7.7/10

Based on 3497 Bank of Queensland product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

Bank of Queensland bank accounts

Bank of Queensland is Australia's fastest growing retail bank, and has come a long way from its origins as a regional Queensland bank. BOQ today boasts a wide array of banking services and 200 branches around Australia. Bank of Queensland aims to give you greater control over the management of your finances and offers everyday banking products including credit cards, home loans, term deposits, savings accounts and bank accounts.

Bank of Queensland offers the following bank accounts

Rates and fees verified as correct at 24 July 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Everyday Account

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

How are Bank of Queensland bank accounts rated?

Mozo users have rated Bank of Queensland bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

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Bank of Queensland bank accounts customer reviews
Overall
7.8/10
Price
7.3/10
Features
6.8/10
Customer service
8.1/10
Convenience
7.7/10
Trust
8.0/10
Based on 720 Bank of Queensland product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent Bank of Queensland bank account reviews

Bank of Queensland Everyday Account
Overall 9/10
They take pride in their work and customer service

They take pride in their work and customer service.

Read full review

They take pride in their work and customer service.

Price
8/10
Features
8/10
Customer service
10/10
Convenience
8/10
Trust
10/10
Less
Judith, Queensland, reviewed 4 months ago
Bank of Queensland Everyday Account
Overall 1/10
Mixed feelings about the BOQ.

The new “Everyday Account” can only be accessed using the new myBOQ app. Existing accounts (Day2Day Plus) do not show up in the app and BOQ say they never will. The new mobile app (myBOQ) is night and day compared to BOQ Mobile. There is no desktop site for myBOQ accounts and the staff can’t help you in branch with myBOQ accounts. Basically if you only ever transact on mobile and never use a desktop site and need no support, this will do fine. However, I like to be able to log in to the desktop site and perform transactions on a bigger screen and be able to perform other tasks like exporting transactions or statements to review spending against and build a model out of my own data. BOQ just doesn’t give that level of flexibility. I can’t make them my daily driver for this reason. They should merge the two “systems”. Make “legacy” accounts available in myBOQ. Make a desktop site for myBOQ or enable those accounts for internet banking somehow and ensure branch support for those who want it.

Read full review

The new “Everyday Account” can only be accessed using the new myBOQ app. Existing accounts (Day2Day Plus) do not show up in the app and BOQ say they never will. The new mobile app (myBOQ) is night and day compared to BOQ Mobile. There is no desktop site for myBOQ accounts and the staff can’t help you in branch with myBOQ accounts. Basically if you only ever transact on mobile and never use a desktop site and need no support, this will do fine. However, I like to be able to log in to the desktop site and perform transactions on a bigger screen and be able to perform other tasks like exporting transactions or statements to review spending against and build a model out of my own data. BOQ just doesn’t give that level of flexibility. I can’t make them my daily driver for this reason. They should merge the two “systems”. Make “legacy” accounts available in myBOQ. Make a desktop site for myBOQ or enable those accounts for internet banking somehow and ensure branch support for those who want it.

Price
10/10
Features
5/10
Customer service
1/10
Convenience
1/10
Less
Luke, Queensland, reviewed 4 months ago
Bank of Queensland Bank Account
Overall 7/10
Great to deal with as privately run by individuals

BOQ is run by private owners, so you do get more personalized service I find. Rates are competitive and they are honest if they can't help you or get a better rate. Only downside is they can be hard to access where we live, branches are changing or closing.

Read full review

BOQ is run by private owners, so you do get more personalized service I find. Rates are competitive and they are honest if they can't help you or get a better rate. Only downside is they can be hard to access where we live, branches are changing or closing.

Price
6/10
Features
6/10
Customer service
7/10
Convenience
3/10
Trust
6/10
Less
Christine, Queensland, reviewed 4 months ago
Bank of Queensland Bank Account
Overall 1/10
Hopeless, couldn't care less BoQ

We have phoned Bank of Queensland 8 times today trying to get correct and consistent information regarding the process of a Deceased Estate. I have been hung up on at least 4 times, given conflicting information by different service (truly a misnomer because there is NO service) agents, wasted over 3 hours of time and been sent a Claim of Assets form via email that does NOT download. Despite the call centre supposedly being open until 8pm, we have now been told that no-one is available from the Deceased Estate team to help us. Shame on you Bank of Queensland for making a difficult time more stressful and upsetting than it ever should be.

Read full review

We have phoned Bank of Queensland 8 times today trying to get correct and consistent information regarding the process of a Deceased Estate. I have been hung up on at least 4 times, given conflicting information by different service (truly a misnomer because there is NO service) agents, wasted over 3 hours of time and been sent a Claim of Assets form via email that does NOT download. Despite the call centre supposedly being open until 8pm, we have now been told that no-one is available from the Deceased Estate team to help us. Shame on you Bank of Queensland for making a difficult time more stressful and upsetting than it ever should be.

Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Tracy, Queensland, reviewed 4 months ago
See all bank account reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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