Friendly and knowledgeable staff when having to contact, however their internet banking is lacking. No option for online statements for joint home loan and overly lengthy process to change mailing address resulting in lost statements.
Love the customer service at the branch in morayfield, as we now live in WA and do not have access to a branch. They go above and beyond with any help they can give.
We have banked with Heritage Bank now for close to 8 years. In the beginning the service we received was friendly, personable and helpful. However, in recent years we have found the service is lacking. We tried to open a business account but the requirements made this impossible (topped off with rude customer service) - we went to St George and had no issues with opening an account. In addition, I find it difficult to pay $300 a year in fees on a mortgage account when I'm already paying $16,000 a year in interest, particularly when the service is subpar. We are actively looking elsewhere for a better deal with better customer service and I would recommend others do the same.
I don’t like paying an annual fee to have a home loan with my bank. When Covid-19 started to affect us I phoned our bank to get our current home loan rate and a pay out figure to do some research and shop around, they offered me a better rate while on the phone which was great but unfortunately it wasn’t offered to all customers unless you made contact with them. I don’t like that we don’t have a local branch and everything is done over the phone or internet, I do like that our home loan offers us an offset account to help reduce our repayments.
I like that I can pay extra on my fixed term home loan. I like the easy process of getting the loan. I find some of the processes can take some time.
I highly recommend Heritage Bank, they are professional, friendly and considerate when it comes to their clients requests and are well worth switching to.
Great company. Good customer service. Low interest rates. Redraw us good. Very happy.
I'm getting a very competitive rate, product features and excellent customer service. This is a very established bank.
Heritage is an excellent bank. However I feel that they could do more to sell their home loans or others loans. They should make the statement “comparison rate” more understandable. What does that even mean.
Recently moved all accounts from NAB to Heritage. The difference in Heritage's day to day business was a completely different experience. I have banked with two of the big four in my lifetime and nothing will make me go back. Heritage is the bomb!
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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