable rate is around 5.5%. When my fix rate expires and I have the opportunity, I will switch banks to one with lower rates. I don't even care if I have to pay an exit fee - I will leave. It's not right for them to be profiting so high when RBA rates are at record low.

Price   5 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Happy

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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They are a great bank and we have a local branch in the next town, the only down fall is that a lot of the country branches are closing

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Banked since I was a child. Convenient. Competitive

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   10 / 10

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They had the cheapest option when we were looking for a home loan, best rates and minimal fees for everything including withdrawals etc.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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They have always looked after us and provide added benefits where they can.

Price   9 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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I have always found Bank SA staff to be highly efficient and approachable. As an existing customer, I am able to arrange finance over the phone with documentation couriered to my office or home.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Not flexible at all.

Price   4 / 10

Features   5 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   6 / 10

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Friendly, helpful staff.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Charges are excessive.

Price   2 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   5 / 10

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Like all banks, it's easier to get a loan as opposed to finalising and paying out the loan once you can afford to do so.

Price   6 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   7 / 10

Trust   5 / 10

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No communications at all from bank. Once in their clutches it seems that any "better" deals offered to all in general, don't apply to existing customers. They force you to seek out a better deal elsewhere & when then confronted with the fact that you will remortgage elsewhere are only then prepared to be competitive. I think this applies to all the major banks. They might say they care about their customers, its really a lie!

Price   5 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   4 / 10

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I get great customer service at my local branch. They're always willing to tell me if there is a better option I should go with, and keep me up to date with all the latest deals on offer.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They have always been helpful and very understanding when my health was not good and had to be out of work for 8 months and during that time was in hospital for 8 weeks. I could not complain about their service it was exceptional.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have banked with this institution since I was in primary school. I trust the name and always go to them whenever I need financial assistance. The portfolio loan has enabled us to build an extension on our home as well as allowing us to help our two children with any financial issues they have. It gives us a sense of freedom and security knowing that there are no new establishment fees if we want to take a large sum out for renovations etc. the portfolio loan certainly simplifies our life. As we are retired it also allows us to travel without worrying that we will run out of funds. Love it!

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Bank SA is the best bank. For customer service, products, and rates.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   7 / 10

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Happy long standing customers.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   8 / 10

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Great internet banking, great home loan rate. Keep you informed of new options available. Great ATM service facilities. Would be good if there were more branches available.

Price   10 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   8 / 10

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