The staff are very helpful, they helped us get set up with our offset account and credit card that is part of the package. Coming from the Commonwealth Bank, the Heritage Bank is a bit old fashioned with some of their processes, like the converting to paperless is a bit of a process, needing signed paperwork mailed in, and changing credit limits on the credit card is a bit of a process also. But hey it is certainly safe, some people would feel more protected with the paper system.
They are friendly and helpful with everything! I have never had problems from the time I applied to the bank. They made it very easy.
This bank is up front with all of the costs involved and once set up pass on all rate drops as they occur.
We are very happy with Heritage Bank. Great customer service and products. We love our home loan with a saving offset.
Heritage Bank are simply the best in all aspects of banking. I have a owner occupied and investment loan with them. I have negotiated extremely competitive rates with them. I have excellent 24/7 customer service with Australian employees and their banking app is great as well.
Heritage Bank have very competitive pricing and interest rates. They do lack in terms of their internet banking features. At this stage they do not have online redraw.
Easy to deal with and in my experiences to date great customer service.
Good local branch service. Friendly staff. Low interest rate.
Service is awesome.
Competitive rates, easy to organise online and pay extra when you want and easy to keep track of. Quick to respond to phone calls, friendly, helpful staff.
Excellent customer service with outstanding and very competitive interest rates. More personal then the big 4, extremely happy with their products.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 533 home loans in the Mozo comparison engine.Compare more home loans
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.