Bank of Queensland bank accounts

Banking with BOQ is like going back to the stone age. They keep promising to upgrade their internet banking and mobile app technology but have failed for 2 years running. My wife and I have shared bank accounts, but she cannot see changes I make to our joint account on her internet profile, like future bill payments etc. If it wasn't so hard to restructure our financial structure, we would have moved to another bank a long time ago. If you like basic - this is your bank. If you like sophisticated intelligent systems to manage your finances I would recommend looking elsewhere.

Money banked into my account on 12/5/2021 still not cleared today 16/5/2021 who gets the interest on this ?? Where is my money on these days ?? BOQ phone app is very poor can hardly ever get on to use it as it keeps logging out ??

Customer service was fantastic, very quick and happy to answer any questions I had. Not sure about problems but I never had any so I wouldn't know. Very Friendly and understanding Trustworthy and knowledgeable Flexible and efficient

Bank of Queensland excels at providing great customer service. But that is the only place they excel. They're consistently 5 to 10 years behind on the implementation of new technology. They have been promising to implement NPP/OSKO for five years, and have not provided one update on the progress of this, despite thousands of enquiries on social media. (The same copy and paste response to every single enquiry.) BOQ could be one of the best banks, but their reluctance to adopt new technologies and platforms leaves them in their competitors' wake. BOQ elects to pursue purchasing new ledgers of financial companies, such as VIRGIN and ME Bank, rather than spend the money on updating their services, which have remained the same since the early 90s. As a former shareholder, and employee - I would not recommend this bank to anyone.