ING customer reviews

ING Bank Account

Don't fall for their promotional offers.

I went for a promotional offer and the number of hoops you have to jump through to qualify makes it rather ridiculous and just too easy to miss the mark. Downright rogues just like any other bank.

ING Savings Maximiser

Bonus interest doesn't get paid

ING can't be trusted in paying the bonus interest on your Macimiser account. The Bonus is only paid if the end of the month balance is more than last month but it looks at the lowest amount on the last day of the month not the closing balance at the end of the last day of the month. It is a rip off and they are getting as greedy as the big banks. Time to change banks!

ING Car Insurance

Worst possible service

If you are ever in a situation to make a claim, this is the worst insurance to have. Do not recommend at all. I was involved in a car accident over 4 weeks ago. My car was in the holding yard for 2 weeks. In third week it was towed to the mechanic. Two weeks later, the mechanic has still not quoted the work. Just called the ING assessment centre, they can't say anything because they have no idea what needs to be done. Almost 5 weeks and we have not moved anywhere. I have no car, I have no way of getting around. Pathetic, ridiculous and the last thing you want. after being in a car accident. Nobody really cares. Will never go with ING again and will advise everyone I know not to even consider it.

ING Unsecured Personal Loan (Fixed)

Very very bad new look rate check

Very bad service with new look I don’t like. Different credit score

ING Home Insurance

Not sure if reliable

Haven't made claim yet, it is cheaper premium but insurances are not reliable as u can found yourself uncovered.

ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package)

The worst bank i have ever dealt which says a lot!

Without doubt the worst bank i have ever had to deal with. I have been trying to get a mortgage discharged for 2 weeks and despite several follow up calls I: 1. Cannot get any manager to call me regarding my account 2. They have not moved on sending the information to the solicitors to get the paperwork complete. I have had to follow them up DAILY to make sure they are doing their job but despite this still cannot get anyone in a senior position to take a phone call. Do not bank with ING if you value your sanity.

ING Orange One Low Rate Credit Card

Just do it

It’s simple and thoughtful and unlike other banks it doesn’t have branches so you go to the post office it’s just been the best bank ever

ING Term Deposit

Go orange with ING.

Have been with ING for a while. They started off with very competitive rates for savings accounts however have cut the rates a few times as time goes on, still giving them the edge over other banks but making them slightly less appealing. They don't have a physical store and the wait times can be frustrating when you are on the phone trying to get something sorted so I normally just use the 'contact us' on the app and send an email query. The card is great to have for rebates when travelling as any fees you get charged will be credited back. Overall a good bank.

ING Travel Insurance

Dodgy insurance.

Please stay away from this scam travel company. They will find any stupid reason to cancel your claim, just any stupid reason which is even not related to travel insurance. Please avoid.

ING Orange Everyday

Awesome

The best bank I have ever had

ING Car Loan

Charles is fantastic - a great embassador for a great bank.