I was treated very poorly for a customer of 40 years. Terrible customer relations. Had to stand to speak to a consultant with other customers within a few feet listening to all my private banking details.
The service was unbelievably efficient and excellent. The staff are amazing especially the home loan specialist Melinda at pacific fair Gold Coast branch. We have been banking with Suncorp for thirty years but their service does not compare to the service received at the commonwealth.
When ever needed bank always help me . Only the issue was even bank Didn’t know that someone open sub account on my main account ans use credit card which was shame. But once they notice they really nicely resolve the problem. And make sure always to check with me regard any big transactions if it is genuine or not. Overall it is been 12 years I am with my own bank .
ATMs often out of order, branch staff try to guide me to use ATMs when trying to conduct personal banking and allow me to use teller staff when I insist!
Ripped me off by overcharging me for insurance and ONLY paid it back once they were caught out by the royal commission!
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