NAB, one of the easiest simple banks i’ve ever dealt with. everything is very efficient. They’re customer service is impeccable and always happy representatives. Most things can just be done on the app. Never had a problem with them, so many beaches for convenience also. Can’t fault them.
I run a small business and since I changed my business banking over to Nab I am very satisfied with how they look after my business account. If my banking is low due to expenses or wages been paid out and a DD is taken out of my account. The Nab does not wack you with fees and penalties like the other bank did so. When making a payment to a new client account Nab will send an email asking if I am ware of the payment and bank no’s been paid into: I like Nab very much and their customer services is more than 100% they know how to look after there customers and especially small business banking. Thank you Nab A Happy Jan
I have been banking with the nab for about 10 yrs and they have been great.
When I have had a major problem with the bank, I have been horribly treated by the management declining to accept that his staff had done the wrong thing. Further exploration justified my complaint.
Great customer service always ready to help.
I have been using NAB as my main bank for over 60 years and have never had a problem with their service. They have a range of accounts available to suit most customers and their fees and charges are very competitive. Their staff are always ready to help if you have any issues and are available in a branch or online. I would recommend this bank to anyone who wants a mainstream bank for all their accounts.
Back 10 years or more Nab used to charge $10 account keeping fee a month for classic banking accounts but they later abolished all fees.
Great fees and rates.
Easy to use online great customer service when I've had to ring friendly staff never had to wait to long to get through when I've rang.
Unacceptable work/customer treatment of Account Closer team, that made a decision to close 2 family joint accounts without giving proper notice. Letter was posted but never received and no other communication in regards to the accounts was done. I can get SMS and emails from NAB regarding everything but not about their decision to block account. Letter was emailed on request on the day when accounts were blocked, no other help given. Internet banking personnel were not able to assist or give any information, the team that closed the account could not be contacted other then via email. Email was sent on Monday 26/07 and automatic reply received advising that someone should in be contact within 72 hours, but no one contacted me. Very frustrating experience. So I ended up unable to pay my bills, mortgage repayment was rejected and now I got penalised for no fault of mine. And yes, it was very embarrassing to be unable to pay $50 for my groceries when I have $3K sitting on account.
Watch your accounts.
Their customer service in branch is terrible as they are always trying to push customers to atm or try and sell insurance products.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.