based on 4556 ING banking product reviews as rated by Mozo community

ING home loans

ING is the world’s leading direct savings bank and is wholly owned by ING Group. It has held an Australian banking license since 1999 and in that time has become Australia’s most recommended bank with over 1.5 million customers and counting.

ING has financed more than 475,000 home loans Australia-wide so you can sleep easy knowing that you’re getting expert assistance that’s suited to your borrowing needs, whether you’re a first home buyer, investor or refinancer. Plus, in 2021 ING took out the lauded title of Mozo's Home Lender of the Year, alongside three other Mozo Experts Choice Awards for Home Loans.

What home loans do ING offer?

Rates and fees verified as correct at 27 October, 2021. Other information correct at the time of writing. Advertiser disclosure.

Fixed Rate Home Loans

If you’re in the market for a fixed rate home loan that doesn’t skimp on flexibility, the offers from ING could be what you’re after. The Fixed Rate Loan lets you lock in a rate from 1 to 5 years and make repayments on a fortnightly or monthly basis. Loans are available from $50,000 and you’ll be able to borrow up to 95% LVR, meaning you can take out a loan with only a 5% deposit.

There are no application or ongoing monthly fees and you can make up to $10,000 a year in additional repayments without penalty. And if you combine your Fixed Rate Loan with ING's Orange Advantage home loan, you’ll receive a discount on the advertised fixed interest rates. There is also a rate lock feature available which can safeguard you against rising interest rates for up to 90 days prior to the settlement of the loan, but you’ll be charged a one off fee.

Home loan repayments calculator

years

Product Fixed 3 year rate Comparison Rate Service fee Upfront fee Monthly repayments

2.19% p.a.

3.64% p.a.

$0.00

$798

2.29% p.a.

3.66% p.a.

$0.00

$798

2.74% p.a.

3.77% p.a.

$0.00

$798

2.54% p.a.

4.65% p.a.

$0.00

$798

2.34% p.a.

4.16% p.a.

$0.00

$798

Variable Rate Home Loans

ING’s variable options have everything you’re looking for in a full featured variable home loan. There are two variable home loans on offer that are available from a starting amount of $50,000, and you’ll be able to make unlimited extra repayments and redraw as you please.

While you’ll be charged an annual fee for the Orange Advantage loan, you can make up for the cost by taking advantage of its money saving features including a 100% offset account and a split loan facility that rewards you with interest rate discounts.

Home loan repayments calculator

years

Product Rate Comparison Rate Service fee Upfront fee Monthly repayments  

2.49% p.a.

2.52% p.a.

$0.00

$299

2.90% p.a.

2.93% p.a.

$0.00

$299

2.94% p.a.

2.97% p.a.

$0.00

$299

2.24% p.a.

2.27% p.a.

$0.00

$299

2.24% p.a.

2.27% p.a.

$0.00

$299

Go to site

2.94% p.a.

2.97% p.a.

$0.00

$299

3.85% p.a.

3.87% p.a.

$0.00

$299

3.92% p.a.

3.94% p.a.

$0.00

$299

4.30% p.a.

4.32% p.a.

$0.00

$299

2.89% p.a.

2.92% p.a.

$0.00

$299

2.39% p.a.

2.42% p.a.

$0.00

$299

4.00% p.a.

4.02% p.a.

$0.00

$299

Fixed Package Home Loan

Home loan repayments calculator

years

Product Fixed 3 year rate Comparison Rate Service fee Upfront fee Monthly repayments  

2.09% p.a.

3.61% p.a.

$0.00

$299

Go to site

2.19% p.a.

3.64% p.a.

$0.00

$299

2.64% p.a.

3.75% p.a.

$0.00

$299

Variable Package Home Loan

Home loan repayments calculator

years

Product Rate Comparison Rate Service fee Upfront fee Monthly repayments  

2.54% p.a.

2.89% p.a.

$299.00 yearly

$299

2.99% p.a.

3.33% p.a.

