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Commonwealth Bank is Australia's largest bank, with a history dating back to 1911. As one of the "Big Four" banks, it serves over 17 million customers and offers a wide range of banking services including everyday accounts, home loans, credit cards, and investment products.
Users can access services through the CommBank app with access to advanced features like Bill Sense, Spend Tracker, and Cash Flow View. Alongside its growth in digital platforms, CommBank also maintains an extensive network of branches and ATMs across Australia.
CommBank’s bank accounts are versatile, offering digital payment options, spend tracking, transaction notifications, security features and more.
No monthly account fee when depositing $2,000+ monthly or for under 30s
Advanced digital banking tools through the CommBank app
Cashback rewards on purchases with partner brands
Comprehensive security features including card lock/unlock
$4 monthly fee if eligibility criteria not met
$15 overdraw fee may apply
The CommBank Smart Access account gives customers access to digital banking features. The account truly shines through its integration with the CommBank app, offering sophisticated money management tools like Bill Sense for predicting future bills and Spend Tracker for categorising expenses.
While there is a $4 monthly fee, it's easily waived for under-30s or those depositing $2,000+ monthly, making it a good option for regular income earners and younger Australians.
The Smart Access account comes with physical and digital Debit card options, supporting all major digital wallets including Apple Pay, Google Pay, and Samsung Pay.
This account also comes with the addition of CommBank Yello benefits. Customers can get discounts, cashback and exclusive offers when they make more than five eligible monthly transactions from their Smart Access account.
Your selected bank accounts
Average performance
Anytime I’ve experienced having to speak to customer service, the people have been so informative and friendly.
i like it cause its so common so i can go literally anywhere to deposit or withdraw. also the most common amongst my friends and familt
The CBA has been my bank for many years. I have held many accounts with it, and I have enjoyed my association with the bank. As with most banking institutions the dependence upon internet banking can be a bit off-putting if you aren't that computer literate, but they do have an excellent customer service to assist their customers in this regard.
I using Commonwealth Bank because of their low fees and the convenience of their internet banking and app. I've had my account for over a decade without any issues, and their fantastic customer service keeps me coming back. Every time I've called their customer support, I've been greeted promptly and my problems have always been resolved effectively.
Commonwealth Bank has the friendliest staff, and great customer service. They don't offer a lot of additional product features such as rewards programs or other extras, yet they're a great basic bank for a bank account. The one con is that their in-store hours are rlly limited. They're open a few hours a day and a few days a week.
Commonwealth bank was the first bank I ever went to to open an account when I was 18. Besides the whole identification thing when you call into them cause some times my IDs and stuff just comes up with please see your nearest bank. But just because think that they have some lazy workers I still believe they are the best
I’ve been using the Commonwealth Bank Smart Access account for a while now, and here’s my take on it. ### What I Like: One of the biggest pros for me is how accessible it is. Commonwealth Bank has such a huge branch and ATM network, so it’s super easy to get to your money. Their CommBank app is also really impressive—it's user-friendly, and I love the budgeting tools and real-time spending alerts. As a student, the $4 monthly fee is waived, which is a nice bonus. Plus, the range of products and services they offer means you can manage everything from savings accounts to home loans in one place. ### What I Don’t Like: The $4 monthly fee could be a deal-breaker if you don’t qualify for a waiver, especially when other banks offer fee-free options. It’s also not the best account for traveling overseas—ATM and currency conversion fees can add up quickly. Some of their additional services, like international transfers, are also quite expensive compared to other banks or apps. ### Overall: If you want a reliable bank with great accessibility and an excellent app, Commonwealth Bank is a solid choice. Just be mindful of the fees, especially if you don’t meet the criteria for waivers or if you travel often. It’s definitely convenient, but it’s worth weighing up whether the fees are worth it for your situation.
I am very satisfied with the overall support, guidance, customer service and technology. It’s safe and user friendly. The team is always efficient.
Bit disappointing. Used to be a great bank but have seen a noticeable decline over the last few years. I have had my account hacked into on several occasions and has never once been flagged by the bank, only once I noticed in my transactions. Would be great to be able to setup multiple savings accounts for different things such as holiday, presents etc
To open a Smart Access Account, you must be at least 14 years old (18+ for joint accounts), have an Australian residential address, and open the account in your name.
The $4 monthly fee is waived if you:
or
CommBank offers fee-free withdrawals at its own ATMs and many other major bank ATMs across Australia.
The account includes real-time transaction notifications, card lock/unlock features, and protection against unauthorised transactions when you follow the recommended security steps.
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