Macquarie Bank are easy to contact, and have local staff available to chat. We used their transaction account as a travel account as they had the lowest currency exchange rates when we signed up, and we had no trouble overseas using our cards anywhere. The app is easy to use and understand, and there was no monthly ongoing fees or minimum to deposit to keep it going.
The best customer call centre I have ever dealt with, for any product. Every time they have been helpful, able to solve any issues, offer solutions, and it's so quick and easy to get through to them. None of those stupid 'press 1 for..., press 2 for..., press 157 for...'
The only limitation with Macquarie Bank is that they don't have a physical building in Canberra. Otherwise, the only service works well and I am satisfied with the customer phone service. The bank also has the facilities that are use by our financial advisor, which works well. The fees are not high, nor are the interest rates, although they are marginally higher than our other bank. I would recommend Macquarie Bank to others.
Good bank in some areas. Very slow to clear funds. No debit cards on accounts. Security improving. Generally slow. Physical branches are virtually non-existent. The cash management account is superb from the point of being able to add lots of details on payment fields which really helps when tax time comes. Other banks fall down heavily here. It is built for the investor. Thanks Macquarie.
I've been with Macquarie Bank ever since they incorporated as The Australia Bank Ltd. That must be 50+ years. They have been more than I could expect from a bank. I feel very comfortable with my Cash Management Account. I earn interest on my every day funds an I've never paid a a single bank fee. I recommend Macquarie as high as the rankings go + one!
I have banked with Macquarie for over 20 years. In the last decade they have become more and more bureaucratic to the point that 'your security' and 'compliance' have become bywords for BAD customer service. My list of complaints is too long to itemise here, but I now get way better service from my high street ANZ branch. If it wasn't for the fact that we have to change over 40 direct deposits I would dump Macquarie in a flash. In 20 years they have gone from being one of the best to one of the worst.
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