I've been banking with ME for at least 15 years. Their products have generally been good. However, if you're banking a cheque with ME be prepared for an extraordinarily long wait for the funds to clear. On the Monday 1st February, I deposited a cheque from NSW RMS (a motor vehicle registration refund) into my Everyday Account via the Post Office. On 6th of February the funds had not cleared so I contacted ME Bank and was informed that the cheque should clear by Tuesday 9th - 8 days! On the Tuesday the funds still hadn't cleared so I called ME again. Their reason this time was that they only have the "cheque clearance people come in twice a week" and that cheques take ten days to clear. I'm sorry but ten days to clear a cheque? This is 2021. ME Bank may be a 'small' bank in the scheme of things but really need to lift their game if they want to remain competitive.
I joined ME Bank because of their competitive savings interest rates, which have unfortunately reduced quite a bit recently as they have at almost every bank. It is no longer the most competitive rate, so I've moved. Their app needs serious work, and is always experiencing dropouts. I'm currently on the phone with customer service trying to close the account. I've spent an hour on hold so far, wish me luck!
They can’t set up an account to save themselves. I set up a joint account with my partner. His profile and set up was seamless. Mine appeared to have been corrupted and for some reason was set up under account details I’ve never been provided Customer service was incompetent, it’s been over a month and I’m still waiting on it being fixed in ‘a couple of days.’ No way of paying bills, transferring funds or generally banking unless I ask my partner to do it for me. l assume this is what it was like for women in the 1950s. Worst bank I’ve ever dealt with, never bank with them.
Very good bonus interest rate & easy to earn bonus rate. Always able to speak to a real person if I need to ring them. If I get put on hold first it's only for a very short time. Professional, friendly & helpful. This is an online bank account so you need to be able to access internet, which most people can.
Overall I am very satisfied with products and customer service. The online banking option is easy to navigate and very up to date with current credits and debits. There is always someone helpful for phone questions. It would be great to have an actual branch in my hometown but all my banking is done remotely.
No branches. Credit Card entries take days to show up on Internet Banking. An hour to get thru via phone, the only possible way to contact them. It isn’t 1970.
Takes over eight hours to make a bank to bank transfer. Hang up on you after 25 minutes on hold, moving away from Me bank ASAP. Don’t use them!
Online banking frequently crashes leaving customers with no access to their money. Customer service is close to non existent. No branches and I can’t get through on the phone. Typical online response is a generic "we are sorry for your inconvenience“. No Apple Pay or Oslko
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