Great fees and rates.
Easy to use online great customer service when I've had to ring friendly staff never had to wait to long to get through when I've rang.
Unacceptable work/customer treatment of Account Closer team, that made a decision to close 2 family joint accounts without giving proper notice. Letter was posted but never received and no other communication in regards to the accounts was done. I can get SMS and emails from NAB regarding everything but not about their decision to block account. Letter was emailed on request on the day when accounts were blocked, no other help given. Internet banking personnel were not able to assist or give any information, the team that closed the account could not be contacted other then via email. Email was sent on Monday 26/07 and automatic reply received advising that someone should in be contact within 72 hours, but no one contacted me. Very frustrating experience. So I ended up unable to pay my bills, mortgage repayment was rejected and now I got penalised for no fault of mine. And yes, it was very embarrassing to be unable to pay $50 for my groceries when I have $3K sitting on account.
Watch your accounts.
Their customer service in branch is terrible as they are always trying to push customers to atm or try and sell insurance products.
I have the video to show my experience. I attempted to deposit money and the process took well over 20minutes. The lady didn't know what she was doing and was being directed by another staff member, on this particular day I had parked in the CBD and was due for a meeting. I politely asked if the employee giving direction could process my business since I was restricted for time. She ignored my request and became defensive. She ignored multiple requests to not use my time to train her staff and please process me. One note was slightly damaged and she insisted it would need to be checked and sent off which would require a form to be filled out. I agreed she asked for my licence and I noticed she wasn't wearing gloves I was and during Covid I try to restrict my contact thus I request I hold the licence for her to verify, she snorted at me and made it difficult to proceed. I held the licence for her and she simply didn't bother to tell me she was done until I asked if she still needed to see my licence, she said oh no. Bank teller wasted my time lied to me and after taking 10minutes to fill a form she claimed she lost all the information I had given her and that she would need to start again. Knowing full well I was pressed for time. Rude, controlling and egomaniac.
I have banked with nab over twenty years, i got scammed, nab was no help, there fraud assist team wiped me with no answer why, there security is pathetic and anyone that banks with nab will be scammed sooner rather than later, get your money out and go to a bank that cares about you.
Horrible experience setting up a new business account. Every time I called an operator would be requesting new details that weren't required previously, or weren't part of their email instructions. Been going back and forward for nearly a week and the account still isn't open. Horrible communication. Vague and everchanging instructions. Up to an hour on hold times. Almost at the point of closing all my existing accounts with NAB.
Overall good experience; unless it comes to a joint account. I had our family joint account blocked because my other half didn't provide some "very important" information. It was blocked without any notification been actually sent to myself. So I couldn't receive/pay/direct debited and the account was our main where all money were coming in and out. I ended up with no wages received and all my normal direct debit transactions were blocked which resulted in penalties. I submitted complaint and the only outcome what I got was their "sorry" which didn't help much at that time. So had to wait my husband to come home from late shift and give them a call and only next day account was activated again. Was very frustrated.
Always found the staff to be friendly and knowledgeable. Nothing ever appears to be too much trouble and I am kept informed of any new products that may be of interest.
I like NAB because: 1. My account was hacked into twice and they responded to me quickly and politely. They replaced the money taken on both occasions and changed my VISA card number. 2. NAB themselves contacted me about the second hack and dealt with the matter courteously and professional. 3. I've got the feeling that NAB are looking after my investments and I can't ask for anything more than that.
Online banks that force you to find a phone for security reasons drive me up the wall. I dont use a mobile phone all the time and find it tedious to find it just to change money. The NAB does not do this online and is much easier to use.
NAB you can't trust on the 6th March 2018 they sum how managed to tell Equifax that I had died. Equifax as you now is the credit rating people. I found this out on the 13th of April when I applied for a reverse mortgage. I couldn't get one because I have no credit rating and I am dead. I went to my bank branch and thought they could reverse this problem straight away they still have not fixed it. I am still waiting just be careful because this could happen to you.
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