Commonwealth Bank bank account reviews

The app and features in the app are very accessible. Their customer service is great.

Price   8 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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They are always obliging and helpful with their service and great at giving ongoing attention.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Could improve benefits given to longer term members (25 years plus)

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Their customer service is very helpful and provides a lot of knowledge about their products

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Overall this bank provides a good standard of practice, however it would be more beneficial if they had more ATMs.

Price   8 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   6 / 10

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Fast and efficient. Their App is amazing.

Price   10 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Their phone app and customer service is excellent.

Price   6 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Only have one world to describe this. Ripoff.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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People working in the branch I visited, Cooma, have no idea what they are doing. Maybe they did not have good training.

Price   2 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   3 / 10

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Went to the Northbridge branch and the manager there was wonderful.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Having arrived from South Africa 3 years ago with little knowledge of the banking system in Australia we chose Comm Bank only through word of mouth. We found them to be extremely accommodating and efficient in getting our accounts set up. They continued to follow up on our banking needs and we found use of the online platforms very comprehensive and easy to use.

Price   10 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

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Very satisfied with their services. I've been with Commonwealth Bank since I was a little girl.

Price   3 / 10

Features   6 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   4 / 10

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Very happy customer.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I haven't banked with a major bank for over 30 years. I always opted for credit unions because I wanted a more personal touch. However for the past 2 years I have been with CBA and I have to say I am blown away by them. All my bills come to me via the bank now and I know how much I spend each month on food, entertainment, petrol etc. Being able to keep track of my daily expenditure so easily has really opened my eyes.

Price   9 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

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I have been with this bank for over 20 years. They have helped me when I have asked.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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