Friendly & helpful regardless of your banking needs . Go the extra mile if required. Interest rates are competitive but could be better.
Newcastle Permanent have many friendly staff who go out of there way to help with anything that you need from them. Sorting quickly through your needs and introducing you to a specialist if needed.
Awesome customer service. Good security measures in place. No branches outside of Newcastle and therefore withdrawal fees are common when using an ATM unless you use a Westpac ATM machine. Government guaranteed. Would like a higher interest rate.
Newcastle Permanent has the most genuine, caring, friendly and knowledgeable staff of any financial institution. Team this with their outstanding products and you have THE best building society ever. NPBS can't be beaten on customer service, and they can't be beaten on products!
Newcastle Permanent Building Society is 50 years old. I have banked with them for many years, the staff know you by name and service is first class. You are not a number you are a person.
Everything was fine until I discovered you get better rates if you live on the North Coast. So much for looking after their loyal Newcastle customers. The special rates out the front of their Taree and Forster branches are better than what they offer in the Newcastle area. It hardly seems fair. So much for looking after our town.
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