I was with Bankvic however have changed to one of the big 4 banks. Their bank app needs an upgrade also it breaks down many times. They would not negotiate my rate with me at all as I had a few products with them and the customer service is very poor. I would highly recommend that you stick to the big 4 banks. I feel that Bankvic have become incompetent with their staff not knowing the answers to basic questions and my time on the phone is at least 30-45 min.
I believed my bank details had been hacked as a scammer wanted details (not provided) and then threatened that there would be $100 cancellation fee (what for?) would be taken out of my account. Rang bank (20+ minute wait...all our operations are busy at the moment etc.) who told me I had 2 options..to change password and/or cancel my debit account. Idid both. Waited in excess of one week for card to come...probably Postal service problem. Week after the Visa was activated I was advised my monthly mobile charge had been declined. Had no phone...don’t have a landline. Worse was to come! I got a FANTASTIC deal from Essendon Mazda Car Dealership for a new car. ( Thanks for great service, Andrew) To secure deal had to give a $1000 deposit. That transaction was declined. Apologised to Essendon Mazda. Complained to bank. New card would be sent out. It was. Yesterday, I personally went to bank at Brandon Park to activate card and THEY kindly did transaction to Mazda. Today I shopped.....visa card chip error! Went to another shop and the tap and go thingy worked but not when I put in my card to enter PIN number. I have had the misfortune to ring Bankvic card service at least 3 times ...waiting time in excess of 20 minutes. Only one that beats them in waiting length is Centrelink. I have found out that again my deposit for Essendon Mazda car hasn’t gone through. Hope they are forgiving and keep may fantastic deal. One problem card is forgivable, twice is not.
I moved to BankVic not long ago and have been delighted since. They are so friendly and helpful, internet banking is easy to use and you can always speak to somebody compared to others that use more automated services. It feels as though they are speaking to you and the old tradition that the customer is important. I am so pleased to be a bank box customer!
They used to be good when they were the Police Credit Union, with no fees and excellent customer service. Then they changed to BankVic and became just like the big banks and we just became a number.
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