I've been with CBA for a long time mostly out of habit. I think they were a good bank for me as a student due to their low/no rates offer on savings if you didn't withdraw money - it was a good incentive to not touch your savings. As I've grown up, I've found them a bit less convenient and Im not sure the rates and fees quite work for me. I do think their recent rewards/cash back feature is quite good and has made me reconsider using them more. If they keep innovating I'd be more interested
This bank has always been really helpful with any and all things that I have needed and the staff have always been there for me if I need to talk to someone about problems I have faced
My only issue is that the number of times my credit card /savings card was hacked with the Commonwealth Bank appears to be more than the smaller banks and the other 3 larger banks. I have discussed this with the Commonwealth Bank and the amount of money they would be paying out - they always reimburse me this is not the issue. It’s the cost to society in general and there appears little they can do to prevent it. The advice given to me was to lock my credit card each time until I want to use it, unlock it and then lock it again. This does work - but it’s a real pain and I often forget to unlock it - the amount is declined and I have to do it all again and explain it to the shopkeeper. Not sure what the answer is, definitely do not go all electronic as this is just playing into scams, cybercriminals, etc. We must be able to put our heads together to find a way to solve this problem. Someone out there must have the smarts!
Commonwealth bank has great services and customer service. Their services are very easy to use and are useful for everyday use. People should further research about the interest rates and additional services available.
This bank is good for first bankers, and let me tell you why! Now as a young person wanting to open a bank account with low fees and no rates. You can look for what best suits you. And the cons of this bank is that that do take fees out depending on what suits you and you’re life style.
I am on a support call for second time waited 20 minutes this morning before having to hang up now on phone for nearly 30 minutes and still no response. Hopeless for biggest bank in the country.
Great features, good accessibility & customer service staff all onshore. Only issue I have had was long wait on phone banking out of peak hours on multiple occasions. Once on the phone to a customer service representative they were very helpful and helped me sort out a complex banking issue recently as well.
I haven't had too many difficulties with the people in the branch and over the phone. They have all been really helpful. I would say that some of the fees attached to some of their savings accounts are a little high.
Great product. Easy to open and local customer service. That makes the difference!! Hopefully other service providers will recognise the value of having the local support and service.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.