Convenient, simple, no fees, and I mean NO fees, not even when you take money out of the random servo ATM that costs $6. They always refund the fee if you have to pay. Only thing they really need to improve is being able to edit automatic transfers instead of having to delete them and reenter them every time you have to update it.
Constantly on hold for over 30 minutes, as a customer with 2 home loans and several daily transaction and savings accounts. I’ve had enough and re-financing elsewhere at considerably better rates. Only problem is conveniently I can’t get through to obtain a discharge form… I’ll try the ombudsman. Will never go near them again, after so many negative experiences it’s not funny. bye!
ros include competitive interest rates in both loans and savings, digital banking services, and ethical and responsible banking with good customer service. Cons include their limited physical presence (I live in Brisbane where there is no longer a branch). And limited international services.
I really enjoyed moving over to me bank. At first, not having access to a branch once we moved from Melbourne was a bit annoying, but the no fee ATM usage makes up for it for sure. I rarely have to deposit cash anyways.
They do a good job but are a bit slow in responding to requests made on line.
They have always sorted out any problem that I have and have even gone above and beyond to investigate any issues I report.
Pro No fees for every day banking. Con Mainly online banking as only one bank in Adelaide.
ME BANK CUSTOMER SERVICE IS ALMOST NON EXISTENT & HAVE A ZERO CAREFACTOR FOR CUSTOMERS
As a long-time customer of ME Bank I have finally reached my limit - we have had several fraud attacks and the customer service experience from ME has been the absolute worst. They truly do not care about the safety of your money and will do the bare minimum in assisting you with stopping further fraud or getting your money back. You will never speak to the fraud team directly or be given sufficient information on how the fraud occurred in the first place. I had to call them every day to get an update on the case. Even then, they did not think to cancel any pending transactions that I couldn't see in my online banking access with each representative having a different answer on how the fraud occurred every time I called. ME Bank has never been successful in returning the stolen funds I have always had to go directly to the company that the fraud was processed through myself - which should be ME's job anyway. How was I able to get the company to return my funds but my bank was unsuccessful? The only thing that ME was competitive with against other banks was their low-interest rates which are now just as high as any other bank. Oh and the legal requirement for a formal complaints process? Non-existent. I still have not had a response to my internal complaint lodged to them and have escalated this to the Australian Financial Complaints Authority.
Have been with ME for a couple years now. Their phone app is very limited and they don’t use Osko or PayID so good luck transferring money to another bank in a hurry. Unbearably slow. And frustratingly so. I’ll be closing my account with them sometime this year.
I’ve been with ME for over 10 years but since they were taken over by bank of Queensland their customer service and account management has deteriorated badly. I’ll be moving my banking elsewhere. Very disappointed.
I like it as their fast to get thru when I had a problem. Lovely staff to talk to
Great interest and good ethics
I am overall fairly satisfied with the ME transaction account. I appreciate that 1c from every payment I make is donated to the Breast Cancer foundation. I also like that ME Bank refunds any ATM fees that I encounter. My only issue is that the online banking app is very buggy.
Initially, I was very happy with ME Bank which supported the community services sector but became less trusting when it was taken over by Bank of Queensland. I have had dealings with Bank of Queensland in the past and I found their processes to be very old school.
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