St George Bank is an institution that goes the extra mile. The call centre staff, all in Australia, are pleasant, helpful, and know the bank’s products well. The internet banking web page is well designed, and easy to use. Last year, my account had money taken by persons unknown. St George Bank stopped my debit card immediately, and had the funds replaced within 5 days. They also emailed a $100 Woolworths voucher to me, to ensure that I had money to purchase food while waiting for my money to be replaced. As I am a pensioner this was extremely helpful. A Five Star Bank indeed!
Incompetent personal and waste of time as a result... Tried to open account online via website few times and because of many errors on the web-page had to call support. With help of support I was told that I registered an account have 2 options for my identity verification (first one is to visit office which was not the best for me during pandemic time and the second one - they will send to my address some docs for verification). I preferred not to visit office and started waiting for docs. Almost 2 weeks - no docs and no response. Visited office at Haymarket and spent half an hour there proving that I don't need a license for financial instruments trading if I am a sole trader and using my own money only. Finally account was established. On the next day I transferred some money to the account just for testing reason and was not able to send it back. Call to support and wasting of time again. They started claiming that I have to have a certificate for my business if I have ABN. I've got a confirmation only when I registered for Sole trader and all the information about ABN is available online. So I decided not to waste my time on this and asked to close my account and guess what??? I have to visit the office... again...
Just had the worst customer service experience of my life trying to get support from St George after their fraud department incorrectly suspended my account. They wouldn't do anything about it even though they had me on the phone and insisted I visit a branch. Since it's the weekend this means I have absolutely no money for the weekend. Not only were they completely unhelpful but they were also rude. I am now busy opening an account with another bank so that I can close my St George account on Monday.
St. George is owned by Westpac but has enough old familiarity to inspire trust and satisfaction with its service. You still feel wanted as a customer and not overwhelmed by advertising or gimmicks.
St George frequently keep me up to date with all my accounts, not only my Freedom account. They let me know when my home loan rate changes (for the better!) and provide me with information about new products that interest me.
This bank is like all the others, they say we are here to help you, but as soon as you have a run of bad luck and miss a payment or two, they come down on you without remorse and take your home away from you, yet businesses can owe them millions and they still wait, there's something very wrong with and unfair with the banks policy.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.