It still has some of the old school feel. Can talk to someone directly if needed. Negotiate interest rates.
I got my homeloan through a broker but we went with BankSA. Everything was smooth sailing and went through as planned on settlement day. I was impressed when the manager of the Rundle Mall branch called to ask if I was ok during the pandemic and did I need any assistance. I thought this was great customer service.
Pretty good. Staff at our local branch helpful. Loan was application easy.
The features for the Basic Home Loan suit my own needs, particularly redraw options, however their interest rates could certainly be more competitive.
This is one of the worst banks for loyal existing customers. I have been with BankSA for my home loan for more than 4 years now. My loan interest rate was gradually increased without notifying me. Now I see they have reduced interest for new customer with a big difference to my loan. I spoke to the bank and they say we have the same product for new customer at lower rates but not for existing customers. What a bad bank!
We switched to BankSA through a broker 4 years ago. The bank has been great to deal with since then, and we have started moving other products over to them. Would highly recommend BankSA.
Bank of convenience here in SA. Offered the lowest rate at the time we needed our home loan. Have always had great customer service when attending a branch and very easy to redraw and refix our loan.
They always put you first.
BankSA have looked after us from day one, with fantastic customer service that always looks out for us. We have a great package that works for us, and BankSA regularly contact us to ensure that we are happy with their products.
Once you have it set up, it starts instantly. Pay your monthly payments and add money when you can.
Gave us a start to get a home loan many years ago when others would not. Have a feeling of allegiance to the bank as a result.
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