I have been with the Commonwealth for over 10 years and everything they do for me is amazing. From setting up loans to saving accounts. If I have any trouble they always take the time to help me and sort it out. Customer service is one of the best I have had in any businesses.
The online banking is simple and easy to use. Pros for the goal saver is the high interest rate. The only con would be that you do not get the bonus rate if you withdraw from the account.
Shit telephone customer service, waited more than one hour and then it got disconnected....managed to take a screenshot, wish I can upload that
Due to lack of staff have to join long queues outside. This is not conducive to ease of banking. Needed to change some money. Could not get into the bank due to size of queue. Went to National Bank and walked straight in. Have no complaints with customer service once inside bank. Issue is getting in to receive customer service.
I HAVE BEEN WITH THE COMMONWEALTH SINCE I WAS 5YEARS OLD WHEN I JOINED AT SCHOOL. THAT IS WHEN THE BANK HAD PEOPLE GO TO SCHOOLS TO ENJOURAGE CHILDREN TO SAVE. IT IS A PITY IT IS NOT DONE NOW.
Overall I think Commonwealth Bank is pretty great. Their app is easy to use, there are branches everywhere and whenever I have had to deal with them they are really friendly and helpful. The only negative is the seemingly large fluctuations in my super balance. Downwards fluctuations, which isn't ideal.
Ease of use of banking app is very good and offers assistance/help where needed. Can remove notifications easily. Savings interest rate poor and have too many conditions to reach top saving interest.
I love CommBank because it is so reliable and convenient. The app is just amazing and I can easily transfer funds between accounts or to people with no issues. What I dislike about this bank is that I have been a loyal member for over 5 years and my interest rate has remained the same. I have also never been contacted about rewards or offers which is disappointing.
Low savings rate- not that uncommon at the moment but no incentives for better rate. Poor rating. Convenient- can transfer between savings, everyday account & credit with no lag. Fair rating. Set up in person many years ago- friendly, not pushy, informative. Good rating.
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Minimum deposit of at least $250.
Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Minimum deposit of $200 and no withdrawals in the month.
Bonus rate for first 3 months, reverting to 0.15% rate after
Increase balance by at least $300 in the month
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