I've been with them since I was young and only problem that I've had was their latest update to their online banking didn't save any of my old descriptions for people I send money through to like my real-estate so had to try and find an old receipt that I'd emailed myself for those details and I have to now do that every time I go to pay that.
This banks policy is "avoid engaging in email or phone conversations with customers at all times - it costs money" Over the last 3 weeks I've had to call the bank to report a credit card fraud and related issues - each call I've waited an hour at least and in one case got cut off having to call again. The corporate model allows for little engagement with customers, on the website one has to hunt for ways to engage with staff via email or phone, emails don't get answered, there are no email contacts on emails received from the bank - they do not wish to engage with customers.
Commonwealth bank is very good as far as easy to use, but it cost money to use the over the counter service. I think banks want you to use online services more.
I've been with Commbank for at least 42 years or so and have not had any issues from them and I now had my house paid off and I get money invested with them and they helped me find best one thank you a lot.
This bank is the worst bank I’ve was on hold for an hour when I finally got through they transferred me somewhere else and then they hung up on me after being on hold for another 30 minutes, horrible bank, doesn’t answer phones, cannot fix any of there mistakes.
It is a bit harder for me to get to a branch as the one in my town closed down and the fees are bit expensive especially if your account gets overdrawn even for a few hours.
I have been with my bank for a very long and time and they have always been quite good. Some of their latest services are not all that good and there interest on savings accounts is abysmal.
I have been with the commonwealth bank for approx forty five years and they have treated me like I was their most important customer. Recently they have stopped me from loosing $12000 dollars and rang me on a Saturday night to check with me and detailed all items as to why I nearly lost all that money. They have done many things as described above and I have relied on them all these years and they have never let me down.
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