The customer service at Newcastle Permanent is second to none. There are plentiful customer service people meaning you don't have to wait long. Many of their products and accounts are free of charges. Their online saving account is the best product I have found for saving quickly, efficiently and fairly. No penalty for withdrawing money, 5% daily interest paid monthly and no account keeping fees. You can't beat that!
I have several accs n wouldn’t go anywhere else i get the best return n highest interest rates
Newcastle Permanent is a great building society they are very trustworthy and always helpful and don’t charge any unnecessary fees
I only use Newcastle permanent for savings accounts, but I've found it so easy to open and manage my account. I don't like making phone calls so I was glad to not have to call anyone to open an account, and they provide great interest rates.
Staff always greet you in a welcome friendly manner. Nothing is too much effort.
Newcastle permanent is fairly good esp over the phone explaining and getting me through steps to work out how to with Technology on phone. NO help few times I have been scammed, unfortunately.
Pros - They will tell you if they have another product that would better suit your needs, great customer service, they have a large variety of products including insurance, great online banking and easy to use, have been with them for approx 40 years, no hidden fees or charges. Cons - Branches are only in the Newcastle area, some accounts do not gain interest if there have been any withdrawals that month, limited number of cheques before you have to pay for them.
If there are any problems they get it sorted within one business day. I'm always kept up to date with new changes.
Great customer service and very easy, but secure, online transaction process.
Newcastle Permanent have the most local branches and are open on Saturdays. Their staff are always friendly and helpful. Their home loan rates are not the best though.
The interest rates arent as competitive as they used to be but my other everyday account is with them so I havent bothered changing.
The building society is easy to access and the staff are willing to spend the time needed to explain any questions I have on any of their products.
this building society is GREAT love it great customer service
Bonus variable rate is available for the first four months.
Bonus rate for the first 4 months from account opening
Intro bonus rate of 5.25% for balances up to $1,000,000 for the first 4 months, reverting to 3.25%. Minimum deposit of $50 and no withdrawals.
Enjoy a bonus rate when you deposit at least $1000 per month with the AMP Saver Account.
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