Without a doubt the worst bank to deal with in terms of timelines and processing. They have such an archaic way of handling paperwork and no one seems to know what status the application is. Not only painful to deal with, however at the last minute they changed the goalposts to a granny flat construction application costing me an extra $80k in personal funding. They have kept my LMI despite the fact they haven't lent me 90%. They choose when it suits to have separate loan applications and credit contracts, but then say it's under the one banner when it's convenient. Very disappointing and poor service. Can't wait to refinance and will never use them again.
I have had my bank account with Heritage for many years. When I first opened the account I was living near a branch but have since moved to a regional area without a branch or home branded ATMs but due to their great products and service and the ability to use Westpac ATMs with no fees I have not felt the need to change banks. They are reasonably competitive with our home loan and since changing to heritage we have built quite a redraw amount just by continuing to pay what we were paying with or previous bank.
They gave us a homes loan when no-one else would so do. However, on rollover of the fixed rate loan, the local staff member charged us .10% above the going rate.
Friendly and knowledgeable staff when having to contact, however their internet banking is lacking. No option for online statements for joint home loan and overly lengthy process to change mailing address resulting in lost statements.
Love the customer service at the branch in morayfield, as we now live in WA and do not have access to a branch. They go above and beyond with any help they can give.
We have banked with Heritage Bank now for close to 8 years. In the beginning the service we received was friendly, personable and helpful. However, in recent years we have found the service is lacking. We tried to open a business account but the requirements made this impossible (topped off with rude customer service) - we went to St George and had no issues with opening an account. In addition, I find it difficult to pay $300 a year in fees on a mortgage account when I'm already paying $16,000 a year in interest, particularly when the service is subpar. We are actively looking elsewhere for a better deal with better customer service and I would recommend others do the same.
I don’t like paying an annual fee to have a home loan with my bank. When Covid-19 started to affect us I phoned our bank to get our current home loan rate and a pay out figure to do some research and shop around, they offered me a better rate while on the phone which was great but unfortunately it wasn’t offered to all customers unless you made contact with them. I don’t like that we don’t have a local branch and everything is done over the phone or internet, I do like that our home loan offers us an offset account to help reduce our repayments.
I highly recommend Heritage Bank, they are professional, friendly and considerate when it comes to their clients requests and are well worth switching to.
I'm getting a very competitive rate, product features and excellent customer service. This is a very established bank.
Heritage is an excellent bank. However I feel that they could do more to sell their home loans or others loans. They should make the statement “comparison rate” more understandable. What does that even mean.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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