The customer service is very friendly and caring. They are very senior sensitive. They shall make sure older customers are seated when waiting to be served. There are branches or ATMs everywhere.
I like Commonwealth Bank because my smart access account has no monthly fees at all. I have forgot my debit card before and thank goodness for cashless withdrawal. My kids also have a savings account which we will keep open for years to come and the interest they accumulate from putting their pocket money in is unbeatable!
I've been with the Commonwealth Bank since I was about 12yrs old. I have always been happy with banking with them, never had an issue.
I have been a loyal customer yet I hardly get any rewards or support. Very overrated bank and don’t allow you to transfer crypto which is manipulative because they want to control what you do with your money instead of helping your money grow.
I think the bank branches are conveniently located and the staff are very professional and caring. In terms of pricing I am very much satisfied but one thing that is lacking is that they could provide marketing products and/or marketing samples to their new and old customers like pens, wallets etc. They should also have some lucky draws.
Pros are they are reliable and generally quite well-equipped to address any specific banking needs. For me this was being able to get an account to trade shares on that was linked to my normal bank account. Also online banking app is super simple and gives helpful updates like how much we spent one month compared to another. Cons there is no reward for loyalty or reason to believe they value my business.
I have been banking with Commonwealth Bank for years and I have always had good communication and help when needed, in and out of branch.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.