The whole process from the beginning has been very satisfactory. All the staff I have spoken to both on the phone in a branch have been friendly and helpful. I recently opened a business account, it was very easy and communication was constant.
They do take some random funds out and promise it won’t happen again when calling, yet it does. I was also caught up in their loan insurance bungle where they were intentionally overcharging people that only came out because of the royal commission. Having said that, the number of their locations and services (e.g. financial planner, savings experts, etc.) are very handy and you-oriented.
I like the additional services provided. However, I feel for their size in comparison to other banks they should be providing more.
I received a lot of help from CBA when I lost my husband 10 years ago. They showed me how to manage internet banking, My late husband took care of all the finances, and I was a bit lost for a while. The service has always been friendly. The only downside is the closure of too many branches, in my opinion. I would recommend CBA anyway.
We have stayed with the Commonwealth Bank for the last 30 years. They have been good and we find that their online banking is very easy.
I have been waiting on the phone for the last 40 minutes to discuss my card which has been blocked because someone in USA used my card which is unauthorized last Friday and I still haven't received my new master debit card. Please increase your telephone staff, people have lots of stuff to do besides waiting for someone to pick up the phone.
We have banked with the CBA for 70 years, through house loans, business accounts, savings. I guess what I do not like are the Credit Card rates and products that are offered connected to the Cards. Customer service has always been excellent. Smart access is easy to follow as with most new technology will update as required. As an elderly person it is remembering sign on and passwords and negotiating the machines at the bank that can be a pain. Overall we will not be changing banks and will continue to keep up with new technology.
The app for this bank is good. As for the branches I don't really go into them. My only complaint is when you try and ring to talk to someone you always have to wait ages for someone to be free. The bank makes heaps of profit, they could employ more staff to address peoples needs. The trouble with the world today is there are less staff and too much technology and no customer service anymore.
I have been banking with Commonwealth Bank ever since I first opened a bank account and my experience could not have been better. They satisfy and provide for every customer's needs in all services of banking.
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