Having had an account with NAB since I was a teenager - I find the online banking very easy to use, safe and efficient, no issues. - I was disappointed with their service when I was looking for a (very small) loan/credit to get me through a rough month - even as a long term customer they were not willing to help. For this alone I will not use their services and am looking to change banks.
Have had no issues with NAB, very friendly staff and helpful when I've had any issues. They talked me through the processes so I know what to expect with everything and helped when there was a possible fraud in my account.
I have been banking with NAB for years now and have never been anything but ecstatic with their services. They’re happy helpful and always willing and transparent in any communication. Couldn’t be happier.
Charges and fees are hidden and seem archaic. Never any follow up from NAB that we may have a better product that would be more suited to my needs. The reduction of available ATMs means we now have to travel further, which is near impossible for older people, for simple transactions.
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