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Commonwealth Bank customer reviews

Overall rating
7.2/10
Price
6.4/10
Features
6.3/10
Customer service
7.4/10
Convenience
8.0/10
Trust
7.4/10
Based on 39795 Commonwealth Bank reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent Commonwealth Bank customer reviews

  • Commonwealth Bank Smart Awards Credit Card

    Good for rewards points for the first four months

    Good for rewards points for the first four months

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    Eaowyn, New South Wales, reviewed about 13 hours ago
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  • Commonwealth Bank Fixed Rate

    Poor customer care, service and acknowledgment

    Struggle to get a representative to contact us back. Nothing has ever been done in a timely manner or with respect

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    Elodie, Western Australia, reviewed about 13 hours ago
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  • Commonwealth Bank Smart Access

    Truly amazing

    They have always been reliable, helpful, caring, willing to lend a hand and a listen. No question is a problem for them. Always available to chat as well when you need to get in contact with them.

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    Shae, Victoria, reviewed about 13 hours ago
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  • Commonwealth Bank NetBank Saver

    It's good enough for what I need it for

    I do like commonwealth bank and find the app extremely easy to use compared to watching my partner do things on his phone with his bank. I feel commonwealth is good for what I need it for (personal loans and savings accounts)

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    Emily, Victoria, reviewed about 13 hours ago
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  • Commonwealth Bank Term Deposit

    Poor interest rates

    I found products , services , very good the down side is there other places with slity higher interest rates other than that there excellent

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    Scott, Queensland, reviewed about 13 hours ago
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  • Commonwealth Bank Personal Loan

    Commonwealth bank has always been professional

    Commonwealth bank has easy to apply for loans with great rates and very easy to get..excellent five star bank for all types of loans

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    Jasmine, Western Australia, reviewed about 1 month ago
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  • Commonwealth Bank Home Insurance

    CBA Claims are a disgrace.

    We have had CBA insurance for many years on several properties. They have been great at receiving our annual premiums. Unfortunately their claims department is a disgrace. I was on hold for several hours. I have explained clearly our claim in writing and provided as much information as possible. I have now spent around 20 hours in total trying to make a claim. Despite asking for a single contact 6 different people have now made contact without any assistance to date.

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    Colin, Victoria, reviewed 3 months ago
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  • Commonwealth Bank Car Loan

    More ethical responsibility upon loan specialists

    I took out a car loan at 18 years old which was one of the worst financial decisions I have made in my life so far. Considering my naivety I was hungry for the loan immediately and did not have the knowledge or understanding of this kind of decision. When choosing my loan I was not given appropriate advice. The attendant I spoke to at Commbank didn't offer advice as to whether a fixed or non-fixed rate would suit my loan best and instead advised me to "just pick whatever, it doesn't matter". It did hugely matter and I ended up with a very small initial loan bloated into an out-of-control sum of money I cannot pay back for another 5 years as per the terms of my loan. I still use commbank for my everyday banking but I would say their loan system is ethically problematic and more financial counsellors should be available, particularly for young people without much banking experience.

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    Neave, New South Wales, reviewed 9 months ago
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  • Commonwealth Bank Car Insurance

    Very easy to deal with

    Have always been with Commonwealth Bank for all my insurance needs and banking as well and have never had any issues, Commonwealth Bank are very easy to deal with..

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    Debra, Victoria, reviewed 12 months ago
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