I absolutely love the ease of use of their app. I love travelling overseas and it has the best features for travellers. I love how hassle free this bank is.
I am generally happy with Macquarie, but find their app a bit frustrating in terms of trying to track my spending - items stay 'pending' for ages and the balance isn't always up to date, so you don't have an accurate gauge unless you go in and add up your transactions manually.
Macquarie is a great bank. I've phoned their customer service number a couple of times and they are always helpful and answer the phone straight away. Plus I love the added protection with the platinum card as well as the free ATM usage.
Refunds for any ATM immediately back into your account, added bonus features with the Platinum account if you deposit enough each month, and no account fees. Use the servo ATM, use the pub ATM, and don't worry about the ridiculous fees, it's all coming back to you!
Easily the best bank I've ever dealt with, as previous switching from Westpac, Macquarie Bank was a breath of fresh air. Their signup process was stupid simple, the product offers great features especially for travellers and I love how easy their support team are to deal with. For simple enquiries I can even just send them an email. They also offer the best mobile and desktop banking of any bank I've ever seen, cannot rate or recommend them any higher. I've already converted over 3 other friends and my entire family.
Macquarie Bank are easy to contact, and have local staff available to chat. We used their transaction account as a travel account as they had the lowest currency exchange rates when we signed up, and we had no trouble overseas using our cards anywhere. The app is easy to use and understand, and there was no monthly ongoing fees or minimum to deposit to keep it going.
The best customer call centre I have ever dealt with, for any product. Every time they have been helpful, able to solve any issues, offer solutions, and it's so quick and easy to get through to them. None of those stupid 'press 1 for..., press 2 for..., press 157 for...'
Macquarie is professionally run, committed to wealth creation. It's easy to transfer thousands at the touch of one button. Most other banks need tokens and other kiddy like acts to facilitate action.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.