$299.00 yearly

$299

2.95% p.a.

3.29% p.a.

$299.00 yearly

$299

2.29% p.a.

2.64% p.a.

$299.00 yearly

$299

2.29% p.a.

2.64% p.a.

$299.00 yearly

$299

Go to site

4.07% p.a.

4.39% p.a.

$299.00 yearly

$299

2.99% p.a.

3.33% p.a.

$299.00 yearly

$299

3.95% p.a.

4.27% p.a.

$299.00 yearly

$299

4.50% p.a.

4.82% p.a.

$299.00 yearly

$299

2.94% p.a.

3.28% p.a.

$299.00 yearly

$299

4.20% p.a.

4.52% p.a.

$299.00 yearly

$299

2.44% p.a.

2.79% p.a.

$299.00 yearly

$299

ING home loan features in a glance

Image of coins

Everyday round up feature

If you have an Orange Everyday account, you’ll be able to take advantage of the round up feature. This rounds up your card purchases to the nearest $1 or $5 and directs the difference towards paying off your Mortgage Simplifier or Orange Advantage loan balance.

Award icon

Split and save

If you can combine your Orange Advantage home loan with a Fixed Rate loan, you’ll receive a discount of 0.10% on the advertised fixed rate. Plus, the fixed rate home loan application fee will be automatically waived.

Free icon

Free ATMs

You can withdraw funds from any ATM in Australia for free when you have any ING home loan and an Orange Everyday transaction account. You’ll also receive a rebate on fees from international ATMs (within 5 business days), as well as international transaction fees.

How are ING home loans rated?

Mozo users have rated ING home loans on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-loans
ING home loans
Overall
Price
Features
Customer service
Convenience
Trust

750 Reviews

Recent ING home loan reviews

ING Home Loan
Overall 1/10
ING don’t allow any flexibility with YOUR money!

ING used to be OK. Now they are bad. Don’t use them. I have been with them for 5 years and never missed a loan repayment. My home has gone up in value but they won’t let me draw out the equity. I am a good customer, but they are losing me now. Like many other people I know! If you want flexibility with your own equity. DO NOT use ING. If you want a bank that will help you with investment options DO NOT use ING. Take it from me they are the worst bank out there. I am changing banks. Don’t make the same mistake as me!

Read full review

ING used to be OK. Now they are bad. Don’t use them. I have been with them for 5 years and never missed a loan repayment. My home has gone up in value but they won’t let me draw out the equity. I am a good customer, but they are losing me now. Like many other people I know! If you want flexibility with your own equity. DO NOT use ING. If you want a bank that will help you with investment options DO NOT use ING. Take it from me they are the worst bank out there. I am changing banks. Don’t make the same mistake as me!

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Charles, New South Wales, reviewed about 1 month ago
ING Mortgage Simplifier
Overall 1/10
Great product on face value, terrible service

Communication is ING's down-fall and for that, they have completely lost my trust. Their service and mechanisms to receive it are appalling (no case continuity, repeated requests to send the same documentation, new consultants every call despite the 1 application, and generally long wait times in comparison to competitors). I've lost count the amount of times I've had to chase ING for advice or an update, which is so disappointing. I've finally made the decision to re-finance my loan with another institution after 1.5 years and I was gobsmacked how much of a breeze a loan application can be (compared to how it was with ING). Unfortunately though, ING haven't changed and although my refinance has settled with my new financial institution, ING are experiencing 'longer than usual service times', so have actually failed to close my loan account more than a week after settlement (including taking another mortage repayment even though the security is no longer with them). And of course I had to contact them to follow up. Honestly have no words - just stay away. You can negotiate the product features with other financial institutions who actually want you as a customer.

