The features for the Basic Home Loan suit my own needs, particularly redraw options, however their interest rates could certainly be more competitive.
This is one of the worst banks for loyal existing customers. I have been with BankSA for my home loan for more than 4 years now. My loan interest rate was gradually increased without notifying me. Now I see they have reduced interest for new customer with a big difference to my loan. I spoke to the bank and they say we have the same product for new customer at lower rates but not for existing customers. What a bad bank!
We switched to BankSA through a broker 4 years ago. The bank has been great to deal with since then, and we have started moving other products over to them. Would highly recommend BankSA.
Bank of convenience here in SA. Offered the lowest rate at the time we needed our home loan. Have always had great customer service when attending a branch and very easy to redraw and refix our loan.
They always put you first.
BankSA have looked after us from day one, with fantastic customer service that always looks out for us. We have a great package that works for us, and BankSA regularly contact us to ensure that we are happy with their products.
Once you have it set up, it starts instantly. Pay your monthly payments and add money when you can.
Gave us a start to get a home loan many years ago when others would not. Have a feeling of allegiance to the bank as a result.
The major thing now is that with the advantage packages, the yearly fee is so high that it becomes harder to save due to rates being very low.
Good customer service and very easy to set-up. Online monitoring of account very useful.
We never looked back with this offset loan. Paid our house off and investment property very quickly. Would recommend to anyone.
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