Members Equity (ME) have great products. You get a discount on your home loan if you are a member of certain superannuation companies. You also get bonus interest on a savings account if you do 4 on-line transactions per month on your everyday account. It's a win-win for everyone.
This is a cracking all round online bank. And they pay the charges at ATM's owned by belligerent banks who rip off other users.
Because my account was locked whilst they verified my identity, I’ve had to ring 3 X in one week and was on hold FOR OVER AN HOUR EVERYTIME. The locked my account on Sunday, same day I sent through and completed all verification requirements. It’s now Thursday and they still haven’t looked into my account yet. I was told up to 3 business days. I have had to cancel doctors appt because I can’t access my own money. I will be ceasing my business with this low rate bank
Great on saving no account keeping fees cool designer bank cards easy way to bank transfer an save
I don't need to go into a branch unless I have a cheque so having a fee free, online account that lets me use any ATM then refunds the cost to do so is perfect. The online accounts are easy to navigate, I can name my accounts anything I like, use different icons to easily identify what account is what. I seem to be able to create multiple savings accounts from my one transaction account which helps me to save my money for different things very easily. Customer Service is great, although a little delayed as getting through to them by phone is hard, so it needs to be via a secure online channel. They always reply though and have helped with the very few queries I have.
ME is a low cost bank without excessive fees. Customer service is located in Australia, but they often have problems with their website and app.
Convenient, simple, no fees, and I mean NO fees, not even when you take money out of the random servo ATM that costs $6. They always refund the fee if you have to pay. Only thing they really need to improve is being able to edit automatic transfers instead of having to delete them and reenter them every time you have to update it.
Constantly on hold for over 30 minutes, as a customer with 2 home loans and several daily transaction and savings accounts. I’ve had enough and re-financing elsewhere at considerably better rates. Only problem is conveniently I can’t get through to obtain a discharge form… I’ll try the ombudsman. Will never go near them again, after so many negative experiences it’s not funny. bye!
ros include competitive interest rates in both loans and savings, digital banking services, and ethical and responsible banking with good customer service. Cons include their limited physical presence (I live in Brisbane where there is no longer a branch). And limited international services.
I really enjoyed moving over to me bank. At first, not having access to a branch once we moved from Melbourne was a bit annoying, but the no fee ATM usage makes up for it for sure. I rarely have to deposit cash anyways.
They do a good job but are a bit slow in responding to requests made on line.
They have always sorted out any problem that I have and have even gone above and beyond to investigate any issues I report.
Pro No fees for every day banking. Con Mainly online banking as only one bank in Adelaide.
ME BANK CUSTOMER SERVICE IS ALMOST NON EXISTENT & HAVE A ZERO CAREFACTOR FOR CUSTOMERS
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