I’ve been with Commonwealth Bank my whole life and have no desire to switch any time soon. I feel my privacy and money are well protected by this bank, the app and website are easy to use, and customer support is friendly and reliable. Transferring money is quick and there are a lot of options to do so. The only downside is the random fees they don’t give you much of an answer for, these are only typically between $0.10 - and $2.00 which is worth the convenience of everything else.
Trusted bank. l have been with them 13 years and have had no problems. Just keep branches open, people like to talk face to face, and keep all in Australia.
To be honest the only thing I like about Commonwealth Bank is the app. I really dislike the hours the bank is open, 10am till 4pm weekdays - this means the normal working person can only go to the bank on a lunch break. Considering how many other banks are out there especially since there are banks offering no fee accounts, I don't even know why I'm still with Commonwealth Bank. I will most likely be changing banks soon, in this day and age most banks have a good app which is the only reason I am with CommBank.
CBA has been a part of my life for over 30 years, that says it all!
The attitude if you call in is "how can I help you?" and every time they certainly do. I am far better off financially going with the advice I have been given.
I have never had any issues with them, always had support available and the options and features they provide are excellent.
As a larger and well known bank, Commonwealth gives a sense of trustworthiness and stability. One feature I particularly appreciate is their option to capitalise on your savings without having to pay account fees.
A name that you can trust, but they need to do more in the innovation space to retain customers.
I like this bank because it has all the basic products I need. I use the online saving account and everyday account. Both are very good. I also use the Commonwealth Bank application. I can't think of any cons. I am happy with Commonwealth bank products and customer service as well.
I have been using this bank for more than 30 years I do not think of any cons side for this bank
Absolutely awful. They have ZERO international or overseas support if you're locked out of your account. Their mobile app wasn't even available in the US when I had to fly there because of the pandemic and they wouldn't accept any non-Australian numbers in their form so I couldn't update to my new phone number after that. Then they proceeded to lock me out of my account so I don't have access to my money because I no longer have access to the Australian number I haven't had in over a year. Again, all because their faulty and limited system couldn't even update my number. The only online support they have is an automated chat client that you have to be logged in to access, so if you're unable to make international calls or log into your account then you're completely without any service whatsoever.
I like that they leave me alone and don't push me into changing to different accounts
This bank has alway looked after us through the years, easy to talk too, patient and always respectful.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 102 bank accounts in the Mozo comparison engine.
Compare more bank accountsMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
