Convenience and customer service and all well and good - but the bottom line is they don't match the smaller banks when it comes to investment interest rates. Baby boomers need a bank which offers great returns, not housing and personal loans.
I'm on the fence. Started using St.George for a joint account. The mobile app and the online banking site could be better. It's hard to find things compared to others e.g. CommBank. However, the bank itself is very efficient and helpful and the staff in the branches are pleasant and helpful. Using their Smart ATMs is a positive experience when the branch is closed and I've had no issues getting through on the phone. An overall decent product and positive experience but it's still early days!
St George used to be good, I have been with them for about 35 years. As a disabled pensioner, I get a fee free account (though I still have to pay if I use the wrong ATM) which has been handy, plus they used to have lots of small branches and ATMs all over the place. This was a big thing for me as I use cash a lot to help maintain my budget. I would weekly remove my weekly allowance and that way I could see how little I had left to budget better. Things started changing after they were bought by Westpac, slowly declining over the years, but they still had lots of easy to get to ATMs. Then I noticed less staff in the smaller branches which caused longer lines and wait times, but I stayed because of all the easy to access ATMs and small local branches. But recently they have been shutting down all the local branches and removing ATMs, now I am having trouble getting to the remaining ones as they are mostly in shopping precincts for a disabled person this makes it a big hassle getting to them and for me a painful experience (chronic pain sufferer) So I have been looking around for a better alternative which is ING. I can use any ATM without a fee, I get foreign currency exchanges without fees and better interest rate, this tops not being able to visit a physical branch. And besides, they have much better customer service.
I have never had a problem with St George/Westpac - except for once: they cannot easily change coins for notes. Other banks, such as the Commonwealth Bank, allow you to use counting machines, whereas St George insisted I count hundreds of dollars of coins manually, placing the coins into bags. In 2020, there must be a solution that helps customers count and cash-in their coins other than manual counting. The facility apparently exists for businesses; why doesn't it exist for the smaller customer? Are we not as valued?
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