The incentive saver with St. George is seamless and easy to navigate. It holds you accountable to your savings goals as if you withdraw from the account, you lose interest for that month that you could’ve gained. There are no hidden fees and the bank are transparent and helpful. The only downfall is online banking and mobile app are often out of service.
I work for public hospital. Currently have salary packaging and novated lease. Have a 2nd highest credit rating. Earn a 6 figure salary, with approx 65% outgoings. Credit card application took over 2 weeks to return as declined (which during this time, St George kept asking for documentation which was already submitted in the initial submission). Took continuous phone calls to finally find out that St George does not assess salary packing + the tax free component of novated lease as income (by the way, also found out that St George did not look at half of the key documents which I had submitted). That is approx $20k of income that St George refuses to consider as income. This is even when it is clear the income is indicated in my bank statement as being received on a regular basis. Credit rating hit, plus a waste of time. Imagine if you are applying for a home loan? $20k less per year would equate to considerable amount of borrowing power. My advice is, if you work in a public sector, where you have taken on salary packaging (this is not salary sacrifice, which St George keeps thinking what this is), I would avoid. Unless you do not mind risking borrowing way less than what other banks may offer you (for a home loan) or getting declined for credit cards. My opinion is, St George assessment or verification team needs education and training.
I applied for an unsecured loan through st.George .. I have been banking with them for over 10 years and have successfully paid off a $25k loan over 5 years with them on a fixed HIGH INTEREST RATE .. I applied again for less money as I needed the funds for surgery , and was given an ‘ conditional approval ‘ , after verifying both of my incomes they then declined me, but gave no communication to let me know I was declined. This was a huge blow as I had very high hopes that a bank I trusted and banked with and have borrowed from before could do this, I will no longer be banking with St.George, and I’ll make sure that the next 10 people and so on know about their poor communication and lack of compassion and gratitude for their most loyal customers. I have nothing but 0 out of 5 stars to give this institution.
I like St George Bank because it takes special care of its members. The term deposit rate offered was very competitive compared to the big 4. The pros is that their customer service is excellent and i honestly do not have any negative points about this bank.
A few years ago I took out a car loan with St George. A few years in I lost my job and found it difficult to make repayments. Rather than contacting and threatening me, St George took the time to understand me and presented me with some options. The customer service was exceptional and they really took their time to understand my situation. I was treated respectfully and with dignity at all times and they worked hard to resolve the situation with me. I can't recommend St George more highly. If you're looking for an ethical bank that cares about their customers, then I highly recommend St George.
I have only recently joined St George Bank, but I am very impressed so far. The customer service I have received has been excellent, and the rates are competitive.
As I only have the one account with St George which is the everyday savings account, I can't really comment on interest rates etc. I have had my everyday account with St George for over 5 years now and I don't get charged a monthly fee for it as long as a certain amount goes in on a monthly basis. I have always had excellent customer service with St. George.
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