Has a great fraud prevention department. The staff are always great when you need to deal with them. The app works well with no major issues.
I've been banking with NAB fir over ten years. Never had an issue. Easy to get in touch with customer service. Rarely any issues with online banking
Just all together an awesome and amazing bank
I have a savings account at the National Bank and I don't want to change it at the moment.
THE NAB IS THE BEST BANK I HAVE EVER BEEN WITH THE STAFF ARE VERY HELPFUL AND I WOULD NOT BANK WITH ANY OTHER BANK
The convenience and easiness of NAB’s online banking is perfect for what I require, I have a standard account and a savings account and it is extremely easy to keep track of my spends, I can even set saving goals. Where it starts to lack is the in person customer service or lack of staff is letting them down, I went in months ago to open a joint bank account, went through the whole process and was told they’d contact me to finalise, no contact, no joint bank account still. Waste of my time and I’ll have to make yet another appointment to see someone, if you ever can as every branch seems to be understaffed. You can call, but nobody really seems to have the answers either! If understaffed it must be hard for them, however if somebody makes an appointment I feel that you see their request through no matter how busy it gets, that is the point of making an appointment? I feel eventually I will move to another bank, I have been with NAB for 4 years and it has been increasingly getting worse.
I have always had excellent customer service when speaking with NAB staff. Online banking is a breeze and they offer Nab now Pay Later which is a great product!
I've been with NAB for many years and never had any issues. I changed to them after having few issues with ANZ. I like there are no monthly accounts fees or any other hidden fees I have come across. My accounts have been secure and I haven't had any unauthorised withdrawals or scams. I'm not aware of rates or member benefits, do either they dont have any or are not advertised enough yo existing customers. I rarely attend branches, so I can't rate those. ATMS appear plentiful and accessible and I enjoy that I can't access smart ATM features.
Always ready to help and great customer service
I’ve had no issues with my banking in NAB so far, the nab is very easy to use.
Whenever Mt husband and I have ever needed to contact NAB for any reason, they have always been more than helpful and accommodating. We started to struggle with credit card repayments during the pandemic and they were always more than kind and understanding about us rather than being judgemental, intimidating or pushy. I have always appreciated their customer service and have never said that about the bank we were with before them.
NAB has a very good customer service and fast transactions
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