Heritage is an excellent bank. However I feel that they could do more to sell their home loans or others loans. They should make the statement “comparison rate” more understandable. What does that even mean.
Recently moved all accounts from NAB to Heritage. The difference in Heritage's day to day business was a completely different experience. I have banked with two of the big four in my lifetime and nothing will make me go back. Heritage is the bomb!
The staff are very helpful, they helped us get set up with our offset account and credit card that is part of the package. Coming from the Commonwealth Bank, the Heritage Bank is a bit old fashioned with some of their processes, like the converting to paperless is a bit of a process, needing signed paperwork mailed in, and changing credit limits on the credit card is a bit of a process also. But hey it is certainly safe, some people would feel more protected with the paper system.
Heritage Bank are simply the best in all aspects of banking. I have a owner occupied and investment loan with them. I have negotiated extremely competitive rates with them. I have excellent 24/7 customer service with Australian employees and their banking app is great as well.
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Home loan comparisons on Mozo - rates updated daily
*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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