7.8 / 10

based on 3423 Bank of Queensland banking product reviews as rated by Mozo community

Bank of Queensland bank accounts

Bank of Queensland is Australia's fastest growing retail bank, and has come a long way from its origins as a regional Queensland bank. BOQ today boasts a wide array of banking services and 200 branches around Australia. Bank of Queensland aims to give you greater control over the management of your finances and offers everyday banking products including credit cards, home loans, term deposits, savings accounts and bank accounts.

Bank of Queensland offers the following bank accounts

Rates and fees verified as correct at 01 August, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Account fee Payment options Interest rate
Day2Day Plus Account

$0.00

Google Pay, Samsung Pay

0% p.a.

Reverse Charges Account

$4.00

Google Pay, Samsung Pay

0% p.a.

How are Bank of Queensland bank accounts rated?

Mozo users have rated Bank of Queensland bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
Bank of Queensland bank accounts
Overall
7.8/10
Price
Features
Customer service
Convenience
Trust

692 Reviews

Recent Bank of Queensland bank account reviews

Bank of Queensland Bank Account
Overall 2/10
Basic Banking

Banking with BOQ is like going back to the stone age. They keep promising to upgrade their internet banking and mobile app technology but have failed for 2 years running. My wife and I have shared bank accounts, but she cannot see changes I make to our joint account on her internet profile, like future bill payments etc. If it wasn't so hard to restructure our financial structure, we would have moved to another bank a long time ago. If you like basic - this is your bank. If you like sophisticated intelligent systems to manage your finances I would recommend looking elsewhere.

Read full review

Banking with BOQ is like going back to the stone age. They keep promising to upgrade their internet banking and mobile app technology but have failed for 2 years running. My wife and I have shared bank accounts, but she cannot see changes I make to our joint account on her internet profile, like future bill payments etc. If it wasn't so hard to restructure our financial structure, we would have moved to another bank a long time ago. If you like basic - this is your bank. If you like sophisticated intelligent systems to manage your finances I would recommend looking elsewhere.

Price
7/10
Features
6/10
Customer service
7/10
Convenience
1/10
Trust
2/10
Less
Jamie, Queensland, reviewed 10 days ago
Bank of Queensland Bank Account
Overall 1/10
Would not recommend BOQ

Money banked into my account on 12/5/2021 still not cleared today 16/5/2021 who gets the interest on this ?? Where is my money on these days ?? BOQ phone app is very poor can hardly ever get on to use it as it keeps logging out ??

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Money banked into my account on 12/5/2021 still not cleared today 16/5/2021 who gets the interest on this ?? Where is my money on these days ?? BOQ phone app is very poor can hardly ever get on to use it as it keeps logging out ??

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Irene, Queensland, reviewed 25 days ago
Bank of Queensland Day2Day Plus Account
Overall 10/10
Great Bank and Awesome people to deal with overall

Customer service was fantastic, very quick and happy to answer any questions I had. Not sure about problems but I never had any so I wouldn't know. Very Friendly and understanding Trustworthy and knowledgeable Flexible and efficient

Read full review

Customer service was fantastic, very quick and happy to answer any questions I had. Not sure about problems but I never had any so I wouldn't know. Very Friendly and understanding Trustworthy and knowledgeable Flexible and efficient

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Watch, Queensland, reviewed 3 months ago
Bank of Queensland Bank Account
Overall 2/10
Could be great... if they cared.

Bank of Queensland excels at providing great customer service. But that is the only place they excel. They're consistently 5 to 10 years behind on the implementation of new technology. They have been promising to implement NPP/OSKO for five years, and have not provided one update on the progress of this, despite thousands of enquiries on social media. (The same copy and paste response to every single enquiry.) BOQ could be one of the best banks, but their reluctance to adopt new technologies and platforms leaves them in their competitors' wake. BOQ elects to pursue purchasing new ledgers of financial companies, such as VIRGIN and ME Bank, rather than spend the money on updating their services, which have remained the same since the early 90s. As a former shareholder, and employee - I would not recommend this bank to anyone.

Read full review

Bank of Queensland excels at providing great customer service. But that is the only place they excel. They're consistently 5 to 10 years behind on the implementation of new technology. They have been promising to implement NPP/OSKO for five years, and have not provided one update on the progress of this, despite thousands of enquiries on social media. (The same copy and paste response to every single enquiry.) BOQ could be one of the best banks, but their reluctance to adopt new technologies and platforms leaves them in their competitors' wake. BOQ elects to pursue purchasing new ledgers of financial companies, such as VIRGIN and ME Bank, rather than spend the money on updating their services, which have remained the same since the early 90s. As a former shareholder, and employee - I would not recommend this bank to anyone.

Features
1/10
Customer service
7/10
Convenience
1/10
Trust
1/10
Less
Grant, Queensland, reviewed 4 months ago

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