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Commonwealth Bank customer reviews

Overall rating
7.4/10
Price
6.5/10
Features
6.4/10
Customer service
7.5/10
Convenience
8.1/10
Trust
7.5/10
Based on 46992 Commonwealth Bank reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent Commonwealth Bank customer reviews

  • Commonwealth Bank Credit Card

    It's Australia' biggest Bank. Guarantee by the Gov

    It's Australias biggess Bank. Guranteed by the Government and has great products and Services

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    Ken, Victoria, reviewed 18 days ago
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  • Commonwealth Bank NetBank Saver

    Thief's

    Don't really like any banks. They are theifs. Overcharging, fees, interest rates etc Want to know what you want to withdraw your money for. It's none of their business it's my money.

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    Toni, South Australia, reviewed 18 days ago
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  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <60%) (Wealth Package)

    Please shop around

    I would suggest shopping around. I went with one of the big 4 because it was a trusted brand and I have had nothing but trouble. Constant miscommunication - due to a bank error I missed out on a fixed portion of my loan. They take no accountability for their mistakes and except you to just deal with it.

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    Jess, Victoria, reviewed 18 days ago
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  • Commonwealth Bank Smart Access

    Accessible, friendly, helpful and efficient.

    I like that I can be connected to a customer service operator in this country when I need assistance and they are always very friendly and helpful. The online netbank is extremely user friendly and I am able to access what I need.

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    Julie, Queensland, reviewed 18 days ago
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  • Commonwealth Bank Unsecured Personal Loan (Variable)

    At least help us out with ATM fees

    Overall I'm not too happy with the banks in general. I think they are greedy and don't offer much incentives

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    Justin, Western Australia, reviewed 2 months ago
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  • Commonwealth Bank Term Deposit

    Best for customers service

    I love this bank because of how l am treated

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    Jonathan, Victoria, reviewed 4 months ago
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  • Commonwealth Bank Car Loan

    More ethical responsibility upon loan specialists

    I took out a car loan at 18 years old which was one of the worst financial decisions I have made in my life so far. Considering my naivety I was hungry for the loan immediately and did not have the knowledge or understanding of this kind of decision. When choosing my loan I was not given appropriate advice. The attendant I spoke to at Commbank didn't offer advice as to whether a fixed or non-fixed rate would suit my loan best and instead advised me to "just pick whatever, it doesn't matter". It did hugely matter and I ended up with a very small initial loan bloated into an out-of-control sum of money I cannot pay back for another 5 years as per the terms of my loan. I still use commbank for my everyday banking but I would say their loan system is ethically problematic and more financial counsellors should be available, particularly for young people without much banking experience.

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    Neave, New South Wales, reviewed 6 months ago
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  • Commonwealth Bank Car Insurance

    Very easy to deal with

    Have always been with Commonwealth Bank for all my insurance needs and banking as well and have never had any issues, Commonwealth Bank are very easy to deal with..

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    Debra, Victoria, reviewed 9 months ago
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  • Commonwealth Bank Home Insurance

    Do not take home insurance with commonwealth

    Warning to others, worst customers service never dealt with.

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    Sunny, Queensland, reviewed 9 months ago
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  • Commonwealth Bank Smart Access

    Great banking experience

    Commonwealth are continually delivering excellent services with confidence.

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    Gordana, Victoria, reviewed over 7 years ago
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