It's a bank that does what it needs to. We have access to online banking and there is a store close to where we live. Currently it has taken two weeks to obtain a new card when this had to be cancelled which is not ideal. We have been with this bank for a long time so we essentially know what we are getting.
I receive a carer pension and my particular account doesn't attract fees for pensioners. I used to be with The Commonwealth Bank of Australia and used to charge massive fees if a direct debit was applied to my account and the funds weren't available, that's the main reason I no longer bank with them.
Since switching to Westpac I've had fantastic customer service. When I first got online banking they gave me a follow up call to make sure I was doing alright. When signing me up for the account another staff member played with my young children so that I could focus and understand everything about it. Would definitely recommend.
Westpac doesn't dishonour direct debits as long as account in credit by close of business, whereas my previous bank dishonoured direct debit if money not in account first thing in morning. This means if you have forgotten direct debit, you have time to rectify.
I like Westpac due to their customer service. I never have lengthy waiting times when I need to call them or see them in the branch. The instant payment to other banks such as NAB is convenient when going out to dinner with friends and splitting the bill.
Westpac is very easy to deal with. Online banking options are very straight forward. In person bank tellers are helpful. Phone banking is also very easy to use. I have banked with Westpac for 15+ years, wouldn't change.
Westpac is reliable and, most importantly in the current climate, secure. I really appreciate their customer service. I have had problems with lost credit cards and they have responded quickly and efficiently to my problem. The low interest offered by their term deposits is annoying, but largely not of their doing.
Great bank. Easy banking app but there is no Westpac branch near me so I have to travel an hour if I can't do something on my banking app.
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