Very good bonus interest rate & easy to earn bonus rate. Always able to speak to a real person if I need to ring them. If I get put on hold first it's only for a very short time. Professional, friendly & helpful. This is an online bank account so you need to be able to access internet, which most people can.
Overall I am very satisfied with products and customer service. The online banking option is easy to navigate and very up to date with current credits and debits. There is always someone helpful for phone questions. It would be great to have an actual branch in my hometown but all my banking is done remotely.
No branches. Credit Card entries take days to show up on Internet Banking. An hour to get thru via phone, the only possible way to contact them. It isn’t 1970.
Takes over eight hours to make a bank to bank transfer. Hang up on you after 25 minutes on hold, moving away from Me bank ASAP. Don’t use them!
Online banking frequently crashes leaving customers with no access to their money. Customer service is close to non existent. No branches and I can’t get through on the phone. Typical online response is a generic "we are sorry for your inconvenience“. No Apple Pay or Oslko
Best bank I have ever had! Would never change back to the one of the big banks. Best decision I ever made for my banking needs.
Although this bank has no suburban branches, i am still able to perform all my necessary Banking online without any delays.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.