I noticed a long term mistake on their side that could cost me money as a result of their negligence. And asked them about it via internet banking account. My e-mail had a few questions. First they ignored the one they didn't want to answer. Then when I repeated the question they stopped replying at all. I am going to switch to another lender. Fingers crossed.
I really like Newcastle Permanent. Customer service is excellent and the Premium Line of Credit is a great product particularly for investors that are looking to invest and flip properties where the security is to be retained. This means that you don't need to continually apply for loans. The only downside in my view is that branches are not located in Sydney.
Was such an easy service. Helpful staff. Efficient.
Overall this is a good bank and good product.
Easy to deal with. Great rates. Don’t hassle you about their products or annoy you with phone calls. Haven’t ever had a problem with them so far.
The Newcastle Permanent is a strong, trustworthy brand that consistently offers lower rate home loans than the major banks. They do require a higher deposit to start with, and they also work out if you can service the loan more strictly than the banks, but I see these as positives - it means you're definitely not over committing yourself and can make your repayments even if your borrowing capacity is lower than the banks offer. The staff are always friendly too.
We went through a broker for the initial loan but when we have needed to use the local branch they have been very helpful.
Great personal service.
Great people and service.
Friendly staff and accessible physical banks as well as easy internet banking.
Newcastle permanent will guide you through applications. If they don’t think that you’re going to make their criteria, they will tell you before the application goes for approval so you do not end up with black marks against your credit score. I have dealt with other lenders in the past and they don’t care about this.
I'm a long time customer with Newcastle Permanent and I can say I am very satisfied.
A friend recommended NP to us 20 yrs ago and we have never looked back. It is the best and most reliable bank and we have been happy with them from day one of getting our mortgage. I will always recommend this bank to our friends and family.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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