Read full review

Communication is ING's down-fall and for that, they have completely lost my trust. Their service and mechanisms to receive it are appalling (no case continuity, repeated requests to send the same documentation, new consultants every call despite the 1 application, and generally long wait times in comparison to competitors). I've lost count the amount of times I've had to chase ING for advice or an update, which is so disappointing. I've finally made the decision to re-finance my loan with another institution after 1.5 years and I was gobsmacked how much of a breeze a loan application can be (compared to how it was with ING). Unfortunately though, ING haven't changed and although my refinance has settled with my new financial institution, ING are experiencing 'longer than usual service times', so have actually failed to close my loan account more than a week after settlement (including taking another mortage repayment even though the security is no longer with them). And of course I had to contact them to follow up. Honestly have no words - just stay away. You can negotiate the product features with other financial institutions who actually want you as a customer.

Price
5/10
Features
6/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Dan, Queensland, reviewed about 1 month ago
ING Orange Advantage (Package)
Overall 1/10
The worst bank i have ever dealt which says a lot!

Without doubt the worst bank i have ever had to deal with. I have been trying to get a mortgage discharged for 2 weeks and despite several follow up calls I: 1. Cannot get any manager to call me regarding my account 2. They have not moved on sending the information to the solicitors to get the paperwork complete. I have had to follow them up DAILY to make sure they are doing their job but despite this still cannot get anyone in a senior position to take a phone call. Do not bank with ING if you value your sanity.

Read full review

Without doubt the worst bank i have ever had to deal with. I have been trying to get a mortgage discharged for 2 weeks and despite several follow up calls I: 1. Cannot get any manager to call me regarding my account 2. They have not moved on sending the information to the solicitors to get the paperwork complete. I have had to follow them up DAILY to make sure they are doing their job but despite this still cannot get anyone in a senior position to take a phone call. Do not bank with ING if you value your sanity.

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Peter, Victoria, reviewed 4 months ago
ING Orange Advantage (Package)
Overall 1/10
Will not meet timelines. A joke of a bank.

Absolutely do not recommend. They took 6 weeks to decline WITH pre-approval, after repeatedly advising that I would have an answer within 2-5 days. Eventually they declined on 2 facts which were there the whole time - resell time and bushfire risk. Declined the day before the finance clause expired. Almost cost me the deposit. A total joke of a bank. Got the loan from a Broker within 7 days!

Read full review

Absolutely do not recommend. They took 6 weeks to decline WITH pre-approval, after repeatedly advising that I would have an answer within 2-5 days. Eventually they declined on 2 facts which were there the whole time - resell time and bushfire risk. Declined the day before the finance clause expired. Almost cost me the deposit. A total joke of a bank. Got the loan from a Broker within 7 days!

Price
2/10
Features
2/10
Customer service
1/10
Convenience
3/10
Trust
1/10
Less
Matt, New South Wales, reviewed 4 months ago
ING Mortgage Simplifier
Overall 1/10
Disgraceful and stressful.

Unreliable information. Late with legal documents. Don’t return calls. The list goes on.

Read full review

Unreliable information. Late with legal documents. Don’t return calls. The list goes on.

Price
4/10
Features
1/10
Customer service
1/10
Trust
1/10
Less
S, South Australia, reviewed 6 months ago

What do you need to apply for a ING home loan?

When you are confident ING is the right lender for you, signing up for one of their home loans is relatively easy and can be done online or offline. Before you get started, ensure you familiarise yourself with the details ING may require by scouring through our handy guide:

  • Completed Verifying Your Identity Form with accompanying identification documents
  • Rates notice
  • Statements for credit/store cards
Income details
  • Most recent payslips, Group Certificate or Taxation Return if you’re a salaried employee.
  • Self employed applicants will need to provide personal and business/company Taxation Returns and financials.

The purpose of the loan (i.e. new purchase, investment property or refinance) will generally determine what additional documents you may require. Some of these may include:

  • Contract of Sale
  • Bank account statements showing savings history
  • Completed application for First Home Owners Grant
  • Letter from Real Estate Agent conforming proposed/existing rental income or lease agreement
  • 6 month home loan statements (if you’re refinancing).

Home loan quick links