I have had my account since they were a building society but now... They’re too big now, and don’t really care about their personal customer service. Very impersonal, like all the bigger banks.
I was sold extra add ons that I didn’t need on a credit card about 3 years ago. There is lots of jargon and extra information that seems to be done in a way to confuse. Anyway I still have the credit card because I need one!
I found the whole team at Albury St George bank friendly, helpful and compassionate, the staff there are genuine, happy and take the time to get to know a customer. This is very good work practice as they gain the trust and loyalty of customers. Those customers are good with word of mouth recommendations. Excellent business sense, a customer may not be a millionaire however you never know who they know. I was blown away recently with their thoughtfulness and empathy concerning recent events. I know they have my vote and my business from this day forward. Thank you team: Amy, Kerrie, Tess, Cathy, Sharon, Jenny and quite frankly the whole team there at Albury. Sorry if I missed anyone.
Absolutely atrocious app, website, and customer support. Wasted hours trying to help my mother login to her online banking after St George mysteriously wiped her Android app and locked her out. Reps asked her if her phone banking password (created verbally) was numbers or letters and wouldn't authenticated her over the phone, asking her to go to a branch. These clowns don't deserve your money. Find another bank, nothing but problems with their phone and website for years.
They are very helpful, if you phone them there is no waiting for communication. Easy to understand what they explaining to you. Very happy with them.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.