Commonwealth Bank bank account reviews

Commonwealth Bank
Commonwealth Bank's overall rating for bank accounts

(as rated by the Mozo community)

7.6 / 10

based on 6994 reviews

Price

Features

Customer service

Convenience

Trust

Featured bank account from Commonwealth Bank

Recent Commonwealth Bank bank account reviews

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Good

Good enough to bank with

Full review

Good enough to bank with

Less

Nicholas, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Above average

Not the greatest bank but is better than your average bank. Serviceable.

Full review

Not the greatest bank but is better than your average bank. Serviceable.

    Price   6 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   6 / 10

Less

Naomi, Western Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   6 / 10

Well trained, helpful customer service officers

I like the personal service I can get from CBA, either at the branch nearby or by telephone to my local branch. I think they are a safe bank as they are so large. Their online banking is easy to use and has a wide range of helpful features, such...

Full review

I like the personal service I can get from CBA, either at the branch nearby or by telephone to my local branch. I think they are a safe bank as they are so large. Their online banking is easy to use and has a wide range of helpful features, such as access to buy shares online, budgeting options and so forth.

    Price   2 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Judith, Western Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   10 / 10

Commonwealth is the best

I bank with Commonwealth and have not had one problem since being with them, unlike my past experiences with other banking institutions. I find Commonwealth to be very secure and also I absolutely love the Commbank App. It is so easy and practical...

Full review

I bank with Commonwealth and have not had one problem since being with them, unlike my past experiences with other banking institutions. I find Commonwealth to be very secure and also I absolutely love the Commbank App. It is so easy and practical to use. My favourite feature with the App would have to be the cardless cash. It is so useful and I personally think others would definitely benefit from the Commbank App like I have.

    Price   4 / 10

    Features   1 / 10

    Customer service   5 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Tuki, New South Wales, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank bank account review

Overall rating   9 / 10

Competitive

They have up to date technology. But would like more knowledgeable customer service staff on phones.

Full review

They have up to date technology. But would like more knowledgeable customer service staff on phones.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   8 / 10

Less

Aneeta, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank bank account review

Overall rating   10 / 10

Excellent

Very happy with all services.

Full review

Very happy with all services.

    Price   8 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Michelle, Western Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank bank account review

Overall rating   10 / 10

Understanding

Very good to me while I was experiencing financial hardship.

Full review

Very good to me while I was experiencing financial hardship.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Diana, Northern Territory, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Student Smart Access bank account review

Overall rating   10 / 10

All round good

They rock, great bank!

Full review

They rock, great bank!

    Price   5 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   8 / 10

Less

Rebekah, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Does its job

Can't say anything bad however never really used its features.

Full review

Can't say anything bad however never really used its features.

    Price   1 / 10

    Features   6 / 10

    Customer service   6 / 10

    Convenience   6 / 10

    Trust   7 / 10

Less

Angela, Queensland, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   6 / 10

Ok

Hard to get loans.

Full review

Hard to get loans.

    Price   5 / 10

    Features   5 / 10

    Customer service   6 / 10

    Convenience   5 / 10

    Trust   4 / 10

Less

Claire, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   10 / 10

Commonwealth best bank ever

They are the best bank ever. I was in a Dv marriage and they helped me out big time. They are the one bank that actually cares about their customers

Full review

They are the best bank ever. I was in a Dv marriage and they helped me out big time. They are the one bank that actually cares about their customers

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Judith, New South Wales, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   5 / 10

Too many unknown fees on the account.

Too many unknown fees on the account, they need to reduce amount of fees.

Full review

Too many unknown fees on the account, they need to reduce amount of fees.

    Price   1 / 10

    Features   0 / 10

    Customer service   5 / 10

    Convenience   10 / 10

    Trust   4 / 10

Less

Susan, New South Wales, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Pretty good

Overall friendly helpful and staff. I don't know much about the "rewards" and loans.

Full review

Overall friendly helpful and staff. I don't know much about the "rewards" and loans.

    Price   3 / 10

    Features   4 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Emma, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   5 / 10

Happy customer

Been with commonwealth bank for over ten years now and I won't change banks! Only down fall is that there are never enough staff behind the withdrawal counter.

Full review

Been with commonwealth bank for over ten years now and I won't change banks! Only down fall is that there are never enough staff behind the withdrawal counter.

