I have been with Commonwealth Bank for years. I feel it's a dominant institution that provides a high level of app service but doesn't have easy access to phone support and immense distrust due to their company's past actions. I am transitioning away from Commonwealth Bank into a bank with more socially and environmentally conscious policies and investments. I no longer feel Commonwealth Bank aligns with my personal values.
I am not charged fees for my accounts , the app is easy to use. Convenient branch locations and friendly staff. They seem to have plenty of choice for accounts and loans etc. However I have never used any loan services as the interest rates are usually on the high side being a big bank.
I have an equity loan with commonwealth bank and if I have a question or problem I only have to ask and they could not be anymore helpful.
Comm bank is trust worthy . It has you in mind as a costumer. Interest is low. They have great representatives to talk to about everyday needs. It has over draft In times of need and special features like comm bank advance pay.
Although the commonwealth bank receives a lot of bad press, and many people I know g he ace changed to other banks, I have never used or seen the need to change to another bank, as I have always been more than happy with the banking service they provide, and find them competitively on par with the other major banks.
Convenient to use (ATMs available everywhere), great customer service, excellent app, awesome quick notifications.
I have been banking with the Commonwealth for many years and always find them friendly and helpful with my banking.
As one of Australia’s best known banks I feel a sense of security that I might not get from a smaller bank. Customer service has always been very reliable despite their online banking service being down on the rare odd occasion.
CBA are only interested in profits but they do have some good staff.
The accessibility is excellent and the customer service is amazing.
Thank you for solving my problem. I was a little disappointed because I couldn’t connect with the Commbank team through email and also, calling them from overseas was also an issue. Also, I was trying to reach to them for a month but then I received a call back and they solved my issue. Thank you thank you team. Regards , Raj Kiran
Have been a loyal customer since early 1950's and watched this bank's service progressively dissipate. Now you have to stand in a queue for over 20 minutes, or make a damn appointment to get to talk to a staff member. I recently wanted to remit $ 25.00 to another account and told the fee was $30.00. This bank has just reported a nett profit of $8.8 billion. It's motto is GREED! People today accept this because they don't know any better.
Have had this basic transaction account forever and even though it does not pay a high rate of interest (and I knew that and I believe everybody does) it has been very convenient to use. Use it with a debit card for grocery shopping and account update and transaction deals are very quick, reliable and good - no lag in time unlike some other banks. I have tried and friends and family have had problems with. Good responsive easy to use website and excellent customer service (Australian operated and good). ATM and branch networks extensive for ease of use. Can and have recommended this product to friends and family too.
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