NAB bank account reviews

They have no loyalty to their customers. No supported is provided when asked for and there have been many times when they said they would call back but did not.

Price   3 / 10

Features   5 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   4 / 10

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NAB has great customer service. As seniors we greatly appreciate the attention tellers give us when we bank and the tellers at NAB do just that. Tellers also stay at the branch for long periods of time so we can develop a relationship with them. I like how we get to know them and how they get to know us. Banking in branches makes me feel a lot more secure. My main complaint about NAB and other banking institutions in general is that safer banking options need to be more available. It is scary for seniors to use the normal ‘hole in the wall’ banking methods because it is so easy for thief's to knock us down and steal our withdrawn money.

Price   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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My family has been with NAB since the 60’s. The staff are helpful polite

Price   0 / 10

Features   0 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They are above average.

Convenience   7 / 10

Trust   7 / 10

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Overall I can't fault NAB. Customer service is a ten. When it comes to products like interest rates and term deposit I can't be in better hands. I left one of the top four Banks for the lack of the care factor with all of the above products. I would be the first person to recommend my family and friends to join NAB. I'm very impressed with the management and staff of the National Australia Bank. Keep up the great work.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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It is great not having charges to my account. It is also easy to transfer funds.

Price   8 / 10

Customer service   5 / 10

Convenience   10 / 10

Trust   8 / 10

Less

One of the best banks I've been with.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

Less

Everything is pretty good except their rates.

Price   1 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   8 / 10

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Excellent experience banking with them.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Signing up is super east and the customer service is good.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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I've banked with Nab for 20 years so it's more out of familiarity than a preference.

Price   2 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   2 / 10

Trust   2 / 10

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Too many staff changes. Need more staff during busy times.

Price   6 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   4 / 10

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In all my dealings with my bank they have been quick to solve the issue except on one occasion which took 2 weeks to solve when my card was hacked and IT had to re-register for phone and internet banking.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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They have a nice friendly attitude. I would recommend them to family and friends.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have never had a problem with NAB and I've been with them for over 4 year's. I have never heard anyone really rank the bank badly; it's a good bank.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   7 / 10

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