BankSA home loan reviews

The features for the Basic Home Loan suit my own needs, particularly redraw options, however their interest rates could certainly be more competitive.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   7 / 10

Less

This is one of the worst banks for loyal existing customers. I have been with BankSA for my home loan for more than 4 years now. My loan interest rate was gradually increased without notifying me. Now I see they have reduced interest for new customer with a big difference to my loan. I spoke to the bank and they say we have the same product for new customer at lower rates but not for existing customers. What a bad bank!

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Good.

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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We switched to BankSA through a broker 4 years ago. The bank has been great to deal with since then, and we have started moving other products over to them. Would highly recommend BankSA.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Bank of convenience here in SA. Offered the lowest rate at the time we needed our home loan. Have always had great customer service when attending a branch and very easy to redraw and refix our loan.

Price   8 / 10

Features   0 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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They always put you first.

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   7 / 10

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They always put you first.

Price   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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BankSA have looked after us from day one, with fantastic customer service that always looks out for us. We have a great package that works for us, and BankSA regularly contact us to ensure that we are happy with their products.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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Always very helpful when we go to the branch

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Once you have it set up, it starts instantly. Pay your monthly payments and add money when you can.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Gave us a start to get a home loan many years ago when others would not. Have a feeling of allegiance to the bank as a result.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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I have been with a few banks but never have any provided the service these guys.

Price   10 / 10

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The major thing now is that with the advantage packages, the yearly fee is so high that it becomes harder to save due to rates being very low.

Price   0 / 10

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Good customer service and very easy to set-up. Online monitoring of account very useful.

Price   7 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   8 / 10

Less

We never looked back with this offset loan. Paid our house off and investment property very quickly. Would recommend to anyone.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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