Zero customer service. 2 hour wait time for simple security code activation. Two weeks later tried the call back thing, that was an hour late by which time I was back at work ( they do call when it's convenient for them) spoke to customer service person with broken english ( I'll call him a DELTA) who was either ignorant, stupid or god forbid telling the truth when he told me that such a massive organisation such as BBL doesn't have a dedicated complaints department. I'll be joining a Credit Union.
Part of this bank is ‘UP Bank’. A card was sent to me and they have confirmed there is an account however I have absolutely no dealings with any of these banks so worried about fraud and they apparently have no contact number only email contact so I have no way of finding out what is going on. Very stressful.
The main con that I would have is that I don't really understand what their products are, do or fees, interest and things like that. If I go into the bank itself they explain things to me, but still sometimes I get embarrassed that I don't understand so I just not and agree. It needs to be in more laymen's terms sometimes. But I have been with them for 20 years, so I guess they can't be that bad! Recently I had a big payment taken out from the bank that I had no idea about, but they said they do it every year, although it's news to me! But I can't argue the point can I? Other than that they are very friendly when I call or go into the branch, and the monthly interest payments are pretty good! Considering I'm very budget conscious, it's a payment I can keep up with. I am just in the middle of trying to get some extra help from them, but still not happened yet, so have to wait and see!
Service always polite and professional and no long queues. Help and information timely and products explained clearly and simply with never a sign of hard sell. Fifth one tried over the years and satisfied at last.
I love that Bendigo Bank is a community bank. I might get slightly less bonus interest than other banks but this bank puts its profits back into the community, which I prefer. There are now branches virtually wherever I need them, and my local branch is open on Saturday mornings, which is amazingly convenient. When I call up I get to speak to a person pretty quickly, and any of my queries are always solved quickly and easily. I've tried all the major banks over the years but none have measured up to Bendigo Bank.
This is by far the best bank I've been with.....their services are exceptional.....varied, competitive , and of high quality and standards....the best thing is their customer service which is second to none....they always make me feel valued....I truly can not sing Bendigo's praises loud enough
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