If you like no interaction with customer service and can live with an online account, ME is for you. There are no fees, it is easy to set up an account and the app is good once you have your head around how to access information.. Customer service is definitely lacking with this bank. I was so fed up with the long waiting times on the phone, I resorted to sending online emails. I requested to close an account that has a $0.00 balance. I can see they read my message but, has not actioned it.. Home loans have also been a sticking point, I have requested to refinance my loan due to the interest drop. They were happy to go so far but, now I am required to call.. I can't seem to receive a payout figure but, getting someone on the other end of the phone is just as difficult.
I have been banking with ME for last 7 years- everything has been Ok up until now. Since BOQ has acquired them for 1.3b , I can’t get a Bank cheque deposited at BOQ or Westpac branches . Too bad I’m left in hole . How could you do this to your very good customers . This little pig Bank went - We We Wee all the way home
Where is the summary of interest tab? I know I can trawl through my statements with a calculator and pencil but perhaps if ME wants to improve you could make it easier for your customers. Error message saying I had exceeded my daily limit of Pay Anyone but I had not made ANY Pay Anyone transactions.Called custoemr care who tried their best but were unable to help so I just had to wait till the next day which meant I did not meet the commitment I made to pay someone. My reputation tarnished by ME poor systems. Tax deducted from interest (if TFN not provided) is bundled in with the interest figure - not shown as a separate line item. The sneak peek function on the mobile app was removed without notice. Where is the communication? Then it was restored. Invisible accounts. If I have 3 accounts and want to Transfer Between My Accounts the 3rd account is invisible on the android mobile app. You cant see it. The transfer still works but you just cant see the account. If I have 4 accounts you cant see the 4th account. If I want to pay my friend on the web I use Pay Anyone. If I use the Android app its Pay Someone. I dont care if its Anyone or Someone but just make it the same. Where is the attention to detail? No account balance shown after each transaction on mobile app No ability to add, modify, delete function for future dated transactions on mobile app Awful and unhelpful transaction descriptions. Accurate? Probably but helpful or intuitive? Nope When adding an new Pay Someone it checks the BSB but it doesnt recognise several banks eg ING, Macquarie bank and ME. Yes thats right when I add my friends account to pay them into their ME bank account the mobile app says This Bank is Unknown. There is whole bunch of login, timeout and website issues but I have better things to do now that provide free business analysis and bug detection services for ME, and ME wont do anything about it anyway as they will be told there is a system freeze due to the BoQ takeover so its all moot anyway. Good bonus interest BUT be careful as its only IN PERSON card transactions that count, online purchases do NOT count towards the 4 transaction requirement for bonus interest ME is a low grade, junior bank and I wish them luck but they are still in beta. If its any consolation you are still better than Comm bank.
Literally the worst service of any bank I’ve dealt with . Lost card , 3 weeks wait. Call them up , that’ll take 3 days , the call will drop out several times and they won’t call you back . The app is horrendous. Nil features and as basic as it comes . The only positive of banking with me is as the home loan rate , but now there not the lowest and have merged with BOQ why would you ?
I've been banking with ME for at least 15 years. Their products have generally been good. However, if you're banking a cheque with ME be prepared for an extraordinarily long wait for the funds to clear. On the Monday 1st February, I deposited a cheque from NSW RMS (a motor vehicle registration refund) into my Everyday Account via the Post Office. On 6th of February the funds had not cleared so I contacted ME Bank and was informed that the cheque should clear by Tuesday 9th - 8 days! On the Tuesday the funds still hadn't cleared so I called ME again. Their reason this time was that they only have the "cheque clearance people come in twice a week" and that cheques take ten days to clear. I'm sorry but ten days to clear a cheque? This is 2021. ME Bank may be a 'small' bank in the scheme of things but really need to lift their game if they want to remain competitive.
I joined ME Bank because of their competitive savings interest rates, which have unfortunately reduced quite a bit recently as they have at almost every bank. It is no longer the most competitive rate, so I've moved. Their app needs serious work, and is always experiencing dropouts. I'm currently on the phone with customer service trying to close the account. I've spent an hour on hold so far, wish me luck!
They can’t set up an account to save themselves. I set up a joint account with my partner. His profile and set up was seamless. Mine appeared to have been corrupted and for some reason was set up under account details I’ve never been provided Customer service was incompetent, it’s been over a month and I’m still waiting on it being fixed in ‘a couple of days.’ No way of paying bills, transferring funds or generally banking unless I ask my partner to do it for me. l assume this is what it was like for women in the 1950s. Worst bank I’ve ever dealt with, never bank with them.
Very good bonus interest rate & easy to earn bonus rate. Always able to speak to a real person if I need to ring them. If I get put on hold first it's only for a very short time. Professional, friendly & helpful. This is an online bank account so you need to be able to access internet, which most people can.
I found their customer service to be "sluggish" to the point of being unworkable. This is way before I started my coercive practices, "to get things done". When I did start tightening the screws to "get things done" - they all flipped out, stone walled the escalation of the resolution of the issues they were causing me, and closed my account. This was wound up maybe 8 or 9 years ago. Every couple of months, since then, I get an email from them, telling me a Bpay payment, from an account I don't have, to a business I don't trade with, has failed. I used to call them about this, and after telling them the previous information, meaning there are no accounts, they would ask me for the account numbers, the secret password, etc., I would tell each and every one of them - these numbers and accounts no longer exist, and you're going to have to go in on the email address your sending these messages out too. And they would trot out the same old, same old excuses, "I can't do that from where I am", to which I would direct them with, "Well put it into the hands of some one who can, who is in the area, where they can do it." And nothing ever gets done. Probably 100 - 120 calls, and 8 or 9 years later, nothing is fixed, nothing is done, and the emails keep coming. When I look at the other user reviews - always starting with the lowest rating, which reveals systemic and managerial and staffing issues, the problems ME Bank causes their other customers, are similar to mine. The reviewers, most are general, but there are themes, and details about shifty practices the ME Bank don't want people knowing about. https://www.theguardian.com/australia-news/2020/may/01/customers-angry-as-me-bank-slashes-amount-they-can-withdraw-from-home-loans choose rating: Lowest. https://www.productreview.com.au/listings/me-members-equity-bank?sortBy=ratingLowest https://www.productreview.com.au/listings/me-bank-online-savings?sortBy=ratingLowest https://www.productreview.com.au/listings/me-bank-home-loans?sortBy=ratingLowest https://au.indeed.com/cmp/Me-Bank/reviews?fcountry=AU&sort=rating_asc https://mozo.com.au/rate-and-review/me/bank-account-reviews I cannot recommend them for anything.
Overall I am very satisfied with products and customer service. The online banking option is easy to navigate and very up to date with current credits and debits. There is always someone helpful for phone questions. It would be great to have an actual branch in my hometown but all my banking is done remotely.
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