Like most banks ING are quick to increase interest rates when there is a cash rate change but very slow to decrease. You have to threaten to leave them in order to get a rate reduction. Customer service is good, usually don't have to wait too long when calling them and they are always friendly and helpful.
ING offers a competitive, user-friendly experience. With low overheads, a high savings interest rate, and innovative and fun saving features, they are great.
Most banks eat away at your balance with fees and charges. In the 10+ years I've been with ING I've received more benefits back than I've ever paid to them.
I love ING! I have never had a problem with them. The term deposit is super convenient for me and they had really competitive interest rates.
It was amazing, I had barely any interest to pay back.
Very good option at the time. However, not proactive with better options later on.
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