    Price   5 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   6 / 10

    Trust   5 / 10

Less

Natasha, Western Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   7 / 10

Good bank/service provider

Been with commonwealth bank all my life and they are good.

Full review

Been with commonwealth bank all my life and they are good.

    Price   5 / 10

    Features   3 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Stephanie, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank bank account review

Overall rating   4 / 10

Competitive but blunt

Mostly good but there are hidden fees and charges when taking out finance and I have had issues with their cooperation with financial hardship issues.

Full review

Mostly good but there are hidden fees and charges when taking out finance and I have had issues with their cooperation with financial hardship issues.

    Price   4 / 10

    Features   2 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   5 / 10

Less

Jeanette, South Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Have some older staff on who understands

When someone is told their card has been declined, please don't do it with a smile on your face. Take them somewhere private and not on the bank floor. We don't have tellers anymore. When we need help there is no one around to help, but usually...

Full review

When someone is told their card has been declined, please don't do it with a smile on your face. Take them somewhere private and not on the bank floor. We don't have tellers anymore. When we need help there is no one around to help, but usually they seem to hang around and that's when you don't need assistance. I feel really sorry for the customer when this happens.

    Price   9 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   7 / 10

    Trust   7 / 10

Less

Jean, South Australia, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   10 / 10

Always there to help out when you need answers

I have been a client of this bank for more then 25 years and I have never had any problems with my money and I have never had to complain about anything.

Full review

I have been a client of this bank for more then 25 years and I have never had any problems with my money and I have never had to complain about anything.

    Price   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Maria, New South Wales, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   9 / 10

Great customer service

So helpful in any situation.

Full review

So helpful in any situation.

    Price   8 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Kerry, Queensland, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Convenient

For everyday banking, this product is convenient.

Full review

For everyday banking, this product is convenient.

    Price   0 / 10

    Features   0 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Ana, Victoria, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   10 / 10

Really good

I like commonwealth bank. Everything about them is top notch.

Full review

I like commonwealth bank. Everything about them is top notch.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Kiama, Queensland, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   10 / 10

No complaints.

Fantastic service.

Full review

Fantastic service.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Asha, Victoria, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank bank account review

Overall rating   6 / 10

Good banking

Overall the service is good.

Full review

Overall the service is good.

    Price   5 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Shane, Queensland, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   8 / 10

Accessible services both online and in person

Remarkable and consistent banking experience The staff are helpful and online banking is extremely user friendly.

Full review

Remarkable and consistent banking experience The staff are helpful and online banking is extremely user friendly.

    Price   9 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   8 / 10

Less

Patsi, New South Wales, reviewed 13 days ago

Commonwealth Bank

Commonwealth Bank Smart Access bank account review

Overall rating   10 / 10

Dedicated customer service

The banks main appeal for me is that the staff help older customers such as myself with enquires that younger customers understand such (IT stuff).

Full review

The banks main appeal for me is that the staff help older customers such as myself with enquires that younger customers understand such (IT stuff).

    Price   3 / 10

    Features   2 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

David, Queensland, reviewed 13 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Bank account comparisons on Mozo - rates updated daily

  • HSBC Everyday Global Account

    HSBC Everyday Global Account

    • No overseas ATM fees
    • No overseas transaction fees
    • Up to 10 currencies in one account

    account fee

    $0.00

    Payment Options

    Apple Pay, Google Pay

    interest rate

    0% p.a.

    Go to site

    More info

    • No overseas ATM fees
    • No overseas transaction fees
    • Up to 10 currencies in one account
    • Atm networks: HSBC
    • What kind of card?: Visa Debit
    • Interest rate: Balances from $0: 0.00% p.a.
      Balances from $9,000: 0.05% p.a.
    • Fee free transactions: Unlimited free transactions from HSBC ATMs, EFTPOS, phone, internet, Bank@Post, BPAY and direct debits
    Overall rating

    7.0

    Based on 175 HSBC bank account reviews

    Need more information?
    Go to site

    More info

  • NAB Classic Banking Account (with Standard Visa Debit Card)

    NAB Classic Banking Account (with Standard Visa Debit Card)

    • No monthly account fees ever, with no conditions.
    • Free use at over 10,000 ATMs around Australia
    • 24/7 Mobile Banking, including Quick Balance and Tap & Pay for Android

    account fee

    $0.00

    Payment Options

    Google Pay, Samsung Pay, Garmin, Fitbit, PayTag

    interest rate

    0.01% p.a.

