Ripped me off by overcharging me for insurance and ONLY paid it back once they were caught out by the royal commission!
Commonwealth bank simply has terrible customer service. Not only is it hard to get in touch with them, but when you do, the staff is generally rude. Most problems are actually caused by the untrained staff themselves and this is abysmal, considering the huge profit margins they must be running at, by refusing to pass on rate cuts to the customer. Terrible service by Commonwealth Bank.
I have a great relationship with CommBank, they are always helpful and never push products that we do not need. They are my first stop for any banking products I may need.
I took car insurance for my new Tesla X online yesterday. Today I had to call and confirm some details to activate. I liked CBA car insurance as I have had my accounts with them for 20 years, and they were interestingly half the price than other insurers. I was waiting for the catch. I rang to give the info (granted it was 5:25pm), only to be told "we are not offering you insurance as you are not "exceptional", no explanation. Not sure what this means, but the girl was chewing gum as she said it. We don't have our mortgages with CBA, but have done all other banking with them forever. We will make a move to Bendigo this week, let's hope they are still small enough to see us for real people. I was so insulted - how about spitting out the gum and trying to pretend that we are all just people. I guess half price insurance and faceless staff, you get what you pay for.
I like the Commonwealth Bank because I have had all my banking with them, they have always been very helpful to me and my family.
The loan was easier to secure because I had been with them for a very long time, however all the hidden fees and interest rates have made me regret my decision to go with them.
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,276.58 including fees.
Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 4.45% would cost $33,516.53 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 6.99% would cost $36,528.67 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 5.19% would cost $34,320.13 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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