    Go to site

    More info

    • No monthly account fees ever, with no conditions.
    • Free use at over 10,000 ATMs around Australia
    • 24/7 Mobile Banking, including Quick Balance and Tap & Pay for Android
    • Atm networks: NAB, rediATM
    • What kind of card?: Visa Debit or
      EFTPOS
    • Interest rate: Balances from $0: 0.01% p.a.
    • Fee free transactions: Unlimited free transactions from own-bank ATM, EFTPOS, counter withdrawals, counter deposits, phone, internet and Visa debit purchases
    Overall rating

    7.7

    Based on 3580 NAB bank account reviews

    Need more information?
    Go to site

    More info

  • Bankwest Easy Transaction Account

    Bankwest Easy Transaction Account

    • Pay $0 ATM fees at over 10,000 major bank ATMs in Aus. Fees, T&Cs apply
    • No monthly account fees
    • 24/7 access to your money via phone

    account fee

    $0.00

    Payment Options

    Google Pay, Payment Ring

    interest rate

    0% p.a.

    Go to site

    More info

    • Pay $0 ATM fees at over 10,000 major bank ATMs in Aus. Fees, T&Cs apply
    • No monthly account fees
    • 24/7 access to your money via phone
    • Atm networks: Bankwest, ANZ, Commonwealth, NAB, Westpac, St.George, BankSA, Bank of Melbourne
    • What kind of card?: Debit Mastercard
    • Interest rate: Balances from $0: 0.00% p.a.
    • Fee free transactions: Unlimited domestic transactions from network ATMs, EFTPOS, cheque and counter withdrawals
    Overall rating

    8.0

    Based on 968 Bankwest bank account reviews

    Need more information?
    Go to site

    More info

  • ING Orange Everyday

    ING Orange Everyday

    • $75 Cash Bonus ($1K+/Month and 5+ Card purchases).
    • Free ATMs in Aus, when you deposit $1k per month (5+ card purchases in the month)
    • No everyday fees, which means more of your money is where it belongs, in your pocket

    account fee

    $0.00

    Payment Options

    Apple Pay, Google Pay

    interest rate

    0% p.a.

    Go to site

    More info

    • $75 Cash Bonus ($1K+/Month and 5+ Card purchases).
    • Free ATMs in Aus, when you deposit $1k per month (5+ card purchases in the month)
    • No everyday fees, which means more of your money is where it belongs, in your pocket
    • Atm networks: None
    • What kind of card?: Visa Debit
    • Interest rate: Balances from $0: 0.00% p.a.
    • Fee free transactions: Free ATM use in Australia and overseas and free international transactions when you deposit at least $1,000 from an external bank account and make at least 5 card purchases using your ING debit card each month.
    Overall rating

    9.2

    Based on 530 ING bank account reviews

    Need more information?
    Go to site

    More info

  • Citi Global Currency Account

    Citi Global Currency Account

    • Send and receive foreign currency with no Citi transfer fees
    • Exchange currencies instantly via the Citi Mobile App
    • Hold up to 10 currencies in one account

    account fee

    $0.00

    Payment Options

    Samsung Pay

    interest rate

    0% p.a.

    Go to site

    More info

    • Send and receive foreign currency with no Citi transfer fees
    • Exchange currencies instantly via the Citi Mobile App
    • Hold up to 10 currencies in one account
    • Atm networks: Citibank
    • What kind of card?: Debit Mastercard
    • Interest rate: Balances from $0: 0.00% p.a.
      Balances from $5,000: 1.00% p.a.
      Balances from $100,000: 1.50% p.a.
      Balances from $250,000: 2.25% p.a.
    • Fee free transactions: Unlimited free transactions from network ATM, EFTPOS, cheque, phone, internet and linked Debit MasterCard purchases.
    Overall rating

    6.7

    Based on 115 Citi bank account reviews

    Need more information?
    Go to site

    More info

Want more? Compare all 109 bank accounts in the Mozo comparison engine.

Compare more bank accounts

Look for a specific type of bank account:

-- Choose type --
Back to top